Relationships 101

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Relationships 101

• Dr. John C. Maxwell

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Why are Relationships Important to Success?

• Relationships are the glue that holds team
  members together.

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Solid Relationships

1. Respect
2. Shared Experiences
3. Trust
4. Reciprocity
5. Mutual Enjoyment

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When It Comes To Relationships, Everything Begins
with Respect, With the Desire to Place Value on
Others.
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What Do I Need to Know about Others?

• People dont care how much you know until they
  know how much you care.

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Failing to Understand Others

1. Fear
2. Self-Centeredness
3. Failure to Appreciate Differences
4. Failure to Acknowledge Similarities

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If you treat every person you meet as if he or
she were the most important person in the world,
youll communicate that he or she IS somebody to
you.
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Understanding People

1. Everybody wants to be somebody.
2. Nobody cares how much you know until he knows how
   much you care.
3. Everybody needs somebody.
4. Everybody can be somebody when somebody
   understands/believes in them.
5. Anybody who helps somebody influences a lot of
   bodies.

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Choose to Understand Others

• The ability to understand people is a choice.
  Every person is capable of having the ability to
  understand, motivate, and ultimately influence
  others.

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How Can I Encourage Others?

• Believing in people before they have proved
  themselves is the key to motivating people to
  reach their potential.

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Facts About Faith

1. Most people dont have faith in themselves.
2. Most people dont have someone who has faith in
   them.
3. Most people can tell when someone else has faith
   in them.
4. Most people will do anything to live up to your
   faith in them.

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Becoming a Believer in PeopleBelieve in them
before they succeed.Emphasize their
strengths.List their past successes.Instill
confidence when they fail.Experience some wins
together.Visualize their future success.Expect
a new level of living.
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Believing in People Before They Have Proved
Themselves is the Key to Motivating People to
Reach Their Potential.
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How Can I Connect with People?

• Always remember, the heart comes before the head.

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You Cant Move People to Action Unless You First
Move them with Emotion. The Heart Comes before
the Head.
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The Heart Comes First

1. Connect in public and private.
2. Connect with people one at a time.
3. Put a 10 on every persons head.

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The Tougher the Challenge, the Greater the
Connection

• Never underestimate the power of building
  relationships with people.

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How Can I Become a Better Listener?

• Treat every person as if he or she were the most
  important person in the world.

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The Value of Listening

1. Listening builds relationships.
2. Listening increases knowledge.
3. Listening generates ideas.
4. Listening builds loyalty.
5. Listening is a great way to help others and
   yourself.

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How to Develop Listening Skills

1. Look at the speaker.
2. Dont interrupt.
3. Focus on understanding.
4. Determine the need at the moment.
5. Check your emotions.

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How to Develop Listening Skills

1. Suspend your judgment.
2. Sum up at major intervals.
3. Ask questions for clarity.
4. Always make listening your priority.

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Why We Interrupt Others

1. We dont place enough value on what the other
   person has to say.
2. We want to impress others by showing how smart
   and intuitive we are.
3. Were too excited by the conversation to let the
   other person finish talking.

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If You Show People How Much You Care and Ask
Questions in a Non-Threatening Way, Youll Be
Amazed by How Much Theyll Tell You.
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How Can I Build Trust with Others?

• When your words and actions match, people know
  they can trust you.

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Truths About Integrity

1. Integrity is not determined by circumstances.
2. Integrity is not based on credentials.
3. Integrity is not to be confused with reputation.

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Integrity is your Best Friend

• If a good reputation is like gold, then having
  integrity is like owning the mine.

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Becoming a Person of Integrity

1. Commit yourself to Honesty, Reliability, and
   Confidentiality.
2. Each day, do what you should do before what you
   want to do.

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What is My Most Important Relationship?

• Succeed at home, and all other relationships
  become easier.

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Deal with Crisis in a Positive Way

1. Attack the problem, never the person.
2. Get all the facts.
3. List all the options.
4. Choose the best solution.
5. Look for the positives in the problem.

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Communicate Continually

1. Develop platforms for communication.
2. Control communication killers.
3. Encourage honesty and transparency in
   conversations.
4. Adopt a positive communication style.

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How Can I Serve and Lead People at the Same Time?

• Youve got to love your people more than your
  position.

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A True Servant Leader

1. Puts others ahead of his own agenda.
2. Possesses the confidence to serve.
3. Initiates service to others.
4. Is not position-conscious.
5. Serves out of love.

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To Improve Your Servanthood

1. Perform small acts.
2. Learn to walk slowly through the crowd.
3. Move into action.