Choose and Book and Patient Choice Workshop Choose and Book Progress in the South West

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Choose and Book and Patient Choice Workshop-
Choose and Book Progress in the South West

• Tim Magor, Programme Manager, NHS South West
• 7th February, 2007

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Performance to date
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Latest PCT Performance

NOTE NUMBERS SHOW RELATIVE NATIONAL POSITION (
152 PCTs , 10 SHAs)
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Key Challenges

• Project Governance
• Ownership
• Resources
• Clinical engagement
• Technical Issues
• CAB compliance of existing systems and LSP
  solution
• Web-based versus integrated
• CAB performance

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Web based vs Integrated
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Increasing Utilisation in the South West

• Devon and Cornwall CAB Workshop (8th Dec 06)
• Avon, Gloucestershire Wiltshire CAB Workshop
  (19th Jan 07)
• Objectives
• Sharing learning and best practice
• Setting realistic trajectories
• Developing robust implementation strategies
• Performance management

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Key Successes

• Flexibility of approach
• Sensitivity to each practice ie large practice vs
  single-handed
• Eg Medical secretary model
• Removing technical barriers
• NB Safety net required if technology lets
  practice down
• Supporting the business change and day-to-day
  working practice
• Link to other drivers ie paperless practice
• Intensive GP Practice support
• Process training vs IT training
• Getting the DoS right
• Understanding where you are