Leadership, Delegation

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Leadership, Delegation Management

• Presented By
• Chris Hicks

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Management

• Process of organizing, commanding, coordinating,
  controlling the work of a given set of
  employees

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Managers

• Elicit from employees
• Commitment
• Loyalty
• Creativity
• Productivity
• Improvement of Process, Product Service

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Management

• Based on Authority
• Formal designated position
• Assigned position
• Responsible for budgets, hiring, firing
• Improved by effective leadership skills

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Role of Manager of Care

• Nurse--Patient Care
• Nurse--Group of Patients
• Nurse--Team Members

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Management Skills

• Time Management
• Organization
• Setting Priorities
• Delegating
• Use of Nursing Process/Problem Solving
• Decision-making

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Leadership

• Ability to influence other people
• Enables people to work more effectively together
  in a state of interdependence
• Can inspire others to work together in pursuit of
  a shared goal

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Leadership

• Based on influence
• Informal designation
• Achieved position
• Part of every nurses role
• Independent of management

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Leadership

• Authority--given authority based on job
  description chain of command
• Assumed--assumes the position by being vocal,
  convincing others of his/her leadership, or being
  voted as leader

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Leadership Continuum

• Telling
• Persuading
• Consulting
• Participating
• Delegating

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Leadership Style

• Behavior a leader uses in a specific situation,
  different situations may require different
  leadership styles

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Leadership Styles

• Authoritarian/Autocratic
• Democratic/Participative
• Laissez-faire/Permissive/Nondirective

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Autocratic

• Leader exerts virtually total control over the
  group members issues orders, demands obedience,
  and focuses on productivity

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Democratic

• Leader shares control with group members
  encourages them to participate in decision-making
  and to cooperate in carrying out decisions

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Laissez-faire

• Leader relinquishes control to the group, giving
  group members total freedom in a highly
  permissive atmosphere

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• No one leadership style is right another is
  wrong.Must look at the situation
• Nurse may feel more comfortable with one style

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• Who does the talking?
• How are decisions made?
• What is the product outcome?

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Other Questions

• How is control maintained?
• Who gives input into the decision?
• How does the leader respond when the group asks
  for assistance?
• How do the group members feel?

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Qualities of a Leader

• Integrity
• Courage
• Initiative
• Energy
• Optimism
• Perseverance

• Balance
• Ability to handle stress
• Self-awareness

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Behaviors of a Leader

• Think Critically
• Solve Problems
• Respect people

• Communicate skillfully
• Set goals/share a vision
• Develop self others (coaching)

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Tasks of Leadership

• Envisioning Goals
• Affirming Values
• Motivating
• Managing
• Achieving Workable Unity

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• Developing Trust
• Explaining/Teaching
• Serving as a Symbol
• Representing the Group
• Renewing/Refreshing (Gardner, 1990)

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Principles of Delegation

• Assign RESPONSIBILITY
• Grant AUTHORITY
• Demand ACCOUNTABILITY

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Five Rights of Delegation

• Right Task
• Right Circumstances
• Right Person
• Right Direction/Communication
• Right Supervision

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Steps of Delegating

• Think before you delegate by
• Knowing the job descriptions of persons working
  with you
• Not delegating something that you would not do

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• Be specific when you delegate by
• By telling the person what to do when to do the
  task
• Giving clear, concise, and complete directions

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• Keep informed after you delegate by
• Examining the results
• Asking for reports

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Making Assignments

• Ability
• Priorities
• Fairness
• Health/Special needs of Member
• Preferences

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Organization of Work

• Development of Worksheet
• Use of Time Lines
• Working Smarter, Not Harder
• Shortcuts

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Setting Limits

• Saying No
• Eliminating Unnecessary Work
• Reducing Interruptions