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Chapter 10 The Role of Housekeeping in Hospitality Operations

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Equipment data cards. Technical data. Manufacturer's information. Item's cost. Special instructions ... Management offices. Storage areas. Linen and sewing ... – PowerPoint PPT presentation

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Title: Chapter 10 The Role of Housekeeping in Hospitality Operations


1
Chapter 10The Role of Housekeeping in
Hospitality Operations
  • Managing Front Office Operations
  • Seventh Edition
  • (333TXT or 333CIN)

2
Competencies for The Role of Housekeeping in
Hospitality Operations
  • Describe the role of the housekeeping department
    in communicating room status.
  • Explain the relationship between the housekeeping
    and maintenance departments and identify typical
    cleaning responsibilities of the housekeeping
    department.
  • Explain how executive housekeepers use such tools
    as area inventory lists, frequency schedules,
    performance standards, and productivity standards
    to plan the work of the housekeeping department.

(continued)
3
Competencies for The Role of Housekeeping in
Hospitality Operations
(continued)
  • Distinguish between recycled and non-recycled
    inventories.
  • Summarize the issues involved in a dilemma facing
    many hotels whether to cut back or eliminate
    housekeeping supervisors.

4
Occupancy Report
  • ? Prepared by
  • Front desk
  • ? Indicates
  • Rooms occupied that night
  • Guests expected to check out next day
  • ? Used by
  • Housekeeping to schedule next days
    room cleaning

5
Housekeeping Status Report
  • ? Prepared by
  • Housekeeping
  • ? Indicates
  • Current status of each hotel room
  • ? Used by
  • Front desk to assign rooms to arriving guests

6
Potential GuestroomMaintenance Problems
  • ? Sleep set
  • ? Heating/air conditioning
  • ? TV, radio, phone
  • ? Bedspreads
  • ? Lighting
  • ? Door

(continued)
7
Potential GuestroomMaintenance Problems
(continued)
  • ? Toilet
  • ? Vanity and tub
  • ? Towels
  • ? Bathroom walls and door
  • ? Water temperature
  • ? Ventilation

8
Types of Maintenance
  • ? Routine maintenance
  • ? General upkeep
  • ? Preventive maintenance
  • ? Inspection
  • ? Minor corrections
  • ? Work-order initiation
  • ? Scheduled maintenance

9
Maintenance Recordkeeping
  • ? Equipment data cards
  • Technical data
  • Manufacturers information
  • Items cost
  • Special instructions
  • Warranty information
  • Storage of manuals/drawings
  • ? Equipment history records
  • Logs of inspection/maintenance performed

10
General Housekeeping Responsibilities
  • ? Guestrooms
  • ? Corridors
  • ? Public areas (lobbies, public restrooms)
  • ? Pool and patio areas
  • ? Management offices
  • ? Storage areas
  • ? Linen and sewing rooms
  • ? Laundry room
  • ? Back-of-the-house areas

11
Additional Housekeeping Responsibilities at Some
Properties
  • ? Meeting rooms
  • ? Dining rooms
  • ? Banquet rooms
  • ? Convention exhibit halls
  • ? Hotel-operated shops
  • ? Game rooms
  • ? Exercise rooms

12
Quality/Quantity
  • ? Quality
  • What to do and how to do itperformance
    standards
  • ? Quantity
  • How much and how longproductivity standards

13
Housekeeping Inventories
  • ? Recycled inventories
  • Linens
  • Housekeeping equipment
  • Guest supplies (equipment)
  • Par number
  • ? Non-recycled inventories
  • Cleaning supplies
  • Guest supplies (small items)
  • Purchase order system
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