What should I offer? Who should I retain? When? What

1
(No Transcript)
2
Three Pillars of Decision Management
Profitable Long Term Relationships
What should I offer? Who should I retain? When?
Whats the risk of this customer?
The Best Possible Decision
Decisions Anywhere
EnterpriseAgility
Improved Customer Experience
3
Quality Customer Experiences Require Quality
Decisions
Chordiant enables companies to consider and act
upon both customer and business needs during
every customer interaction.
4
Real-Time Decision ManagementOne Solution
Multiple Objectives
Business Objectives

• How can it help your business?
• Predict customer behavior
• Always perform the Next Best Action
• Puts your multi-channel, enterprise
• company in control
• Why is this important?
• Designed for business users
• Builds customer loyalty while
• increasing efficiency and
• profitability
• Enables agility in the face of
• changing market pressures

Customer Experience
Advice
Self Service
Fraud Detection
Sales Leads
Contact Center
Validation
Cross-Sell
Decision Management
Call Routing
Segmentation
5
Monitoring and Control
Back Panel (showing Actuals and Targets)
consolidated across propositions
Configurable Metrics Panel
Planning Grid showing real-time performance
Axis 2 Customer Segment, Channel, etc
Axis 1 Proposition Hierarchy
Simulation Timeline
6
Why is it different?

• Decision Engine
• Improves the customer experience in all channels
• Business owners can implement sophisticated,
  distributed and profitable Cx strategies
• Provides Next Best Action for inbound and
  outbound sales, service and marketing
• Recommendation Advisor
• Unifies the customer experience across all
  channels, lines of business, processes and issues
• Integrates inbound and outbound customer
  communication
• Enables front-line staff to have natural
  context-sensitive conversations
• Offers real-time guidance and propositions that
  vary and adapt with situations and customer
  details

7
Delivered Benefits

• Increased ARPU by 9 (150m)
• Reduced churn by 3 (100m)
• Cost of save reduced by 500K per month
• Improved customer satisfaction
• Increased response rates to gt75
• ROI within 6-9 months