Title: Keeping the Throngs Enthralled: Banner Internal Marketing and Awareness
1- Keeping the Throngs Enthralled Banner Internal
Marketing and Awareness - Marie Fetzner
- Dr. Jeff Bartkovich
- SETA East Conference
- Monday, September 19, 2005, 345pm
2Session Rules of Etiquette
- Please turn off your cell phone/beeper
- If you must leave the session early, please do so
as discretely as possible - Please avoid side conversation during the
presentation - Thank you for your cooperation.
3Welcome
- Introductions
- Audience member poll
- Presentation structure
4Presentation Objectives
- Provide an overview of the MCC Banner
- Institutional communication plan
- Tips for sustaining team momentum
- Strategies for dealing with cultural change
- Develop a listing of best practices
5I. MCC Banner Overview
- MCCs legacy system is SCT Plus
- MCC is implementing all five Banner modules
- Finance
- HR
- Advancement
- Student
- Financial Aid
6Banner Implementation Philosophy
- Banner is about people and changeit is not all
about technology - You need strong support from the highest levels
of administration to succeed - The campus as a whole needs to buy in to the
project and see the benefits - Create a shared vision of overall institutional
mission and direction with Banner
7MCC Banner Vision Statement
- To advance College processes and systems by
providing efficient, accessible, secure and
dynamic information that supports the College. -
8MCC Banner Timeline
- Start-up phase March 1 August 31, 2003
Implementation Dates - Year 1 Finance (September, 2004)
- Year 2 Human Resources (January, 2005)
- Year 2 Advancement (September 2005)
- Year 3 Banner Student (October 2005-
September 2006) - Year 3 Banner Financial Aid (February 2006)
9(No Transcript)
10MCC Banner Structure
- MCC Banner Executive Committee
- MCC Banner Steering Committee
- Includes data standards, reporting and cross
product interface team leaders - Work teams
- It is important to communicate the Banner
organizational structure to the College
community
11MCC Banner Org Chart
12Banner as Cultural Change
- The system is not the solutionits how you use
it - Understand your institutions ability to absorb
changefaculty, students, staff - ERP projects often are attempted after a long
period of stability with highly customized legacy
systems
13Banner as Cultural Change
- Prepare the IT staff for the shift from an
IT-centric system to a functional user-centric
system - Consider this culture shift in your
communications - Suggested reading The Social Life of
Information, J. S. Brown and P. Duguid
14Impediments to Change
- Firefighting, no focus on the vision
- Too much management/too little leadership
- Ego/pride/silos
- Fatigue in the short-term/long-term
- Cultural or environmental restrictions
--Lois Frankel
15II. MCC Banner Communication Plan
- Goal
- To communicate and present useful information to
the College community about the MCC Banner
implementation project
16MCC Banner Communication Plan
- PM should develop an overall Banner communication
plan - consistent message
- Regular communication to College community and
other constituencies - Banner PM as an ambassador for the
projectinternally and externally
17MCC Banner Communication Plan Objectives
- Provide to the College community (and the public
at large) regular updates on Banner activities
and accomplishments - Share with the College community the Banner
implementation timeframe, progress to date and
accomplishment of major milestones - Direct the MCC community to the MCC Banner web
pages for additional information
18MCC Banner Communication Plan Objectives
- On a regular basis, share Banner tips and
factoids with the College community to enhance
their understanding of how Banner will impact
them - Develop a Banner communication model that can be
shared and replicated at SUNY schools and at
other institutions migrating to the Banner system
19III. Banner Communication Activities and Practices
- Website for information sharing
- Banner committees only
- College-wide
- Public information
- Presidents leadership reception (off-campus)
- Staff reception (on-campus)
20Banner Communication Activities and Practices
- Banner Updates in the daily e-Tribune
- Banner Buzz
- Brown Bag presentations
- Logo and mascot competition
- Timeframe Wall in the training room
- Banner Bee sightings
21Wheres the Banner Bee?
