eircom Wholesale

1
eircom Wholesale Bitstream Web
Portal Training
2
Bitstream Orders
Slide 2
eircom Confidential November 2009
3
Bitstream Order Types

• Bitstream Order Tracking
• DRB - Data Request Bitstream
• QB- Prequal Bitstream
• VAL- Validate Account Line
• ARB - Appointment Reserve Bitstream
• ACB - Appointment Cancel Bitstream
• PB - Provide Bitstream
• PBL - Provide Bitstream from Line Sharing
• UB - Upgrade Bitstream
• DB - Downgrade Bitstream
• CB- Cease Bitstream
• XPB Transfer Pre-Order Bitstream
• XB Transfer Bitstream Pending Loss Notifications
• Bitstream Loss Notification
• Bitstream ID Changes

Slide 3
eircom Confidential November 2009
4
VAL - Validate Account Line - screen 1/3
1. Order type VAL - Validate Account Line is
highlighted by cursor. Clicking on the order type
will bring the user to the next screen.
1
Slide 4
eircom Confidential November 2009
5
VAL - Validate Account Line - screen 2/3
1. Enter Valid Account Number 2. Enter
Reference CLI - active Telephone
number 3. Enter Reference Number or
alternatively if this is left blank the
UG will automatically assign a
Reference number. Click Submit
1
2
3
Slide 5
eircom Confidential November 2009
6
VAL - Validate Account Line - screen 3/3
1. This is an online check and the results
are normally returned within 30 seconds. This
screen is shown while the online check is being
completed.
Slide 6
eircom Confidential November 2009
7
DRB - Data Request Bitstream - screen 1/3
1. Order type DRB - Data Request Bitstream
is highlighted by cursor. Clicking on the order
type will bring the user to the next screen.
1
Slide 7
eircom Confidential November 2009
8
DRB - Data Request Bitstream - screen 2/3
1. Enter Customer Details - Customer
Account UAN is entered. 2. Existing CLI
- Enter Telephone number and Line
Type. 3. Click Add existing CLI if you
need to record additional lines. 4.
Enter Reference Number or
alternatively if this is not entered the UG
will assign a reference number.
Slide 8
eircom Confidential November 2009
9
DRB - Data Request Bitstream - screen 3/3
1. When the order is successfully submitted
you will receive a message with Order Recorded
and the reference number submitted or the number
generated automatically by the GUI.
Slide 9
eircom Confidential November 2009
10
Bitstream Order Tracking - screen 1/5
1. Order type Bitstream Order Tracking is
highlighted by cursor. Clicking on the order type
will bring the user to the next screen.
1
Slide 10
eircom Confidential November 2009
11
Bitstream Order Tracking - screen 2/5
1. It is possible to track all orders within
the web portal. The fixed bitstream Order
Tracking Tool is shown here. The order type
should be selected from the drop down. It is
then possible to search under the criteria shown
Slide 11
eircom Confidential November 2009
12
Bitstream Order Tracking - screen 3/5
1. When the order search has been run a
summary screen is presented. Order details can
be expanded here. Details supplied for each
notification can be shown here.
Slide 12
eircom Confidential November 2009
13
Bitstream Order Tracking - screen 4/5
1. On this order you can see that
there was a Completion Notification
received. 2. By clicking on the
Details you can view the Completion
Notification details.
Slide 13
eircom Confidential November 2009
14
Bitstream Order Tracking - screen 5/5
1. See Notification details returned
by eircom. This will list if the customer
currently has Broadband Service.
This also returns the prequal results.
2. By clicking the Transfer Pre Order
bitsteam it will rise this order
alternatively click back to return to the
main screen
Slide 14
eircom Confidential November 2009
15
QB - Prequal Bitstream - screen 1/5
1. Order type QB - Prequal Bitstream
is highlighted by cursor. Clicking on
the order type will bring the user to
the next screen.
