PROACTIVE FAILURE PREDICTION REVERSE TRIZ

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INNOVATION-TRIZ,INC.

• PROACTIVE FAILURE PREDICTION (REVERSE TRIZ)
• INFRAGARD MEETING
• ANN ARBOR, MI
• APRIL 25, 2003

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DILBERTS VIEW OF INNOVATION
3
CONTINUED..
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OBJECTIVES

• Familiarize you with the basic concepts of
  Inventive Problem Solving/TRIZ
• Explain and demonstrate reverse TRIZ or
  Pro-active Failure Prediction
• Change the way you think about solving problems
• Introduce you to new ways to think about failure
  analysis/prediction, and future planning
• Discuss linkage with other failure prediction
  tools you may be using

5
BEFORE WE START.LETS BENCHMARK
MACHINE REPLACES MAN CASE STUDY A robot was
brought to a plant to operate a machine. After
it was rigged up and switched on, the elderly
worker who had operated the machine for years was
amazed at seeing the nimble iron man performing
all the necessary steps. A half an hour later,
however, the robot came to a standstill, to the
bewilderment of the service team of electronic
engineers. What happened? As it turned out,
some chips had fallen from the workpiece into the
moving elements of the machine. This situation
where a human worker would simply flip the chips
away with a broom and continue working brought
the robot to a deadlock. The engineers cleaned
the machine with a broom, switched on the
robotonly to see the robot stop again. How
could this problem be solved? Obviously, one
cannot attach a human worker with a broom to the
robot Source TRIZ The Right Solution at the
Right Time, p3, used with permission
6

• BEFORE REVERSE TRIZ, WE NEED TO REVIEW NORMAL
  TRIZ

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WHAT IS TRIZ ?

• A Russian acronym
• Theoria Resheneyva Isobretatelskehuh Zadach
• (Theory of Solving Problems Inventively)

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WHAT IS TRIZ ?

• A way of thinking
• A family of tools, tool kits, and software
• The way of thinking can ALWAYS be used, but the
  tools in the tool kit can be selected depending
  on the nature of the problem, time available,
  etc.

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THE HISTORY OF TRIZ

• A discovery of a brilliant patent examiner for
  the Russian navy, Genrich Altshuller,
  1950s--studied hundreds of thousands of patents
• He recognized that the development of
  technological systems follows predictable
  patterns that cut across ALL areas of
  technology--the speed of technical evolution can
  be accelerated
• Also recognized that problem solving principles
  are also predictable and repeatable--anyone can
  invent!
• Established schools to teach after a Stalin 7 yr.
  prison term--deceased in 1999 at age 71
• Reverse TRIZ was developed around 1970

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WHAT TO USE TRIZ FOR

• Level 2-4 problems
• 1--straightforward engineering design
• 2--simple contradictions
• 3--difficult design and manufacturing
  contradictions (WHAT IS NORMAL APPROACH?)
• 4--extremely difficult system design problems
  (intestine problems)
• 5--invention of new science
• Level 4 can require looking at hundreds of
  thousands of potential solutions and take many
  years of effort within an organization

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WHAT TO USE TRIZ FOR

• Safety/security analogs?
• 1--straightforward engineering design
• 2--simple contradictions
• 3--difficult design and manufacturing
  contradictions (WHAT IS NORMAL APPROACH?)
• 4--extremely difficult system design problems
  (intestine problems)
• 5--invention of new science

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WHERE DOES IT FIT?

