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www.az.gov

• E-Licensing Initiatives
• Gene Martel
• Digital Government Services Manager,
• Government Information Technology Agency (GITA)

- Presentation to - Governors Council on Small
Business October 27, 2005 Presentation can be
downloaded from http//www.azgita.gov/downloads/
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Topics To Be Covered

• History and Strategy
• Common Licensing
• Cabinet Licensing
• Summary

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History and Strategy

• Background
• The state of Arizona has for many years
  recognized the need for a common licensing
  solution as a means of optimizing business
  functions for Arizonas licensing and regulatory
  agencies
• In the past we have looked at ways in which to
  provide an enterprise licensing solution in an
  attempt to reduce costs while still meeting the
  needs of the agencies regardless of their size or
  client transaction volumes
• However, in the face of tight budgets, the
  implementation of a common system either
  centrally hosted or distributed for individual
  agency use, had proven to be cost prohibitive.

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History and Strategy

• E-Licensing Task Team, Q4 04
• Formed by Directors of GITA and Commerce to
  research and recommend an E-Licensing alternative
  for Arizona agencies
• Comprised of policy advisors from Governor Janet
  Napolitanos office and management staff from the
  departments of Commerce, Administration and the
  Government Information Technology Agency and
• Michael Coles from the Small Business Council

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History and Strategy

• E-Licensing Task Team Actions, Q1 Q2 05
• Interviewed Executive Directors of licensing
  agencies to ascertain common requirements
• Prepared a matrix of these requirements and
  submitted these to 6 vendors
• Vendors came to Phoenix to demonstrate their
  offerings
• Vendors provided non-binding cost estimates
• Information was analyzed, and GITA Director
  Cummiskey in consultation with various
  stakeholders made a determination as to strategy.

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History and Strategy

• Strategy
• It was determined that solutions offered by the
  major vendors would be cost prohibitive
• GITA chose to implement the automated Common
  Licensing System, through the Arizona _at_ Your
  Service Web Portal
• The portals revenue model is designed to offset
  development and operations costs associated with
  E-government initiatives
• To remedy the cost constraints associated with an
  E-licensing service, the development and hosting
  fees for the Common Licensing System would be
  underwritten by the Portal thus no charge to
  the agency.

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Common Licensing
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Common Licensing

• Targeted Strategy - Simple Common Online
  Licensing Renewal System (SCOLRS)
• GITA is targeting the 90/10 agencies as
  prospects for implementation and agencies having
  limited, or antiquated back office capability
• Subsequent phases will support initial
  registrations, and enhanced back office services
  (e.g. docket management, complaint tracking,
  etc.)
• We anticipate 10-20 agencies adopting this
  service by the end of 2006.

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Common Licensing

• Current Functions
• Licensing management functions performed by most
  90/10 agencies can be facilitated through a
  simple set of common business functions.

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Common Licensing

• An initial group of 4 agencies have expressed a
  desire to participate in this new service.
• Others being sought!

Arizona State Board of Pharmacy
Arizona Naturopathic Physicians Board Of Medical
Examiners
Arizona Board of Physical Therapy
Arizona Board of Technical Registration
Implemented 10/14/05
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Cabinet Licensing
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Cabinet Licensing

• Objective
• In addition to Common Licensing, the portal
  will continue to expand its presence in license
  renewal for larger cabinet level agencies
• Designed for agencies with existing back-office
  license management systems, but lack a user
  facing e-commerce capability.

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Cabinet Licensing

• Functions
• Online License Renewal Service (OLRS)
• Can be replicated for other similar agencies
• Efficient Utilization of Web Services

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Cabinet Licensing

• Targeted Strategy
• Online license renewals are now available for
  Realtors (ADRE) and Contractors (ROC)
• Under development Renewals for Insurance
  Professionals (DOI) and special licensing of
  Midwives, Audiologists, Speech Pathologists and
  Hearing Aid Dispensers (DHS).

Arizona Department of Real Estate Live !
Arizona Registrar of Contractors Live!
Arizona Department of Insurance
Arizona Department of Health Licensing
Services Division
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Summary

• Benefits
• Existing State Contract AD00129-001
• Development and Hosting costs are underwritten by
  AAYS
• GITA Oversight of all Projects
• ARS 35-142 Has provisions for accepting credit
  card payment and expensing (contra revenue)
  discount, processing, convenience and transaction
  fees
• ARS 41-132 Has provisions for Electronic
  Signatures wherever applicable
• Interface to AFIS with oversight from GAO and
  OST.

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Summary

• Applicability for Small Business
• Currently available (www.az.gov online)
• Realtors, Contractors, Pharmacists,
  Pharmaceutical Dispensers, Optometrists, Weights
  and Measures, Court Officers, Unemployment
  Insurance Filings
• Nurses, Pest Inspectors and Applicators
• Under Development - Targeting Q4 05
• Insurance Professionals (agents),
• Naturopaths, Hearing Aid dispensers, Speech
  Pathologists, Audiologists, Midwives

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Thank You

• Gene Martel
• Digital Government Services Manager
• Government Information Technology Agency
• 100 N. 15th Ave., Suite 440
• Phoenix, AZ 85004
• 602-364-4775
• gmartel_at_azgita.gov
• Presentation can be downloaded from
  http//www.azgita.gov/downloads/