You Can Lead Employees to Information, but You Can

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You Can Lead Employees to Information, but You
Cant Make Them Think

• Mark Simpson
• December 16, 2002

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Introducing the ePBM
Welcome to the . . . ePBM
About ePBM
Search
Links
Helpful Tips/How To
Whats new? ? New PBM products ? HIPAA
legislative update ? Client Action Items The
newest information is always here, so check back
often!
Internal Information
Training/Resources
Newsletters/Updates
Org Charts
Calendar
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Looking at Use and Maintenance

• Audience visits began declining
• Team confusion about where to add new information
  

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Asking the Important Question

• Does the ePBM information tool meet its
  audiences information needs?

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Developing a Methodology

• 125 surveys were distributed
• 32 percent return rate

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Are People Using ePBM?

• 27 of respondents used it weekly
• 35 used the tool once every month
• 20 dont use ePBM

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Is Tenure a Factor?
Length of Employment Total Respondents Usage
1. Two or more years of service 34 Weekly or less
2. Six months to two years 3 Weekly or less
3. Six months or less 2 Weekly or less
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What Else is the Audience Using?
Source Responses
1. File directory 29
2. Other databases 24
3. Coworkers 22
4. Intranet 16
5. Manager 12
6. ePBM 11
7. Internet web sites 9
8. Other (printed material, S/drive directory) 2
Total 125
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Is the Audience Satisfied?
Satisfaction Rate Satisfaction Rate
Satisfied and very satisfied 54
Neither satisfied nor dissatisfied 46
Dissatisfied or very dissatisfied 0
Total 100
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Specific Satisfaction Rates

• Each information category ranked format,
  accuracy, and usefulness
• Scale of 5 (excellent) to 1 (poor)

Format Accuracy Usefulness
Average for all categories 4.0 3.9 3.8
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What Else Did the Sample Want?

• Requests ranged from general to specific
• Responses wanted supplemental information

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Is ePBM Intuitive and Accessible?

• Lotus Notes vs. web-based platforms
• ePBM on the web? Responses split
• Access from remote locations often slow

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Conclusions

• Respondents are generally satisfied with tool
• Audience uses ePBM somewhat frequently
• Changes could be made for improvement

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Recommendations

1. Implement active means to introduce ePBM
2. Add frequent updates
3. Continue expanding content
4. Look for partnership opportunities
5. Make changes and conduct a similar study

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Its What You Know . . .

• Information is voluminous
• Businesses need to learn how to best manage what
  they know
• Information sources that are new compete against
  existing means

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Questions?