- Photograph by Dr. Jeffrey P. Bartkovich, 2004
22Banner Communication Activities and Practices
- Banner factoids PPT slide show loops
- Banner quantitative info to share on PPT and
hard copy posters - Open reception for all team members SUNY reps
and SCT reps - Departmental briefings (Bring IT to Your
Meeting)
23Banner Communication Activities and Practices
- Banner Project Definition Document
- Introductory Banner presentations
- Standing agenda topic at the MCC VP meetings
- Graphical timeframe of entire project
24Wheres the Banner Bee?
- Photograph by Dr. Jeffrey P. Bartkovich, 2004
25Banner Communication Activities and Practices
- Volunteer data input sessions in INB for Banner
Show and Tell - Divisional retreat devoted to Banner
- Use of Banner from the Technology divisions
perspective - Develop Banner ambassadors
- Banner Matters topic is on every ETS
Executive team meeting agenda
26Sustaining Team Momentum
- Expect fluctuations in team efforts over the
course of the project - Utilize best practices of early modules
- Hold module debriefings post Go-live
- Bring in Banner experts from other institutions
to talk shop - Celebrate successes and milestones
27Wheres the Banner Bee?
Photograph by Dr. Jeffrey P. Bartkovich, 2004
28IV. Tidbits from the Throngs
- Get me involved, let me do something
- Forget this seed and test data, let me work on
the real stuff - I liked the old system
- I want to understand the key differences between
the legacy system and Banner - How will Banner impact my daily duties?
29Tidbits from the Throngs
- I already worked on the system migration 18 years
ago - This is a lot of time and effort for a relational
database - Why do we have to share data?
- Train me after it is implemented and let me see
the real Banner - Train me now so I can be prepared
30Wheres the Banner Bee?
- Photograph by Dr. Jeffrey P. Bartkovich, 2004
31V. Banner Reconceptualization Over Time
- Migration
- Implementation
- Resolution
32Banner Reconceptualization Over Time
33Banner Reconceptualization Over Time
- Software
- Systems
- Services
34Banner Reconceptualization Over Time
- Data Conversion
- Programming
- Operations
35Wheres the Banner Bee?
Joy Patrick Braselton and Maddy Cuciti
- Photograph by Dr. Jeffrey P. Bartkovich, 2004
36VI. Banner Awareness Sample Template
- Describe What the Banner system is
- Explain Why the institution has made the
decision to go to Banner - Tie the project into the institutional mission
and strategic plan for the College - Identify benefits to students, faculty, staff and
alumni
37Wheres the Banner Bee?
- Photograph by Dr. Jeffrey P. Bartkovich, 2004
38Banner Awareness Sample Template
- Explain When the project will take place
- Address other concurrent competing projects at
the institution - Discuss Who will work on the project
- Describe How the project will be funded
39Banner Awareness Sample Template
- Focus on what end users can do to prepare for
Banner now? - Consider their departmental processes
- Address data clean-up issues
- Enhance technical skills in Excel and Access
- Talk to colleagues at other Banner schools
- Be positive!
40Wheres the Banner Bee?
- Photograph by Dr. Jeffrey P. Bartkovich, 2004
41Sample Presentation
- An introductory MCC Banner presentation is
included in the handouts
42Summary
- Emphasize the fit between the implementation and
college mission - Develop a fluid communication plan
- The plan evolves over time
- Understand the culture and audiences
- Utilize multiple strategies and perspectives end
user suggestions - Appreciate and advocate
43Favorite Quotes
- Be not the first by whom the New are try'd, Nor
the last to lay the Old aside --Alexander
Pope, An Essay on Criticism,
Part II -
- Failure is Impossible. --Susan B. Anthony
44Like the Banner Bee
- You can be in the same location, but by changing
your perspective, can embrace change and take
things to another level.
45Q and A/other practices
- Other practices and strategies to consider
46- Marie Fetzner, Asst. to the VP, Educational
Technology/Banner Project Manager, Monroe
Community Collegemfetzner_at_monroecc.edu - Dr. Jeff Bartkovich, Vice President, Educational
Technology Monroe Community Collegejbartkovich_at_m
onroecc.edu