• IDENTIFY
• IMPLEMENT

• TOOLS
• Six Sigma, QFD, TOC
• TRIZ/ CPS/Six Hats
• Robust design/JIT

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VS. OTHER INVENTIVE TOOLS

• Based on science and not psychology
• Takes time to learn and practice
• Time consuming on the problem definition
  side--pays dividends, but some people prefer to
  solve the wrong problem several times and appear
  to be doing something all the time

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THE OUTPUT OF THE PROCESS

• Generates solution paths and concepts of
  solution, NOT engineering drawings and detailed
  plans
• A better, more clearly defined problem and
  project
• New and nearly exhaustive set of concepts

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THINKING OUTSIDE YOUR PARADIGM

SPACE
IMPOSSIBLE
POSSIBLE
TIME
EVENTS AND EXPERIENCES SHAPE OUR BELIEF
SYSTEM!!! DISCUSSION
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• DID WE THINK WHAT HAPPENED ON 9/11 WAS POSSIBLE?

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THE SOLUTION SPACE
Mechanical Effects Technology
Thermo-Dynamics
P
roblem
Chemical Effects Technology
Electrical Magnetic Effects Technology
S
olution
Ideation International, used by permission
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HOW WE SOLVE PROBLEMS USING THE TRIAL ERROR
METHOD
Variants
Variants
Variants
Concept 3
Variants
Concept N-1
Concept 2
Psychological Inertia Vector
Variants
Concept N
Concept 1
P
problem
S
solution
Ideation International, used by permission
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PSYCHOLOGICAL INERTIA COMES IN MANY FORMS

• Habits
• Beliefs
• History/Tradition
• Policies/Procedures
• Rules/Guidelines
• Education
• Past experiences
• OTHERS?

Ideation International, used by permission
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A GOOD THING

• Psychological inertia is good
• Basis for our brains stability
• Usually good that we follow it
• Protects the mind from doing unproductive work
• Utilizes past experiences and knowledge
• Good that we can remember, memorize and use
• Storage of ready-made decisions keeps the brain
  free which allows work to be done in parallel
• Basis for stable society
• Any kind of change is potentially bad or
  dangerous
• There is always a need to stabilize situations

Ideation International, used by permission
-
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A NORMAL PERSONS VIEW...

• How does a centrifuge work?

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THE BAKERS VIEW
INNOVATION-TRIZ,INC.

• The Waissenberg Effect
• When the motion of certain liquids is altered,
  the liquid achieves a highly plastic state. This
  state is caused by stress which is normal to the
  plane of the altered motion. For example, if a
  rotating shaft emerges from a pool of liquid, the
  liquid will rise along the shaft. This effect is
  observed in solutions, in molten polymers, and in
  gels of low molecular weight. The effect is used
  to develop extruders that do not use spiral
  impellers. A characteristic of this effect is
  that, as the speed of motion increases, the
  stability of the flow decreases

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PARALLEL UNIVERSES

• Many other industries or technologies face the
  same type of problems in a generic sense
• Its almost impossible to follow all areas of
  technology, read all literature, go to all
  meetings
• Accidents or alerts sometimes change this, but it
  is normally not proactive in most organizations
• In planning the future, it is CRITICAL to be
  aware of advances in ALL fields of technology
• Advances in unknown areas can forecast advances
  in known areas

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WHY IS THIS IMPORTANT?
INNOVATION-TRIZ,INC.

• Lets take a look at some examples..

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AN INVENTIVE PRINCIPLE CONCEPT OF AN OPERATOR

• Operator Example
• Specific problem Specialized solution
• 3x25x2 0 x ????
• ALGEBRA DOES NOT EXIST--HOW DO WE SOLVE?

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AN OPERATOR

• Operator Example
• Specific problem Specialized solution
• 3x25x2 0 x -1, -2/3
• Trial and Error!!

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AN OPERATOR--THE BASIC PRINCIPLE OF TRIZ

• Operator Example
• Abstract problem Abstract solution
• ax2bxc 0
  x(-b/-?b2-4ac)/2a
• Specific problem Specialized solution
• 3x25x2 0 x -1, -2/3
• TRIZ DOES FOR PROBLEM SOLVING AND FORECASTING
  WHAT ALGEBRA DOES FOR EQUATION PROBLEM SOLVING!

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INNOVATION-TRIZ,INC.

• I am designing a food processing plant requiring
  destemmed peppers----how would I do this?

