Outcome Monitoring The Emerging Framework For Long Term Services

1
Outcome Monitoring The Emerging Framework For
Long Term Services

• CIH Older People Services Conference
• 3rd July 2007
• Andrea Cannon/Hannah Philpott (Surrey) and Viv
  Clarke - Woking

2
Plan For Workshop

• National Overview with a focus on long-term
  services
• Where does the ERoSH Self-Assessment Tool fit
  in?
• Piloting the long-term form for older people in
  Woking
• Question and answer session

3
Why Have A Framework? CLG thinking In Spring 2006

• Need to move away from processes inputs to a
  focus on outcomes
• Concern that they need to be better able to
  demonstrate what the public investment in SP
  really delivers, both nationally and locally and
  for individuals
• Agreement on the need for a consistent approach
  across authorities
• National Outcomes Framework needs to measure SP
  contributions to wider government objectives

4
How Has The Framework Been Developed?

• CLG Outcomes Working Group set up May 2006
  includes AA reps from each region providers
  dialogue with ERoSH
• Outcomes framework begins to take shape is
  modelled on the 5 high level outcomes from Dfes
  Every Child Matters Programme
• Key principle which underpins CLG approach is
  that each service user will have a needs based
  support plan in place

5
The Five High Level Outcomes

• Overarching SP Outcome is Supporting Enabling
  Independence.
• Five outcome domains
• Achieve economic well being
• Enjoying and achieving
• Be healthy
• Stay safe
• Make a positive contribution

6
Approach For Long-Term Services

• Outcomes information to be completed once a year
  as part of a review of the support plan
• Will be sampling approach - details yet to be
  finalised but currently thinking of 5 older
  peoples services 50 other client groups
• Pilot has been completed but results yet to be
  analysed
• Implementation during Summer 2007

7
Where Will The Outcomes Framework Fit In The
Longer Term?

• Central Government currently agreeing new
  National Set of Public Service Agreements their
  Indicators
• Huge reduction in terms of number of indicators
• Crucial that SP is included as an indicator as
  this is the mechanism to be part of the new Local
  Government Performance Framework
• If SP is included, this means the continued use
  of the existing KPIs
• Outcomes data is intended to underpin the
  existing KPIs within the framework

8
What about the ERoSH Self Assessment Tool?

• The CLG Outcomes tool relies on the support plan
  but is completed by the provider
• It is consistent with outcomes data being
  collected for short-term services
• It is designed to capture data for a range of
  client groups, including people of working age
• On its own, many in the sheltered sector are
  concerned that it does not pick up the key
  outcomes that sheltered housing services deliver

9
So where does the ERoSH Tool fit in?

• CLG supported its development and wish to promote
  its use as good practice for tenant surveys
• It can supplement the Outcomes Framework
• In can be used as part of contract monitoring to
  enable authorities to validate the effectiveness
  of services and receive tenant feedback
• It captures information specific to sheltered
  housing that is missed by the national framework
  can help evidence strategic relevance locally

10
The Context For Outcomes Information

• Important to view Outcomes information in the
  wider context of overall value for money
• Need to consider it alongside cost, quality,
  strategic relevance, performance and service
  user stakeholder views
• National basket of indicators also being
  developed may enable a more client specific
  approach
• Local service specific indicators may also be
  agreed as part of contract monitoring (although
  CLG urging LAs to minimize bureaucracy)

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Where Do We Go From Here?

• All the authorities in the SE Region signed up to
  using the Framework
• Will probably be written into contracts will
  need to be some form of audit trail for
  validation purposes
• CLG have been running training events your
  local authority may be willing to supplement this
• There will be some changes to the draft form for
  long-term services following the pilot but over
  to Viv for how its worked in practice

12
Information and Help

• WEBSITE www.spclientrecord.org.ukInformation
  also available on the SP Kweb under Outcomes
• Need more information?
• Contact the SP Helpline on 027 7944 2556 or email
  supporting.people_at_communities.gsi.gov.uk