BEYOND%20SIX%20SIGMA:%20%20A%20HOLISTIC%20APPROACH%20TO%20IMPROVING%20BUSINESS%20RESULTS

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BEYOND SIX SIGMA A HOLISTIC APPROACH TO
IMPROVING BUSINESS RESULTS

• Pete Robustelli
• Executive Vice President
• Six Sigma Qualtec, Inc.

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Agenda Overview

• How Six Sigma has been Deployed
• Key Elements
• The Enterprise-wide Model
• Differences

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Meeting Managements Expectations Achieving
Success
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SSQ Six Sigma Approach

• Infrastructure
• Champions
• Black Belt
• Green Belt
• Yellow Belts

• Tools
• Measure
• Analyze
• Improve
• Control

6s
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Key Elements

• Define Mission and Vision
• Create Strategy
• Classify Core Processes and Enabling Processes
• Prioritize Focus Based on Strategy

Identify Core Processes

• Map Key Processes
• Determine VOC, VOB, VOE Requirements
• Establish Indicators

Establish Process Control Systems

• Establish Measurement Systems
• Determine Baselines and Targets
• Characterize Gaps
• Administrate PCS

Identify Performance Gaps

• Measure
• Analyze
• Improve
• Control

Apply MAIC
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The Six Sigma Deployment Success Strategy Five
Workstreams
Workstream 1
Client is prepared to gain full
benefits of Six Sigma
Initiative Planning Startup
Executive Training Onboarding
Workstream 2
Client Executives prepared to lead and select
projects with impact
Workstream 3
Employee Training Onboarding
Client is reaping initiative benefits
Workstream 4
Transition Training Implementation
Client is prepared to train future
waves
Workstream 5
Client attains Self Sufficiency is Self
Sustaining
Initiative Project Management Activities
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Three Dimensions of any Deployment
Technical
Tools
Problem-Solving
Strategic
Tactical
Management
Process
A successful six sigma deployment requires a
variety of sometimes opposing abilities to be
successful!
Expertise
Behavioral
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SSQ Enterprise-Wide Model to Performance
Improvement
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Enterprise-Wide Model to Performance Improvement

• Business Results Understanding the economic
  relationship of process performance to overall
  business results.
• Customer Value Proposition and Value Chain
  Maximize the customer value proposition through
  GAP analysis to identify key sources of pain.
• Process Management, Improvement and Design
  Maximize the ability of your processes and people
  to deliver customer value through three key
  methodologies (Six Sigma, Lean and Process
  Management).
• Develop Leadership and Human Capital
  Enterprise-wide development of human capital to
  enable on-going performance.

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Engagement Activities

• Frame the Value Proposition
• Customer's Customer
• Translate the Value Proposition into ACTIONS for
  Change
• Create a deployment to achieve the business
  results
• Implement Change
• Process Management
• MAIC
• DFSS
• Leadership and Human Capital Development
• Partner for Growth
• Review and adjust for continued value add

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Business Results

• Engagement ActivityFrame the Value Proposition
• Identify value enhancing opportunities focusing
  on business results needed/expected
• Assess and develop executive leaderships
  understanding of their roles and required
  activities for the DECISIONS that need to be made
  going forward.
• Identify and develop business performance metrics
  that matter.

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Business Results

• Outcomes
• Definition and measurement of interventions based
  on their impact to the business results the
  client values.
• Communication details as appropriate for the
  audience e.g., EVA at the executive level vs.
  project results at the BB or Team Member level.
• Value concept created for all levels.

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Customer Value Proposition Value Chain

• Engagement ActivityTranslate the value
  proposition into actions for change.
• Map value streams ands identify critical
  organization and process relationships.
• Identify or create organizational performance
  metrics.
• Design a DEPLOYMENT to maximize the value
  proposition and value chain to achieve business
  results.