1
Slide 15
eircom Confidential November 2009
16
QB - Prequal Bitstream - screen 2/5
1. Enter Telephone Number to be
pre-qual. 2. Click Add Existing CLI if you
need to prequal a second line. 3. Enter
Reference number and click Submit.
1
2
3
Slide 16
eircom Confidential November 2009
17
QB - Prequal Bitstream - screen 3/5
1. This is an online check and the results
are normally returned within 30 seconds. This
screen is shown while the online check is being
completed.
Slide 17
eircom Confidential November 2009
18
QB - Prequal Bitstream - screen 4/5
1. If there is a delay you may get a message
to Continue Waiting or Quit. If you quit you can
view the result later in order tracking and
continue with another order.
Slide 18
eircom Confidential November 2009
19
QB - Prequal Bitstream - screen 5/5
1. The results are shown here. The status of
green indicates that it is possible to order
broadband. A red status would indicate that this
line is not suitable for broadband. The line
speed result code is also shown under the green
status. This will be needed to generate a
customer product list, when submitting broadband
orders. 2. A list of products available is
then shown on the right hand side of the screen.
3. In this case, where the line currently
doesnt have a broadband service, it is possible
to Provide Bitstream directly from this screen
by clicking PB -Provide Bitstream

Slide 19
eircom Confidential November 2009
20
PB - Provide Bitstream from the Prequal Order -
screen 1/2
1. Enter the customer Account number 2.
The existing CLI has been carried from the PQ
- Prequal Order. 3. The appointment is the
time the customer is jumpered to the DSL
platform in the exchange. Since there is
no downtime earliest is normally
selected. Where a specific date is required
this can be entered by selecting
specific from the drop down and entering
a required date. You can Click Requested
Date and Requested Slot is either
Morning or Afternoon.
1
2
3
Slide 20
eircom Confidential November 2009
21
PB - Provide Bitstream from the Prequal Order -
screen 2/2
1. The Product will only list the products
from the Prequal Order - select
required product 2. Contact Details First
Name, Last Name and contact
telephone number need to be supplied. 3.
Enter Reference number or alternatively
if this is left blank the UG will
assign a number and click Submit.
1
2
3
Slide 21
eircom Confidential November 2009
22
Provide Bitstream Order - screen 1/9
1. Order type PB - Provide Bitstream is
highlighted by cursor. Clicking on the order type
will bring the user to the next screen.
1
Slide 22
eircom Confidential November 2009
23
Provide Bitstream Order - screen 2/9
1. The relevant customers account is
entered. 2. The telephone no should be
entered that the broadband service is being
provisioned on. From the drop down the
line type should be determined - PSTN /
BRA. Where the line type is BRA any
DDI or MSN associated with this number
should be entered (fields to allow
this will appear when BRA selected. For
such orders a data request may be
required to find the MSN. 3. The appointment
is the time the customer is
jumpered to the DSL platform in the
exchange. Since there is no downtime
earliest is normally selected. Where a
specific date is required this can
be entered by selecting specific from
the drop down and entering a
required date. 4. The get product list
button should be pressed.
1
2
3
4
eircom Confidential November 2009
Slide 23
24
Provide Bitstream Order - screen 3/9
1. The line speed result code
should be entered here and generate list
pressed. Only products available
from this code will appear on the
list. If the code is not available, this
field can be left blank and a full list
of products will be generated. This
will not generate a new line check.
1
Slide 24
eircom Confidential November 2009
25
Provide Bitstream Order - screen 4/9
1. A full list of products is then available
in this drop down menu. Only products available
from the line speed result code will appear on
the list. If the code was not available, a full
list of products will be generated. 2. Contact
details should be entered. First name and Last
name are mandatory along with one contact
number. 3. When complete the submit button can
then be pressed.
1
2
3
Slide 25
eircom Confidential November 2009
26
Provide Bitstream Order - screen 5/9
1. When an ISDN line or Hi-Speed Line is being
entered a MSN number also needs to be entered in
the range start. Add DDI block can
be used to add the MSN and additional ranges as
required.