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PATTERNS OF INVENTION
Processing Sweet Peppers
Ideation International, used by permission
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WHAT IS THE INVENTIVE PRINCIPLE?HOW DID WE
SOLVE THE PROBLEM?

• Slowly raise pressure and suddenly reduce it or
  slowly store energy and suddenly release it
• A path to a solution
• An approach to solving a problem
• A direction towards an answer

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PATTERNS OF INVENTION

• Removing stems from bell peppers
• Removing shells form sunflower seeds
• Cleaning filters
• Unpacking parts wrapped in protective paper
• Splitting diamonds along micro-cracks
• Producing sugar powder from sugar crystals
• Explosive depulping

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PATTERNS OF INVENTION

• Removing stems from bell peppers (1945)
• Removing shells form sunflower seeds
• Cleaning filters
• Unpacking parts wrapped in protective paper
• Splitting diamonds along micro-cracks (1972)
• (27 years after pepper patent)
• Producing sugar powder from sugar crystals
• Explosive depulping

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Many Typical Recommendations for Solutions (Knowle
dge base)
Many Typical Problems
A large number of typical problems are available
for consideration TRIZ help to marrow the search
to a manageable range of typical problems For
each typical problem, there are one or more
potential solutions
1
2
3
To Corresponding Solutions
Prism of TRIZ - Analytical tools
4
5
6
7
8
9
n
My Solution
Ideation International, used by permission
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• BOEING RETHINKS AIRPLANE BUILDING

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(No Transcript)
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• THE STORY OF THE CAVIAR EGGS AND BALL BEARINGS

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THE BOTTOM LINE...

• MOST PROBLEMS THAT WE SOLVE AND MOST PATHS OF
  EVOLUTION OF TECHNICAL SYSTEMS ARE ALREADY
  KNOWN----THIS IS A MAJOR PSYCHOLOGICAL BARRIER
• WHAT WE HAVE TO DO IS TO RECOGNIZE OTHERS
  PROBLEMS AND TECHNOLIGIES IN GENERIC FORM (IN
  DISGUISE?)
• SOME PEOPLE MAKE A CAREER OUT OF MAKING THEIR
  PROBLEM SEEM TRULY UNIQE

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DEFALCATION
From a Bank of Montreal problem
questionnaire The purpose is to
reduce/eliminate defalcation when criminals use
false ID to impersonate real customers

• Does anyone know what this word means?

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GENERICIZING OPERATORS

• Defalcation
• Fraud
• Substitution of one thing for another
• What differences would you see in a literature
  search for these various topics?

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EXAMPLES OF JARGON IN YOUR AREA...

• JARGON PHRASE MORE GENERIC
  DESCRIPTION
• 1.
• 2.
• 3.
• 4.

FLIP CHART
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OTHER INDUSTRIESWITH SIMILAR PROBLEMS--FAILURE
PROBLEMS?
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IDEALITY AND RESOURCES
INNOVATION-TRIZ,INC.

• THE BASIC TRIZ PRINCIPLES THAT UNDERLIE SYSTEM
  EVOLUTION AND PATTERNS OF PROBLEM SOLVING

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WHAT IS IDEALITY (IDEAL FINAL RESULT)?
Ideality
All Useful Functions All Harmful Functions

The ideal system performs a required function
without actually existing. The function is often
performed using existing resources. ALL systems
evolve in this direction over time by resolving
contradictions.
Ideation International, used by permission
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CHAMBER DESTRUCTION PROBLEM
Container
Acid
Specimen
Ideation International, used by permission
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CHAMBER DESTRUCTION PROBLEM
Acid
Specimen
Ideation International, used by permission
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CHAMBER DESTRUCTION PROBLEM
Acid
Specimen/ Container
Ideation International, used by permission
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IDEALITY
INNOVATION-TRIZ,INC.

• WHATS THE IDEAL FINAL RESULT/DESCRIPTION OF
  IDEALITY IN THE NEW MACHINE PROBLEM?

