Auto Collision Renaissance Through QRP

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Auto Collision Renaissance Through QRP
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Auto Collision at WCTC

• First approved program Nov. 1971
• Auto Body Paint Technician (1 year technical
  diploma)
• Program name changed to Auto Collision Repair
  Refinishing Technician in 1992
• Still one year Technical Diploma but now has same
  name as 2 yr. TD
• AAS BSEP program added in Nov. of 2003

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Status Fall 2005
QRP process conducted from Sept. 2005-April 2006.
Issues uncovered were       

• Two current programs (AAS TD) not
  complementary. No core courses
• Poor student evaluations citing dissatisfaction
  with quality of instruction
• No functioning advisory committee
• GM discontinues support for BSEP Program
• Curriculum not developed up to WIDS standards
• Performance-based assessment not fully integrated
• Facility concerns, comfort of classrooms, no
  student lunch/break area
• Connection of instruction to relevant career path
  uncertain
• Chronic student discipline issues
• Students not prepared adequately for industry
  certifications
• Lack of systematic career guidance and academic
  advising

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QRP Works Best When

• Positive attitude Participants leaders
• Environment of transparency No hidden agendas
• Continual improvement Not a one-time inspection
• Team process bring key players together, focus
  on common outcomes.

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Types of QRP Review Tools

• Focus Groups
• Structured Interviews (students, employers, etc.)
• Written Surveys (ask what needs improving, but
  also ask whats going well)
• On-site review
• Curriculum review
• DACUM/competency reviews
• Labor market/needs analysis

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Customizing the Approach

• Stage or life-cycle of the program
• Criticality How immediate are the issues or
  concerns?
• Outside forces such as State policy, industry
  requirements, curriculum, etc.
• Be flexible as process moves forward

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Auto Collision Repair Refinishing Technician
Newly Revised 2 year Technical Diploma Degree
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Main Drivers of Change

• High degree of advisory involvement
• Student interviews
• 3. Need for instructional integrity

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Results of QRP Followup

• Program modified to a 2 yr. tech. diploma based
  on DACUM
• Building modified to include student break room
• Prospective student parent Orientation to the
  Industry held each spring

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Results of QRP Follow-up

• Courses all core Associate Degree
• Retained AAS program to provide option for
  limited of students
• Increased emphasis in mechanical, electrical,
  auto detailing, structural and estimating

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Results of QRP Followup

• Curriculum overhaul, courses being written to
  WIDS and industry standards
• New capital equipment added
• More counselor contact with students
• Staff teamwork improved

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Features of Newly Revised Program

• Industry-endorsed advanced auto collision content
• Increased emphasis on automotive mechanical
  skills
• Opportunity to earn I-CAR gold points while in
  program
• Industry internship
• Transferable general education courses

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Auto Collision Repair and Refinishing Technician
32-405-1 (2 yr. Technical Diploma)
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Auto Collision Repair and Refinishing Technician
32-405-1 (2 yr. Technical Diploma)
TOTAL PROGRAM CREDITS for GRADUATION 61
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Affiliation with I-CAR
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QRP Auto Collision, its no accident
Questions?