EHL

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Social Dialogue CSR

• EHL
• Lausanne March 11, 2009
• By Dr. Wolfgang Weinz, ILO

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ILO a tripartiteagency

• The ILO is the only 'tripartite' United Nations
  agency that jointly shape policies and
  programmes.

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The ILOs mission A four pillar approach
Decent and productive work
1. Freedom
2. EmploymentpromotionandEnterprise
development
3. Social protection
4. Human dignity
1 Standards and Rights at work
4. Social Dialogue
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The aims of the ILO

• Promote rights at work
• Encourage decent employment opportunities
• Enhance social protection
• Strengthen social dialogue in handling
  work-related issues.

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What is Social Dialogue?

• All types of negotiation, consultation or simply
  exchange of information between, or among,
  representatives of governments, employers and
  workers, on issues of common interest relating to
  economic and social policy.
• Can exist as a tripartite process, with the
  government as an official party to the dialogue
  or it may consist of bipartite relations only
  between labour and management (trade unions and
  employers' organizations).

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What is Social Dialogue?(cont.)

• -Can be informal or institutionalised,
• and often it is a combination of the
• two.
• -It can take place at the national,
• regional or at enterprise level.
• -The main goal is to promote consensus
• building and democratic involvement
• among the main stakeholders in the
• world of work.

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What is Social Dialogue?(cont.)

• Successful social dialogue
• structures and processes have the
• potential to
• resolve important economic and social issues,
• encourage good governance, advance social and
  industrial peace and stability and
• Social Dialogue is a fundamental tool in finding
  solutions and to assist social partners in
  managing change.

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Conditions for Social Dialogue

• In order for social dialogue
• to take place, thefollowing must
• exist
• Strong, independent workers and employers
  organizations with the technical capacity and the
  access to relevant information to participate in
  social dialogue

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Conditions for Social Dialogue(cont.)

• Political will and commitment to engage in social
  dialogue on the part of all the parties
• Respect for the fundamental rights of freedom of
  association and collective bargaining and
• Appropriate institutional support.

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Tourism as major driver of development and
employment(1)

• The Travel and Tourism industry is one of the
  largest and most dynamic industries in todays
  global economy.
• Tourism is a labour-intensive interface between
  workers and customers and a quality driven
  service profession.

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Tourism as major driver of development and
employment(2)

• Travel and Tourism account for 10.3 of global
  GDP and the tendency is growing.
• One job in the core tourism industry creates
  roughly one and a half additional (indirect) jobs
  in the tourism related economy.

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Tourism as major driver of development and
employment(3)

• The travel and tourism economy creates (directly
  and indirectly) more than 230 million jobs, which
  represent some 8 of the global workforce.
• Women make up between 60 and 70 of the labour
  force and half of the workers are age 25 or
  under. The industry is growing worldwide by over
  6 per year.

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Social Dialogue Investment in Sustainable
Tourism

• Promotion of best practices of social dialogue in
  the tourism industry
• Promotion of ILO Convention 172 on Working
  Conditions in Hotels and Restaurants
  (Recommendation 179, 1991)
• Training and development of workers skills
• Social dialogue as an important tool to meet the
  challenges and the prospects of tourism industry

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Corporate Social Responsibility

• Corporate Social Responsibility (CSR) is a
  unilateral declaration of intent formulated and
  conceived by management, whereby a responsible
  business should consider the effect of its
  activities on society.

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European Works Councils An other instrument

• 2000 companies covered by EWC Directive
  with 16 million workers
• 10 of all workers in the European Union
  800 EWCs set up 10 million workers are
  actually represented in an EWC 100 EWCs in
  EFFAT sectors (food and
• hospitality/tourism)

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European Works Councils in Tourism

• Hotels Catering Fast Food
• Accor Aramark Autogrill
• Hilton Compass Carestel
• Radisson SAS Sodexho McDonalds
• Starwood/Sheraton Elior Yumm!
• Club Méditerrannée Gate Gourmet
• Steigenberger LSG SkyChefs
• InterContinental
• Corinthia Hotels (nego)
• Scandic (nego)
• Tour Operators
• TUI First Choice
• Thomas Cook My Travel

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Beyond CSR International Framework Agreements

• International Framework Agreements (IFA) are
  negotiated between global unions and company Head
  Quarters
• Accor signed with the IUF an IFA on trade union
  rights
• Club Med and IUF signed an IFA on Fundamental
  Rights at Work in 2004
• European Federation of Food, Agriculture and
  Tourism Trade Unions (EFFAT) and the European
  Federation of Contract Catering Organisation
  (FERCO) signed an agreement on CSR in the
  Contract Catering Sector

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Social Dialogue Investment in Sustainable
Tourism

• All these initiatives and instruments may be seen
  as tools to improve the social dialogue policy
  and practice in a sector where institutionalised
  management-labour relations are still not a
  common feature.
• Institutionalizing labour-management relations at
  national, regional and local/company level in the
  tourism industry (ILO toolkit 2008)

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Social Dialogue Investment in Sustainable Tourism

• From cooperate philanthropy and social
  investment to proper corporate governance and
  transparency, these have become de rigueur for
  companies that desire to carry their brands into
  the future. There is no turning back on these
  issues.
• (World Economic ForumThe Travel and Tourism
  Competitiveness Report, 2008)

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Thank you !!

• more information
• www.ilo.org/public/english/dialogue/sector/sectors
  /tourism.htm

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• WTO Global Code
• of Ethics for Tourism
• Article 1 Tourisms contribution to mutual
  understanding and respect between peoples and
  societies
• Article 2 Tourism as a vehicle for individual and
  collective fulfilment
• Article 3 Tourism, a factor of sustainable
  development
• Article 4 Tourism, a user of the cultural
  heritage of mankind and a contributor to its
  enhancement
• Article 5 Tourism, a beneficial activity for host
  countries and communities
• Article 6 Obligations of stakeholders in tourism
  development
• Article 7 Right to tourism
• Article 8 Liberty of tourist movements
• Article 9 Rights of the workers and entrepreneurs
  in the tourism industry
• Article 10 Implementation of the principles of
  the Global Code of Ethics for Tourism

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• Food for Thought
• Ski Slopes in the desert
• Entertainment or Non-sense?
• Is travelling a human right or
• Is there a limit to tourism growth?
• Is Tourism Growth
• the local cultures grave?
• How cheap can labour be?
• How green can luxury be
• Or is green the new luxury?