1
Slide 26
eircom Confidential November 2009
27
Provide Bitstream Order - screen 6/9
1. The DDI type selected should be multiple
subscriber number. Where a DDI range is being
entered the range start and end should be entered
in the field shown and the appropriate menu
option selected from the DDI type - shown on the
next screen. 2. To add DDI block enter
the first number of the DDI block in Range
Start and the End Number in the Range End. The
last digit of the Start number should end with
0 and the last digit of the end number should
be a 9 You can add multiple blocks of number
ranges. 3. If additional numbers need to be
added click Add Existing CLI. 4. Enter
Reference number and submit order .
1
2
3
4
Slide 27
eircom Confidential November 2009
28
Provide Bitstream Order - screen 7/9
1. This is an online check and the results
are normally returned within 30 seconds. This
screen is shown while the online check is being
completed.
Slide 28
eircom Confidential November 2009
29
Provide Bitstream Order - screen 8/9
Confirmation Notification
If you submitted the order in error you can click
cancel here
Slide 29
eircom Confidential November 2009
30
Provide Bitstream Order - screen 9/9
Completion Notification
Slide 30
eircom Confidential November 2009
31
UB - Upgrade Bitstream - screen 1/5
1. Order type UB -Upgrade Bitstream is
highlighted by cursor. Clicking on the order type
will bring the user to the next screen.
1
Slide 31
eircom Confidential November 2009
32
UB - Upgrade Bitstream - screen 2/5
1. The telephone no should be entered
that the broadband service is
being upgraded on. 2. Bitstream Service
You can enter the line speed
result code (prequal as known in
industry) can be entered or left
blank to generate a list of
products. Click Generate List and
Select the upgrade Product from
selection.
1
2
Slide 32
eircom Confidential November 2009
33
UB - Upgrade Bitstream - screen 3/5
1. A full list of products is then
available in this drop down menu.
Only products available from the
line speed result code will appear on
the list. If the code was
not available, a full list of products
will be generated.
Slide 33
eircom Confidential November 2009
34
UB - Upgrade Bitstream - screen 4/5
1. This is an online check and the results
are normally returned within 30 seconds. This
screen is shown while the online check is being
completed.
Confirmation Notification
Slide 34
eircom Confidential November 2009
35
UB - Upgrade Bitstream - screen 5/5
Completion Notification
Slide 35
eircom Confidential November 2009
36
CB - Cease Bitstream - screen 1/3
1. Order type CB -Cease Bitstream is
highlighted by cursor. Clicking on the order type
will bring the user to the next screen.
1
Slide 36
eircom Confidential November 2009
37
CB - Cease Bitstream - screen 2/3
1. The Required Date for the Cease may
be entered. 2. The telephone no of the
line being ceased should be entered
here. 3. The cease type should be
selected from the drop down list. A
failed install would be selected
where it hasnt been possible to
deliver a broadband service first 3 -
4 weeks. TOS is selected if the
PSTN line has been TOS. Normal is
usually selected. 4. Enter Reference
number and Click Submit.
1
2
3
4
Slide 37
eircom Confidential November 2009
38
CB - Cease Bitstream - screen 3/3
1. This is an online check and the results
are normally returned within 30 seconds. This
screen is shown while the online check is being
completed.
Confirmation Notification
Slide 38
eircom Confidential November 2009
39
Transfer Orders for Bitstream

• Where the customer already has broadband service
  from another provider a transfer order must
• be submitted as opposed to a provide order. A
  transfer pre-order must first be submitted. The
  
• order sequence is described below
• OAO submits a Transfer Pre Order
• Losing operator receives notification of
  Pre-order and can submit a block within 5 days.
  
• If a block is applied OAO will be aware of this,
  as the status of the pre-order will change on the
  web portal
• If no block is entered by the losing operator
  within 5 days then the status of the order will
  move to transfer Allowed and a Transfer
  Bitstream order can be placed.