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LETS REVISIT THE NEW MACHINE
MACHINE REPLACES MAN CASE STUDY A robot was
brought to a plant to operate a machine. After
it was rigged up and switched on, the elderly
worker who had operated the machine for years was
amazed at seeing the nimble iron man performing
all the necessary steps. A half an hour later,
however, the robot came to a standstill, to the
bewilderment of the service team of electronic
engineers. What happened? As it turned out,
some chips had fallen from the workpiece into the
moving elements of the machine. This situation
where a human worker would simply flip the chips
away with a broom and continue working brought
the robot to a deadlock. The engineers cleaned
the machine with a broom, switched on the
robotonly to see the robot stop again. How
could this problem be solved? Obviously, one
cannot attach a human worker with a broom to the
robot Source TRIZ The Right Solution at the
Right Time, p3, used by permission
50

• HOW WOULD YOU DESCRIBE REVERSE IDEALITY IN THIS
  CASE?

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HOW DO WE GET TO IDEALITY?

• TRIZ provides two general approaches for
  achieving close-to-ideal solutions (that is,
  solutions which do not increase system
  complexity)
• Use of resources
• Use of physical, chemical, geometrical and other
  effects (remember the Waissenberg effect?)

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WHATS A RESOURCE FROM A TRIZ PERSPECTIVE?

• A resource
• is any substance (including waste) available in
  the system or its environment
• has the functional and technological ability to
  jointly perform additional functions
• is an energy reserve, free time, unoccupied
  space, information, etc.

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RESOURCES -- WIRE EXAMPLE
Copper Wire
Problem Zone
Voltage Current
Air
Ideation International, used by permission
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IMMEDIATELY AVAILABLE RESOURCES
Copper Contaminates Type Amount Diameter Lengt
h Shape of wire Amount Form of excitation signal
(A/C) Frequency Amount Form of excitation signal
(A/C) Frequency Hydrogen Oxygen Nitrogen Carbon Te
mperature, Pressure, Velocity, Speed
Wire Current Voltage Air
Ideation International, used by permission
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DERIVATIVE RESOURCES -- WIRE EXAMPLE
Copper Contaminates Type Amount Diameter Lengt
h Shape of wire Amount Form of excitation signal
(A/C) Frequency Amount Form of excitation signal
(A/C) Frequency Hydrogen Oxygen Nitrogen Carbon Te
mperature Pressure, Velocity, Speed
Resistance Magnetic Field Oxidation Moistu
re CO/CO2
Cooling/Heat Dissipation
Wire Current Voltage Air
Ideation International, used by permission l
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RESOURCE CHECKLIST

• Substances
• Fields
• Space
• Time
• Information
• Functional

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SYSTEM RESOURCES

• When a systems resources are depleted, it will
  probably be replaced
• Tracking system resources is a good way to
  predict when a system may be replaced,
  challenged, or significantly modified
• Sometimes its a matter of just seeing the
  resource, other times its a matter of figuring
  out how to use it

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SOLVING A CONTACT LENSE PROBLEM

• Space resources
• from the perspective of a contact lense
  manufacturer
• from the standpoint of a semi-conductor
  manufacturer

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RESOURCES
INNOVATION-TRIZ,INC.

• WHAT ARE SOME PREVIOUSLY UNRECOGNIZED RESOURCES
  IN THE NEW MACHINE PROBLEM?

