Listening

1
Listening

• Chapter 3

2
Listening Habits

• Most people only listen at a 50 efficiency rate.
• People usually remember about ¼ of the
  information they hear after two days.
• Poor listening is developed through a lack of
  training.
• Listening skills can be learned and refined.

3
Definitions

• Hearing the physiological process by which
  sound waves are received by the ear.
• Listening the act of interpreting and
  evaluating what is being said.

4
Barriers to Effective Listening

• Giving in to distractions
• Four Types of Distraction
• Auditory what you hear
• Visual what you see
• Physical what you feel
• Mental what you think

5
Barriers to Effective Listening

• Not concentrating
• Listening too hard
• Jumping to conclusions
• Focusing on delivery and personal appearance
  rather than the message

6
How to Improve Listening

• Resist distractions
• Avoid fake listening
• Be willing to expend energy
• Prepare yourself
• Take notes
• Ask questions

7
Responsibilities of A Listener

• Avoid rudeness
• Provide encouragement
• Find value in every speech

8
Types of Listeners

• People-Oriented Listeners
• Action-Oriented Listeners
• Content-Oriented Listeners
• Time-Oriented Listeners

9
Reasons People Listen

• Appreciative Listening
• Empathic Listening
• Comprehensive Listening
• Critical Listening