• If block is entered and removed (up to day 11)
  then the status of the order will move to
  transfer Allowed and a transfer order can be
  placed by the Gaining OAO. The order must be
  placed 5 days after the block order being
  removed, otherwise the order would expire and the
  process must begin again.
• If block is received and not removed then
  transfer pre-order expires at day 11 and the
  process commences again. This is unlikely to
  happen.
• Where the losing operator is providing a
  broadband service to the customer over line
  sharing as opposed to bitstream a Transfer Pre
  Order from Line Sharing should be submitted. It
  is unlikely that a customer will know which
  wholesale product they are on so it is
  recommended that a Transfer Pre Order Bitstream
  is first submitted. If the customer is on Line
  Sharing this order will then be rejected and a
  Trasnfer Pre Order from Line Sharing should be
  submitted. The reject reason will be broadband
  service is not currently available on the line.

Slide 39
eircom Confidential November 2009
40
XPB - Transfer Pre-Order Bitstream - screen 1/5
1. Order type Transfer Pre- Order
Bitstream is highlighted by cursor.
Clicking on the order type will bring
the user to the next screen. This
order is submitted when a customer wishes
to transfer their Bitstream from
one operator to another. The gaining
operator needs to submit a XPB order.
1
Slide 40
eircom Confidential November 2009
41
XPB - Transfer Pre-Order Bitstream - screen 2/5
1. Enter existing customer account. 2.
Enter Existing CLI details. 3. Bitstream
Services - DSL Transfer Authorisation
Form Received. In order to submit an order
you need to have received this
authorisation and answer Yes. 4.
Enter Reference Number and Click Submit.
1
2
3
4
Slide 41
eircom Confidential November 2009
42
XPB - Transfer Pre-Order Bitstream - screen 3/5
1. This is an online check and the results
are normally returned within 30 seconds. This
screen is shown while the online check is being
completed.
Confirmation Notification
Slide 42
eircom Confidential November 2009
eircom Confidential November 2009
Slide 42
43
XPB - Transfer Pre-Order Bitstream - screen 4/5
1. When the order search has been run a
summary screen is presented. Order details can
be expanded here by clicking on the Order No you
require. Details supplied for each notification
can be shown here.
Slide 43
eircom Confidential November 2009
44
XPB - Transfer Pre-Order Bitstream - screen 5/5
1. On this order you can see that
there was an Acceptance and
Completion Notification received. 2.
By clicking on the Details Button
you can view the Acceptance and
Completion Notification
details. 3. If you click on Dependent
Orders - XB - Transfer Bitstream
will be generated.
Slide 44
eircom Confidential November 2009
45
XB - Transfer Order Bitstream - screen 1/3
1. Account number and existing Cli is
carried over from the XPB order. 2.
Bitstream Service You can enter the
line speed result code (prequal as
known in industry) can be entered or
left blank to generate a list of
products. Click get Product and
Generate List.
1
1
2
Slide 45
eircom Confidential November 2009
46
XB - Transfer Order Bitstream - screen 2/3
1. Select the bitstream Product from
selection. 2. Enter Reference
Number or alternatively if left blank
the UG will automatically assign a
reference number.
1
2
Slide 46
eircom Confidential November 2009
47
XB - Transfer Order Bitstream - screen 3/3
1. This is an online check and the results
are normally returned within 30 seconds. This
screen is shown while the online check is being
completed.
48
XB - Transfer Bitstream - screen 1/4
1. Order type XB - Transfer Bitstream is
highlighted by cursor. Clicking on
the order type will bring the
user to the next screen. Before
submitting a XB order a valid XPB order
with no block received needs to be
submitted.
1
Slide 48
eircom Confidential November 2009
49
XB - Transfer Bitstream - screen 2/4
1. Enter existing customer account. 2.
Enter Existing CLI details. 3. Bitstream
Service You can enter the line
speed result code can be entered or
left blank to generate a list of
products. Click Generate List and
Select the bitstream Product from
selection.
