Job Satisfaction and Stress

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Job Satisfaction and Stress

• MGT 262
• January 29, 2007
• Professor Stéphane Côté

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Agenda

• Announcements
• Job satisfaction
• Managing stress at work (with video example)

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Announcements

• Reminder The web assignment is due this Thursday
  at 9 am (the web site will shut down at that
  time)
• You will receive feedback next week

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Announcements

• Random assignments to groups are posted on the
  course website
• Please start meeting if you havent already
  Proposals are due in 1.5 weeks

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Agenda

• Announcements
• Job satisfaction
• Managing stress at work (with video example)

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Job Satisfaction

• Job Satisfaction workers attitude regarding
  their job.
• It is the degree to which people like
  (satisfaction) or dislike (dissatisfaction) their
  job.
• Can be considered as an overall feeling, or with
  respect to specific dimensions such as pay,
  coworkers, bosses, etc.

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Job Satisfaction

• International survey of job satisfaction.

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Job Satisfaction

• What are some key contributors to job
  satisfaction?
• Fairness
• Distributive fairness Workers receive outcomes
  that they think they deserve.
• Procedural fairness The process used to
  determine outcomes is viewed as reasonable.
• Adequate compensation
• Challenging work
• Satisfying social relationships
• Dispositions

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Job Satisfaction Why should organizations care?
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Job Satisfaction Why should organizations care?

• Additional reasons
• Turnover
• Goodwill
• Managerial implications?

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Agenda

• Announcements
• Job satisfaction
• Managing stress at work (with video example)

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Job Stress

• Why do people experience stress?
• People have important goals stress is a response
  to perceived threats to these goals (p. 424).
• Stress occurs when threats overwhelm personal
  resources.

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Job Stress
Work Stressors Interpersonal Role-Related Tas
k-Control Organizational/ Physical Environment
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Job Stress Mini-Case

• Video example

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Job Stress Mini-Case (from Spring 2006 Midterm)

• Part 1
• Identify three causes that you believe
  contributed significantly to Mr. McCarthys
  stress, and explain why you think these causes
  were the most important. (15 points total 5
  points per cause of stress)

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Job Stress Mini-Case (from Spring 2006 Midterm)

• Part 2
• For each of the causes of stress that you
  identified in Part 1 of the question, propose one
  intervention that would eliminate the cause and,
  in turn, reduce Mr. McCarthys stress. Articulate
  the process by which each intervention would
  reduce or eliminate the cause of stress. (20
  points total, or 6.7 points per intervention).

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Causes of Job Stress Work Stressors (pp.
425-431)

• Interpersonal
• Perhaps the most pervasive form of stress.
• Examples bad bosses, office politics, etc.
• Role-Related
• Role conflictwhen workers face competing
  demands.
• Role ambiguityuncertainty about job duties,
  performance expectations, and other job
  conditions.
• Work overloadas a result of working too many
  hours and/or too intensely during those hours.

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Causes of Job Stress Work Stressors (pp.
425-431)

• Task-Controlresults from lacking control in how
  and when work is done.
• Environment
• Organizationaldue job insecurity, downsizing,
  etc.
• Physicaldue to excessive noise, poor lighting,
  safety hazards, etc.

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Causes of Job StressEmotional Labor

• Effort to regulate emotion exerted to comply with
  rules of the organization (p. 116)
• Video example from Office Space
• Two questions to consider
• Is emotional labor stressful?
• If so, what can you do to reduce the stress?

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Job Stress
Work Stressors Interpersonal Role-Related Tas
k-Control Organizational/ Physical Environment
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Examples of Possible Stress Outcomes
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Managing Stress
Does this work?
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Managing Stress
Does this work?
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Job Stress
Work Stressors Interpersonal Role-Related Tas
k-Control Organizational/ Physical Environment
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Job Stress
Work Stressors Interpersonal Role-Related Tas
k-Control Organizational/ Physical Environment
Antecedent-focused regulation
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Job Stress Managing Stress at the Individual
Level

• Delegation.
• Time management.
• Searching for alternatives.
• Talking it out.
• Asking for help.

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Managing Stress

• Positive emotions predict longevity
• Handwritten autobiographies at 22 years old
• 180 Catholic nuns
• Positive emotions in autobiographies added 10
  years to the nuns lives

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Managing Stress
Most positive emotion words
Least positive emotion words
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Job Stress Managing Stress at the Organization
Level

• Job redesign.
• Example Increase autonomy.
• Work-life initiatives.
• Examples Flexible work times, job sharing,
  telecommuting, and personal leave programs.

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Job Stress
Response-focused regulation
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Managing Stress
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Managing Stress

• Study of teachers (Totterdell and Parkinson,
  1999)

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Agenda

• Announcements
• Job satisfaction
• Managing stress at work (with video example)

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Week 5 PreviewPersonality and Abilities

• How much do personality and abilities matter in
  job performance and satisfaction?
• You will get personal feedback on the many
  personality traits discussed in the textbook.

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See you next week!
Do not forget the web assignment!