Title: Creating Great Places to Work
1Creating Great Places to Work Henry Stewart
2Best for Customer Service in UK 2002 Nationwide
Building Society 2003 Happy 2004 First Direct
3Happy 2006 Winner, Impact on Society (Small
business)
4UK Best Workplace 2007 2nd (Financial Times,
2/5/07)
5What are the key elements of management ?
6When did you work at your best?
7Maslows Hierarchy of Needs Safety Physical
Needs Eat, Sleep
8Maslows Hierarchy of Needs Self -actualisation
Self-esteem Belonging Safety Physical Needs
Eat, Sleep
9Pyramid of Management Needs Trust Freedom Support
Reward Communication
10People work best when they feel good about
themselves
11People are Good
12Great management is about
13Great management is about getting out of the way
14The Myth of the Clever Boss
15Job Ownership Model
Support
Principles
Targets
Job Ownership
Feedback
16Set Your People Free
17Approved?
18Pre Approved
19Ask the Customer
20Celebrate Mistakes !
21Ive learned so much from my mistakes Im
thinking of making a few more
22What would your organisation be like if everybody
was completely trusted?
23What I Could do if I Had More Freedom?
24What is my next step towards this?
25Henry Stewart 07870 682442 henry_at_happy.co.uk
26Creating a Great Place to Work In Mental Health
Trusts 20th September London 145
VAT henry_at_happy.co.uk