An Assessment Methodology For Technological Capability

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An Assessment Methodology For Technological
Capability Alina Shamsuddin Centre for
Strategic Manufacturing University of
Strathclyde Supervisor Prof. Umit S.
Bititci
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Content

• General Philosophy
• Technological Capability A Definition
• Assessment methodology
• Conclusion

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• You cant manage what you cant measure. You
  cant measure what you cant describe
• (Kaplan and Norton, 2004)

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Technological capability Towards a definition
Organizational environment
Soft
Hard
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Assessment methodology

• Stage 1 QFD approach on strategy maps
• Identification of customers parameters
• Identification of internal processes parameters
• Construct the importance ratings
• Identification of the technological capabilitys
  parameters
• Stage 2 Technological capability gaps evaluation
• Establishment of technological capability gaps
• Stage 3 Mapping technological capability gaps on
  scoring tool

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• Strategy maps visual representation of cause and
  effect relationships among components of an
  organization

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Stage 1 QFD approach on strategy maps
Financial perspectives
Customer perspectives
Internal perspectives
Learning and growth (Technological capability)
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QFD Approach

• Pointed a way of listening to customer, to learn
  exactly what they what and then using a logical
  system to determine how best to fulfils those
  needs.

Customer requirements
Product development process
Products
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• Consist of six components
• Customer requirements (Whats)
• Technical requirements (Hows)
• Planning Matrix
• Interrelationship matrix
• Technical correlation matrix
• Priorities, benchmarks and targets for technical
  descriptors

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Expected output
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Stage 2 Technological capability gaps assessment

• Identified parameters for technological
  capability (hard and soft) then be evaluated for
  the current situation (now) and should-be
  (future) using 5 likert scale.

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Expected output
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Stage 3 Mapping TC gaps on a Scoring tool
Organizational Environment
Technological capability
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Conclusion

• The output will quantifies the relationship of
  technological capability and performance
• The assessment methodology will be tested and
  validated in case studies