1
2
3
Slide 49
eircom Confidential November 2009
50
XB - Transfer Bitstream - screen 3/4
1. Enter Product Soc Code. 2. Enter
Reference Number and Click Submit.
Slide 50
eircom Confidential November 2009
51
XB - Transfer Bitstream - screen 4/4
1. This is an online check and the results
are normally returned within 30 seconds. This
screen is shown while the online check is being
completed.
Slide 51
eircom Confidential November 2009
52
Bitstream Order Reports
It is possible to generate a number of
different bitstream reports from the web portal.
These are explained below. The search screen
presented is the same for each (shown on the next
slide). Bitstream Pending Loss Notifications
- loss notifications being sent to OAO, which may
require action (e.g. OAO may need to block a
transfer bitstream pre order from another
operator if there are credit management issues
with the customer) the process to block a
customer in this scenario is shown in the
following screens. Bitstream Loss Notifications
- a report outlining a log of all loss
notifications sent to OAO. Bitstream ID Changes
- Where a Port ID has changed e.g. where a
bitstream customer has been moved to a new port
on the DSL platform, due to e.g. a fault on their
existing port.
Slide 52
eircom Confidential November 2009
53
Block a Pending Loss Notification from another
OAO- 1/8
1. This scenario would arise where a
customer is moving Bitstream to another OAO -
this will generate a pending loss notification
being sent to the Losing OAO.
1
Slide 53
eircom Confidential November 2009
54
Block a Pending Loss Notification from another
OAO - 2/8
1. The Losing operator can run A report to
retrieve all such orders
2. Clicking on the Order ID will bring the
user into the order and allow them to block the
Loss Notification.
Slide 54
eircom Confidential November 2009
55
Block a Pending Loss Notification from another
OAO - 3/8
1. Block the loss notification.
2. A Reference Order ID is carried to the
Transfer Block on Broadband Order. It will then
be possible to use this ID to unblock the
customer. Enter Reference Number and click
Submit.
Slide 55
eircom Confidential November 2009
56
Blocking a Pending Loss Notification from another
OAO - 4/8
Gaining Operator - The XPB Confirmation now
shows this order as blocked.
Slide 56
eircom Confidential November 2009
57
Blocking a Pending Loss Notification from another
OAO - 5/8
The Losing Operator can Unblock a Pending Loss
Notification. If the customer wishes to unblock
the order at a later stage click Dependent Orders
Unblock order. The Reference order ID is
carried from the original order - enter New
Reference Number and click Submit.
Slide 57
eircom Confidential November 2009
58
Blocking a Pending Loss Notification from another
OAO - 6/8
Confirmation Notification
Status now reads Unblocked
Slide 58
eircom Confidential November 2009
59
Blocking a Pending Loss Notification from another
OAO - 7/8
Gaining Operator - the XPB status now
reads Unblocked
Slide 59
eircom Confidential November 2009
60
Blocking a Pending Loss Notification from another
OAO - 8/8
Slide 60
eircom Confidential November 2009
61
Bitstream Faults
Slide 61
eircom Confidential November 2009
62
Bitstream Faults
1. Fixed Fault Menu is shown on the
left. Provides a excel file to download on a
daily basis.
Slide 62
eircom Confidential November 2009
63
Customer Management Fixed Broadband Service -
Physical Demarcation Points

• eircom Fixed Broadband Service termination
  point- is Dual NTU/Splitter at the OAO customer
  premises
• All internal wiring beyond the NTU is the
  customers responsibility
• Any alterations to internal wiring are chargeable
  items

Slide 63
eircom Confidential November 2009
64
FB - Fault on Bitstream - screen 1/3
1. Order type FB - Fault on Bitstream is
highlighted by cursor. Clicking on the order type
will bring the user to the next screen.
