Accelerated Innovations

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• John Wodele
• Sonja Bogart
• Josh Headlee

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THE MYMETER ADVANTAGE

• The most advanced and comprehensive
• web-based energy information
• portal available to utilities.

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The MYMETER Service

• From the utilitys website members can access
  critical information
• to help them manage and
• conserve energy.

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Inside MYMETER

• View a two-year history of your energy usage
• Compare your use with your neighborhood
• Compare day-to-day use over a 2-year period
• Set markers to note efficiency upgrades
• Take an energy challenge and to save energy
• View a PDF of your monthly utility bill
• Pay your bill with a credit card or check
• Call a CRS with questions

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The Cooperative Advantage

• The MYMETER service, when provided as an
  integral part of a utilitys online presence,
  provides significant opportunity for
• Enhanced and more efficient customer service
• Consumer energy conservation management
• Imbedded advertising for utility product lines
• Electronic inserts and email marketing
• Ease of bill payment

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The Wright-Hennepin Experience

• Sonja Bogart
• VP, Customer Service, Sales Marketing
• Wright-Hennepin Cooperative
• Electrical Association

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Wright-Hennepin/MYMETER

• Introduction to members
• Customer service experience
• E-billing experience
• Energy conservation/CIP credit
• Promotion opportunities

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CSR MYMETER Testimonials

• MYMETER has made a positive
• impact on communicating to
• consumers about how they use
• electricity on a daily basis. I cant
• imagine not having this service.
• The consumer can look at the
• usage themselves and see on a
• daily basis the energy they are
• using. Customers love being able
• to take control and track their
• usage daily, weekly or anytime they
• want, and at their convenience.
• Carol Priewe
• CSR

• MYMETER is a great tool when
• assisting customers with high bill
• questions because our customers
• can see for themselves what days
• their usage increased or decreased.
• Customers who do not use the
• internet benefit as well because we
• can mail them the daily data and
• graphs displaying when the power
• was used.
• Carol Purcell
• CSR Supervisor

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I MYMETER

• The new MYMETER web page is a great site and a
  great tool.  Its easy to use. 
• Nice job.
• James Deger, Maple Grove, Minn.

• I love MYMETER.  To see how I am doing (on
  energy use) is great plus, it makes me try
  harder to conserve. 
• Love the web site!
• Lynn Ogden, Buffalo, Minn.

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The American Customer Satisfaction Index

• With the MYMETER program as part of Wright
  -Hennepins total commitment to its members, the
  cooperative recently achieved its highest ACSI
  ranking ever.

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MYMETER Development

• Josh Headlee
• CEO

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Integrating and Deploying MYMETER
Technology with AMI Systems
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The MYMETER DEMO
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The MYMETER DEMO
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The MYMETER DEMO
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The MYMETER DEMO
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The MYMETER DEMO
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Managing MYMETER

• CSRs can view a consumers energy challenge and
  the cooperative can report energy savings to
  regulators.
• The MYMETER service allows utility
  administrators to view/edit registered users,
  reset users and change passwords, view the number
  of times a consumer has logged in, when they
  registered and the last time they logged in.
• Administrators can manage rate codes
• and descriptions, establish neighborhood
• groups, and customize menu text.

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Future Opportunities

• Conservation Improvement Program
• Heating cooling days
• Load control information
• Time of use data
• Mobile devices
• Threshold notification services
• Integration with security systems

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To arrange for a personal MYMETER demo
contactScott RevenigBusiness Development
Manager651.757.4251

• Thank You!