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LETS REVISIT THE NEW MACHINE AGAIN.
MACHINE REPLACES MAN CASE STUDY A robot was
brought to a plant to operate a machine. After
it was rigged up and switched on, the elderly
worker who had operated the machine for years was
amazed at seeing the nimble iron man performing
all the necessary steps. A half an hour later,
however, the robot came to a standstill, to the
bewilderment of the service team of electronic
engineers. What happened? As it turned out,
some chips had fallen from the workpiece into the
moving elements of the machine. This situation
where a human worker would simply flip the chips
away with a broom and continue working brought
the robot to a deadlock. The engineers cleaned
the machine with a broom, switched on the
robotonly to see the robot stop again. How
could this problem be solved? Obviously, one
cannot attach a human worker with a broom to the
robot Source TRIZ The Right Solution at the
Right Time, p3
61
RESOURCE CHECKLIST

• Substances
• Fields
• Space
• Time
• Information
• Functional

These are frequently overlooked
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• WHAT UNRECOGNIZED RESOURCE WAS USED IN THE 9/11
  INCIDENT?

63
THE SIMPLE TRIZ ALGORITHM.

• 1. State the ideal final result
• 2. List the resources that can be used
• 3. State the contradictions standing in the
  way
• 4. Use separation principles, the contradiction
  table, and other TRIZ inventive principles to
  resolve

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PROACTIVE FAILURE PREDICTION

• TRIZ IN REVERSE

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INNOVATION-TRIZ, INC. THE WALL STREET
JOURNAL 03/29/1999 Ford to Recall 945,000
Cars, Trucks to Fix Cruise Control DEARBORN,
Mich. - Ford Motor Co. is warning owners of
945,000 1998 and 1999 model cars and trucks not
to use the cruise-control feature because of a
potential defect that could cause the accelerator
to stick open. The auto maker said it knows of no
accidents related to the problem, which company
engineers discovered during tests, a Ford
spokeswoman said. The vehicles will be recalled
and repaired at no cost to customers starting in
May when Ford gets replacement parts, the
spokeswoman said. In the meantime, customers may
get the cruise-control mechanism disabled, the
company said. The models affected are about
567,000 1998 and 1999 Explorer and Mountaineer
sport-utility vehicles about 166,000 1998 and
1999 Ranger pick-ups 99,000 1998 and 1999
Mustangs 88,000 1999 Super Duty F-Series trucks
and about 25,000 1999 Super Duty F-Series
stripped chassis. To alert owners to the problem,
Ford is sending letters and directing customers
to a Web site, www.recall.ford.com, where they
can enter the vehicle identification number to
learn if their car or truck is affected.
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EXAMPLE

• Checklist for this workshop

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REVERSE TRIZ

• What failures may occur?

System

• Why failures did occur?

Failures
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REVERSE TRIZ

• Formulate original problem
• Invert the original problem
• Amplify the inverted problem
• Search for information and resources
• Hypothesis, tests, and correction

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The Russian navy, in the early years of the cold
war, developed sophisticated combustion
technology which allowed a ship to sail under
power without a significantly visible smoke
trail, making observation by airplanes or
satellites very difficult. On its first trial,
the ship sailed out and no visible smoke trail
could be seen. As a backup precaution, a picture
was taken from an airplane, the picture
developed, and a smoke trail was seen in the
photo. After rechecking all logistics and
procedures, the trial was repeated and exactly
the same smoke trail in the photo was observed.

• What is your checklist for avoiding this result?

72
SMOKE-FREE TEST SHIP
Ideation International, used by permission
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HAZARDOUS CHEMICAL HANDLING SYSTEM

• Bulk storage
• Received by rail car and truck, unloaded by N2
  pressure or pump
• Distribution to process
• Scrubber for containment
• Unloading with pressure transfer (T/C) and pump
  (T/T)
• Foam control in storage area

74
Unload
Vent
N2
Scrubber
To Process
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THE REVERSE TRIZ APPROACH

• The problem I want to prevent a leak
• Invert the problem I WANT to have a leak
• Exaggerate/amplify the inverted problem I WANT
  to have a CATASTROPHIC leak, causing MAJOR damage
  and public affairs impact
• What RESOURCES do I need to have/cause a leak?
• If I was a saboteur, how would I cause this
  system to leak? Hurt someone? Cause the town to
  be evacuated? Make our company famous in the
  national press?