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Customer Value Proposition Value Chain

• Outcomes
• Identification of client's existing metrics
  linked to their Customer Value Proposition.
• Map of the client's Customer Value Chain
  identifying relationships among organizational
  units, identification of core processes and
  likely process intervention areas impacting the
  Customer Value Chain.
• Linkage of solutions to the client's Business
  Results through their Customer Value Proposition
  and associated processes.

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Six Sigma Process Management, Improvement
Design

• Engagement ActivityImplement Change
• Develop middle and first line leadership.
• Align organization goals vertically.
• Align and develop the infrastructure.
• Implement process management.
• Align enabling processes
• Implement process improvement

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Six Sigma Process Management, Improvement
Design

• Outcomes
• Improvement culture, tool, skill and knowledge
  transfer from SSQ to client personnel through
  training and support of Process Management, MAIC,
  IMAIC, DFSS and Lean in context with the
  client's Customer Value Chain.
• Completed projects showing impact on the Customer
  Value Chain and economic return on intervention
  investments.
• Assessment of the people developmental gaps
  impacting the sustained implementation of the
  transferred improvement culture, tools, skills
  and knowledge.
• Process and infrastructure to effectively manage
  and leverage across the client's organization the
  results and impact of SSQ interventions.

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Develop Leadership Human Capital

• Engagement Activity Develop Leadership and Human
  Capital at all levels.
• Initialization sessions for Executive and Senior
  Management to align them on the strategies and
  tactics for achieving Business Results.
• Identify knowledge, skill, and ability gaps in
  front and middle management necessary to
  implement change.
• Extend and expand on current education and
  knowledge management content and tools.
• Develop and implement an education and training
  strategy.

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Develop Leadership Human Capital

• Outcomes
• Superior on-job performance of all employees
  necessary to have appropriate return on
  intervention investments.
• Practical mechanism for maintaining human
  performance levels well beyond the time frame of
  initial implementation.

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Partner for Growth

• Review and confirm the value of interventions in
  achieving business results.
• Partner with mutual strengths to expand the value
  proposition for both the client and SSQ.

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Engagement Activities Contrasted

• Work Stream 1 Initiative Planning and Start-up
  (MAIC)
• Workstream2 Executive Training (MAIC,
  Champion)
• Workstream 3 Employee Training (MAIC, DFSS)
• Workstream4 Transition and Implementation
• Workstream5 Sustained Initiative by Client (6
  Sigma)

• Frame the Value Proposition Customer's Customer
• Translate the Value Proposition into ACTIONS for
  Change Create a deployment to achieve the
  business results
• Implement Change
• Process Management
• MAIC
• DFSS
• Leadership and Human Capital Development
• Partner for Growth Review and adjust for
  continued value add

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SSQ Enterprise-Wide Model to Performance
Improvement
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Workstream 1 - Initiative Planning Start Up
1. Readiness Analysis 2. Policy Deployment 3.
Six Sigma Training for Finance 4. Human
Resources Planning
5. Communication Plan Development 6. Awareness
Training Development 7. Corporate Project
Selection 8. Initial Planning Session
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Workstream 2 - Executive Training On-Boarding
Workstream 2
Executive Training Onboarding
Client Executives Prepared to Lead and Select
Projects With Impact
1. Senior Executive Six Sigma Training 2.
Leading Six Sigma Management Training 3.
Champion Training and Project Selection
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Workstream 3 - Employee Training On-Boarding
Workstream 3
Employee Training Onboarding
Client Reaping Program Benefits
1. Black Belt 2. Green Belt 3. Yellow
Belt 4. Design For Six Sigma
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Workstream 4 - Transition Training
Implementation
Workstream 4
Transition Training Implementation
Client Prepared to Train Future Waves
1. Right to train, reproduce materials, receive
updates, content revisions and change notices. 2.
Train-the-Trainer 3. Transition Planning
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Workstream 5 - Initiative / Project Management
1. Account Management/Executive Coaching 2.
Evaluation and Certification System