PROXIM CERTIFICATION TRAINING How to take the test and become certified How to obtain support

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PROXIM CERTIFICATION TRAINING How to take
the test and become certified? How to obtain
support?
August 2005
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Exam Student Certification

• After fully attending this class, the instructor
  will activate the corresponding exam for you
  (please allow a couple of days for this to
  happen).
• The exam will be available for one full month.
• To take the test
• Go to Proxims Training web page and login with
  your UserName and Password
• Go to My Classes
• This is the information you will see for each
  class you attended

Exam active from/until
Click here to first evaluate the class. Then,
come back here to Take the PCWE Test
Class Date and Name
Instructor
Your Score
Certificate Status
Passing Score
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Exam Student Certification

• You can only take the test once. Please review
  the material included in the CD before answering
  the questions. Some answers may be found in the
  Users Guide of a product, or in other documents
  included in the CD.
• Once you complete all answers and press the
  Submit button your answers are final, and your
  score will be calculated and displayed for you.
• Students that obtain score gt 79 will achieve
  PCxx (Proxim Certified) status for the subject
  of the class, and will receive the corresponding
  diploma.
• There are no second options, and no extensions to
  the original period. Please make sure you take
  the test in time.
• If when taking the test you get interrupted,
  simply close your browser without pressing
  Submit. You will loose your answers, but you will
  have the chance to fully take the test at a later
  time.

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Update your Student Profile

• Update your training profile
• If you pass the test, your certificate will be
  mailed to the address exactly as you entered it
  in your training profile.
• If you left address fields empty or incomplete,
  you may not receive your diploma
• We highly recommend that you verify that your
  address is complete and correct.
• To do this, after login in, use the option Edit
  Profile
• Problems with test administration?
• E-mail training_at_proxim.com

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Customer Service and Support

• Pre-Sales System Engineering
• Wireless Consultation and Training and
  Certification
• Post-Sales Technical Engineering
• Problem Solving
• RMA and Warranty Repair
• Web-Based eService Support and Technical Tools
• Customer Product Registration
• Trouble Reporting, Trouble Status, RMA Status
• Knowledgebase Technical Information
• Downloads/Upgrades

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How do I get support?

• 1. Start by creating your own support account (if
  you currently do not have one) and searching the
  Knowledge Base
• You may then "Ask a Question or Open an Issue"
  and/or request and RMA .
• A Service Engineer will work with you to
  troubleshoot and confirm fault, before an RMA is
  authorized.
• Please start here http//support.proxim.com with
  eService Knowledge Base
• If you need to download new software/firmware/driv
  ers, we recommend you complete a search by
  product desired after you Log-in to eService web.

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How do I get Support? continued

• 2. Contact Technical Support
• USA Canada 1-866-674-6626 (Toll Free)
• International 1-408-731-2945
• Hours 800 a.m. to 500 p.m. M-F Pacific Time
• Please be prepared to provide the following
  information when calling
• Name and contact information
• Product Description
• Part or Model Number
• Detailed problem description
• Troubleshooting activities completed
• Place and Date of Purchase
• Shipping Address

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New Product Registration
This component enables Cusdtomers to register
their new products thereby becoming eligible to
receive free telephone support and services
including software upgrades and updated technical
information.
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ServPack Information
This component enables Customers to learn more
about and request additional information on,
ServPak enhanced service offerings that provide a
higher level of support beyond standard warranty
service.
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Search the Knowledge Base
Clark Kent
This component enables Customers to search our
knowledge base for answers using dropdown menus
and search text. An initial list of answers with
the highest solved count is displayed. End-users
can click an individual answer to view the
complete details.
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Search the Knowledge Base
Login tab
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Ask a Question or Open an Incident
This component enables Customers to submit
questions to Proxim support staff when they are
unable to resolve issues from our knowledge base
of answers. A question form is provided where
customer can enter their user ID, describe their
issue, select the product and category of their
issue, and send file attachments.
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Your Suff
Customers can view and update incidents
previously submitted, notifications for answers
to which they are subscribed, or view and edit
their search preferences and account information.
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• Thank you