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VS. OTHER PROCESSES

• Compared to the HAZOP or FEMA checklist process,
  generates far more real possibilities, puts
  people in an aggressive mind set, and finds
  possibilities not otherwise found
• Software supported
• Larger knowledge base
• Use inventive skills and thinking from
  traditional TRIZ problem-solving

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USES

• Failure prediction for projects and processes
• Failure prediction and/or analysis for technology
  developments
• Failure prediction for technology adoption
• Failure prediction for commercialization
• Failure prediction for management/organizational
  processes
• Failure analysis for product design/system
  failures
• Predicting commercial sabotage

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EXAMPLE

• Checklist for this workshop--lets revisit from
  an reverse TRIZ standpoint

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IF I WANTED TO SABOTAGE THE TRIZ SEMINAR, I
WOULD..
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CASE STUDYTHE EXPLODING DRUM
An overseas shipping system for a highly
corrosive chemical has been designed to avoid the
expense of using a very expensive reusable,
corrosion resistant container. The container is
basically a 30 gallon container made of steel
(known to be corroded by the product, but rate is
steady and known) thick enough to withstand the
corrosion that occurs during transit. The liquid
is distilled away from the corrosion products at
the overseas destination. One trip is made
successfully, but during trip 2, several drums
rupture and cause a major toxic release on board
the transport ship. Analyze this problem using
the TRIZ tools in reverse and identify the root
cause and suggest possible solutions if it is
desired to continue the operation.
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REVERSE TRIZ ANALYSIS

• Whats ideality?
• Whats inverted ideality?
• Whats exaggerated inverted ideality?

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REVERSE TRIZ ANALYSIS

• What resources do I need?
• What resources do I have?
• What are possible scenarios?

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FAILURE PREDICTION - 5 STEP PROCESS
Problem Description
Inversion amplification
1
Search for information
2
Possibility 1
Possibility 2
Possibility 3
Utilization of resources
3
Problem is solved
Invent a way to produce the resource(s)
4
Formulate hypothesis their verification
5
All resources exist
Focus on missing resource(s)
Some resources exist
No resources exist
Probably the wrong direction
84
PFP PROBLEM OUTLINE

• How does the system function?
• What are its known drawbacks?
• Side effects of useful operations?
• System interaction(s) with its environment

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PFP PATHS FORINVENTING FAILURE

• Intensify the failure
• by the system itself
• distribution of harm
• specific system reaction
• Preventing natural compensation
• hindering self treatment
• hindering natural environmental mechanisms
• Prevention of maintenance and correction
• prevent further disassembly
• increase system complexity
• locate drawback in an inaccessible location

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PFP PATHS FORHIDING FAILURE

• Places never checked
• buildup of hazardous materials
• defects and errors
• Places difficult to access
• Making failure invisible during checks
• between routine tests
• appearance only during extraordinary
  circumstances
• Diverting the sensors attention
• make another phenomenon look like it
• make the failure look like something else
• Lack of sensor capability
• detecting equipment
• humans

87

• GROUP EXERCISES

88
EXERCISE 1

• Our organization or security consulting company
  is issuing a new security policy and procedure
  for a very large, distributed organization. We
  want this to go flawlessly and have all employees
  and visitors comply

89
EXERCISE 2

• We are installing a new system-wide software
  upgrade in a large corporation and want it to go
  flawlessly and have it up and running without
  anyone noticing we did the installation

90
EXERCISE 3

• We are launching a significant new product line
  unrelated to our current business and want this
  new product introduction to go flawlessly and
  generate all the revenue and profit predicted by
  the business plan and all the young MBAs who
  have never sold anything before

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PATTERNS OF EVOLUTION -- A PRIMARY TRIZ POSTULATE

• Engineering (technological) systems evolve not
  randomly, but according to objective patterns
• These patterns can be revealed from the patent
  literature and analysis of system development and
  purposefully used for systems development without
  numerous blind trials

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APPICATIONS IN LONG TERMFAILURE PLANNING

• Understand better next generation technologies
  and how better to cause failure within them
• Look for back fill in the existing lines of
  evolution to spot holes in security positions

