Performance, Reporting and Analysis

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Presentation on the Regional Performance Measures

• Performance, Reporting and Analysis
• One-Stop and Program Support

107 East Madison Street Caldwell Building, MSC
G-229 Tallahassee, Florida 32399-4135
Phone [phone] Fax  (850)
245-7427 E-mail   tony.carter_at_deo.myflorida.com
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Balanced Scorecard Definition

• Balanced ScorecardA performance metric used in
  strategic management to identify and improve
  various internal functions and their resulting
  external outcomes.
• The balanced scorecard attempts to measure and
  provide feedback to organizations in order to
  assist in implementing strategies and objectives.
  
• American Psychological Association (APA)
• Balanced scorecard. (n.d.). Investopedia.com.
  Retrieved January 18, 2007, from Dictionary.com
  website http//dictionary.reference.com/browse/Ba
  lanced scorecard

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Board Level Reports to Predict Long-Term Common
Core Measures
Monthly Management Report
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Balanced Scorecard

• Became effective July 1, 2006, replacing the
  Red/Green Report
• Presents a more balanced picture of Regional
  activities and outcomes
• Combines short-term, long-term measures and other
  key yes/no indicators (gateway measures)
• Comprised of 14 performance measures and 4
  gateway measures

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BSC Performance Measures Summary

• 6 WIA
• 3 Wagner-Peyser
• 3 Welfare Transition
• 2 Employer related measures
• Of those, 5 are short-term (case management data)
• 4 are long-term (1 quarter of UI wage data
  needed)
• 3 are longer-term (3 quarters of UI wage data
  needed)
• 1 is an annual measure, at a statewide level
• 1 is currently under methodology review/revision

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BSC - WIA Outcome Data

• Exiter Based
• UI Wage Data
• Administrative/Case Management Data
• Quarterly rolling 4 Quarters
• Common Measures Method Applies

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BSC - Measures

• 1. JOB SEEKER ENTERED EMPLOYMENT RATE (WP)
• 2. VETERANS ENTERED EMPLOYMENT RATE (WP)
• 3. EMPLOYER MARKET PENTRATION (Employer)
• 4. EMPLOYMENT RATE FOR THOSE NEEDING TRAINING
  SERVICES (WIA)
• 5. EARNINGS RATE FOR THOSE RECEIVING TRAINING
  SERVICES (WIA)
• 6. EMPLOYMENT RETENTION RATE FOR THOSE RECEIVING
  TRAINING SERVICES (WIA)
• 7. YOUTH AVERAGE GRADE LEVEL GAIN (WIA, under
  review)
• 8. YOUTH POSITIVE OUTCOME RATE (WIA)
• 9. WELFARE CLOSED CASE OUTCOME RATE (WT)
• 10. WELFARE TRANSITION EARNINGS RATE (WT)
• 11. WELFARE TRANSITION RETENTION RATE (WT)
• 12. CUSTOMER SATISFACTION FOR THOSE WHO
  RECEIVED TRAINING SERVICES (WIA)
• 13. CUSTOMER SATISFACTION WAGNER-PEYSER (WP)
  INDIVIDUALS
• 14. CUSTOMER SATISFACTION ALL EMPLOYERS

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BSC Measures4. WIA Entered Employment Rate

• Denominator
• Adult or Dislocated Worker Exiters
• Numerator
• All in the denominator who were employed at exit

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BSC Measures5. WIA Average Earnings Rate

• Denominator
• Lower Living Standard Income Level (LLSIL)
• Numerator
• Average wages of Adults and Dislocated Workers
  employed 1st QTR after exit

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BSC Measures6. WIA Employment Retention Rate

• Denominator
• Adults and Dislocated Workers employed 1st QTR
  after exit (UI wage data or case management
  follow-up)
• Numerator
• All in denominator who are in employed 2nd and
  3rd QTR after exit.

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BSC Measures8. WIA Youth Positive Outcome Rate

• Denominator
• All exiters with at least one of the following
  characteristics
• Younger Youth
• Older Youth
• 18-21 year-old Adults

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BSC Measures8. WIA Youth Positive Outcome Rate

• Numerator
• All individuals in the denominator w/at least one
  of the following 7 outcomes by the 3rd Qtr after
  exit
• Credential
• Diploma
• Post Secondary
• Advanced Training
• Apprenticeship
• Military
• Employed

This is why follow-up is important.
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BSC Currently Available Cohorts Cont.

• Longer-Term Measures require 3 post-program
  quarters of UI wage information.
• Most recently available cohort
• July 1, 2007 December 31, 2007
• 6. EMPLOYMENT RETENTION RATE FOR THOSE
  RECEIVING SERVICES
• 8. YOUTH POSITIVE OUTCOME RATE
• 11. WELFARE TRANSITION RETENTION RATE

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BSC Currently Available Cohorts Cont.

• Measures under review
• 7. YOUTH AVERAGE GRADE LEVEL GAIN (WIA, under
  review)

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Questions?
Balanced Score Card
Telly Buckles Performance Reporting and Analysis
Supervisor850.245.7149 telly.buckles_at_deo.myflo
rida.com An equal opportunity employer/program.
Auxiliary aids and services are available upon
request to individuals with disabilities. All
voice telephone numbers on this document may be
reached by persons using TTY/TDD equipment via
the Florida Relay Service at 711.
107 East Madison Street Caldwell Building, MSC
G-229 Tallahassee, Florida 32399-4135