1
Slide 64
eircom Confidential November 2009
65
FB - Fault on Bitstream - screen 2/3
1. It is important all details are completed
when the fault is being submitted.
Slide 65
eircom Confidential November 2009
66
FB - Fault on Bitstream - screen 3/3
1
1. Enter additional free text on the
fault. 2. Enter contact Details and
contact telephone number. A fault
reference number is required when the fault has
been logged.
2
Slide 66
eircom Confidential November 2009
67
Bitstream Fault Tracking Screen 1/4
1. It will be possible to track faults
logged by checking the Bitstream Fault Tracking.
1
Slide 67
eircom Confidential November 2009
68
Bitstream Fault Tracking Screen 2/4
1. It will be possible to track the fault
using the fault tracking screen with the
reference number provided when the fault was
logged or by other search facilities listed.
Slide 68
eircom Confidential November 2009
69
Bitstream Fault Tracking Screen 3/4
1. When the order search has been run and
the order selected a summary screen is
presented.
Slide 69
eircom Confidential November 2009
70
Bitstream Fault Tracking Screen 4/4
1. On this order you can see various
notification received. 2. By
clicking on the Details you can view
the Notification details.
Slide 70
eircom Confidential November 2009
71
QBD - Query Bitstream Details 1/4
1. Order type QBD - Query Bitstream Details
is highlighted by cursor. Clicking on the order
type will bring the user to the next screen.
1
Slide 71
eircom Confidential November 2009
72
QBD - Query Bitstream Details 2/4
Enter telephone Number. Reference number and
click Submit.
Slide 72
eircom Confidential November 2009
73
QBD - Query Bitstream Details 3/4
1. This is an online check and the results
are normally returned within 30 seconds. This
screen is shown while the online check is being
completed.
Slide 73
eircom Confidential November 2009
74
QBD - Query Bitstream Details 4/4
1. Results are returned, you can raise a
Change Profile for Bitstream order from this
screen. This lists customers current profile and
the list you can change too.
Slide 74
eircom Confidential November 2009
75
(CPB) Change Profile for Bitstream screen 1/4
1. The Bitstream Service Profile code are
returned from QBD order - Select the profile you
require and submit the order. The product the
customer is currently on is listed with an .
Slide 75
eircom Confidential November 2009
76
(CPB) Change Profile for Bitstream screen 2/4
1. When the order is successfully submitted
you will receive a message with Order Recorded
and the reference number submitted or the number
generated automatically by the GUI.
Slide 76
eircom Confidential November 2009
77
(CPB) Change Profile for Bitstream screen 3/4
1. When the order search has been run and
the order selected a summary screen is
presented. Order details can be expanded here.
Slide 77
eircom Confidential November 2009
78
(CPB) Change Profile for Bitstream screen 4/4
1. On this order you can see various
notification received. 2. By
clicking on the Details you can view
the Notification details.
Slide 78
eircom Confidential November 2009
79
TSB - Test Synchronisation for Bitstream 1/3
1. Order type TSB - Test Synchronisation for
Bitstream is highlighted by cursor. Clicking on
the order type will bring the user to the next
screen.
1
Slide 79
eircom Confidential November 2009
80
TSB - Test Synchronisation for Bitstream 2/3
1. Enter Telephone number Reference number
and Click Submit.
Slide 80
eircom Confidential November 2009
81
TSB - Test Synchronisation for Bitstream 3/3
1. This is an online check and the results
are normally returned within 30 seconds. This
screen is shown while the online check is being
completed.
Slide 81
eircom Confidential November 2009
82
Daily Bitstream Faults
1. Order type Daily Bitstream Faults
highlighted by cursor. Clicking on the order type
will bring the user to the next screen.
Slide 82
eircom Confidential November 2009
83
Daily Bitstream Faults
1. You can search for report on a specific
date. Click Download and Save to an Excel file.
Slide 83
eircom Confidential November 2009
84
END
Slide 84
eircom Confidential November 2009