93
PATTERNS OF EVOLUTION OF TECHNICAL SYSTEMS
1. Stages of Evolution 2. Evolution Toward
Increased Ideality 3. Non-Uniform Development of
Systems Elements 4. Evolution Toward Increased
Dynamism and Controllability 5. Increased
Complexity then Simplification (Reduction) 6.
Evolution with Matching and Mismatching
Components 7. Evolution Toward Micro-level and
Increased Use of Fields 8. Evolution Toward
Decreased Human Involvement
94
THE TRANSITION

• MeThChEM
• (Mechanical, Thermal, Chemical, Electronic,
  Magnetic, Electromagnetic)
• Ex Polymer Processing, Photography

95
EXAMPLES

• Toothbrushes
• Adhesives
• Pointers
• House construction
• Telephone
• Automobile steering, other systems
• Functional connections
• Writing instruments
• Software development
• Polymer processing

• Tools
• Flow of electricity
• Control systems (on/off, regulates, regulates vs.
  needs)
• Hydraulic pressure, synchronicity, matched
  frequency, away from resonant frequencies
• Sunglasses, compensating bi-systems
• A/C systems
• Computer interfaces

96
WHAT WOULD THE NEXT FIELD BE IN YOUR SYSTEM?
WHAT WOULD THE SAFETY/SECURITY CONCERNS BE?
97
8. EVOLUTION TOWARD DECREASED HUMAN INVOLVEMENT

• Systems develop to perform tedious functions that
  free people to do more intellectual work
• Example Clothes washing
• Tub and washboard
• Ringer washing machine
• Automatic washing machine
• Automatic washing machine with automatic
  dispensing of bleach and fabric softener
• REMEMBER THE NEW MACHINE AND PILL???

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MULTIPLE LINEANALYSIS

• PIE CHART LINES OF EVOLUTION

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APPLICATION AT DIFFERENT LEVELS

• The principles of Reverse TRIZ can be applied
  at different system levels to assure ourselves
  that our sub- and super- systems are also
  protected
• Deterrence may vary greatly

102
LEVEL OF PROBLEM ATTACK (NINE BOX LOOK)
Present
Supersystem
System
Subsystem
103
NINE BOX DIAGRAM
104
TRIZ PROCESSES ARE FRONT LOADED

• The worst sin of all is to do an excellent job
  at that which should not have been done at all
• NY Times, anonymous
• We never have time to do it right, but we always
  have time (and money!) to do it over
• Anonymous
• Six months in the lab will save an hour in the
  library
• Jack Hipple

105
FRONT LOADING

• TRIZ problem definition will ADD to what is
  already defined with QFD or with other tools
• Experience of the TRIZ community is that few
  people have truly thought through the problem
  they are trying to or were told to solve

106
OBSERVATION
Many organizations do not have the discipline to
thoroughly define a problem prior to going into
the solution space. This, in itself, can be
fatal to understanding all that might happen in
implementation
107
PSYCHOLOGICAL IMPACT

• TRIZ can be viewed as a threat (as opposed to a
  breakthrough productivity tool) by certain senior
  technical staff who cant believe the solution to
  a problem may lie outside their area of expertise

108
RESOURCES

• Annual Altshuller conference, Seattle, spring,
  2004
• Introductory workshops, TRIZ in non-technical
  areas, how to implement, Altshuller Institute,
  www.aitriz.org
• www.innovation-triz.com web site, newsletter
• TRIZ Journal, on line at www.triz-journal.com
• Books
• And Suddenly the Inventor Appeared, Altshuller,
  40
• Hands on Systematic Innovation, Mann, CREAX
  Press
• TRIZ The Right Solution at the Right Time,
  Salamatov
• Simplified TRIZ, Rantanen and Domb, CRC Press
• The Engineering of Creativity, Savransky, CRC
  Press
• Software providers