Distance Counseling Training

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Distance Counseling Training

• Euroguidance Larnaca
• Trainers Mihaela LaRoche
• Winfried Vollmer

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Training

• You play champions league
• Champions try harder

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Enthusiasm
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Engagement
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Skill
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Teamplay
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Customer Orientation
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Targets and Content

• Enable participants to share good practice in
  telephone counseling, through group work and
  presentations.
• Inform about and practice effective telephone
  communication techniques for educational and
  vocational guidance purposes, using role plays
  and positive feedback.
• Assist participants in devising their own
  telephone counseling style and projects, modeled
  by their cultural, organizational, and
  philosophical framework of reference, and
  integrated with the personally relevant training
  input.

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Distance Counseling Training

• Trainers Mihaela LaRoche
• Winfried Vollmer

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Your Activity

• What is the whole purpose of vocational guidance
  counseling?
• Phrase your main target in a short and motivating
  sentence.
• Please work in groups.
• Time 20 minutes

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The needs of the customer
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Homo sapiens

• a defenceless species
• successful in groups
• by extraordenary communication skills

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Life in a group

• needs order
• each individual has tasks
• each individual has a certain role
• groups based on compromise and reliability
• actions often planned, not driven

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members of a group

• have certain gifts and talents
• apply for certain tasks in a group
• apply for certain roles in a group

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Charakters
relation emotional flexible
Expressive
Supporter
f u t u r e
p a s t
Driver
Analyst
process objective fixed
extroverted powerful quick
introverted worrying slowly
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Different Attitudes of Charakters
Where else?
Why so?
Opportunity
peace
Tomorrow
History
How ?
What ?
Solution
Safety
Present
Data
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Convincing the Client
Show further prospects
show relation and empathy
Propose action plan
ask for details deliver facts
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Specific communication
create relevance reduce reservations
enthusiasm creativity
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Perspective Motivation
pragmatic implementation in everyday life
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2
transparency extensive infos
Action Theory
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Motives of a Customer

• profit
• image
• comfort
• security
• health
• empathy
• discovery

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Behaviour caused by motive

• profit high pay
• image famous company
• comfort easy work
• security safe position
• health no emissions
• empathy please others
• discovery do s.th. new

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Your Activity

• What situation do your customer face?
• What are their possible reactions?
• Please work in groups.
• Time 20 minutes

Distance counseling, Larnaca 2008