High Performance Index

1
High Performance Index

• Question
  1999 2000 2002 2004
  GWR Norm
• I am proud to tell people I work for WF
  77 79 80 73
• My manager sets a good example for
  66 71 78 80 64other team
  members concerning the importance of quality
  and improvement
• Where I work, we set clear performance
  71 73 76 70standards for
  product/service quality
• I receive the training I need to perform
  59 63 66 70 63my current job
  effectively

How we rate on issues most related to customer
satisfaction and business performance A
normative database of employee opinions collected
in 2004 by Gantz Wiley Research from a
nationwide survey drawn from the Banking Services
industry.
2
High Performance Index

• Question
  1999 2000 2002 2004 GWR
  Norm
• Where I work, team members are
  59 63 64 64 60encouraged to
  participate in makingdecisions which affect
  their work
• Customer problems get solved quickly 50
  53 54 62 87
• We regularly use customer feedback to
  48 51 55 70improve our work
  processes

How we rate on issues most related to customer
satisfaction and business performance A
normative database of employee opinions collected
in 2004 by Gantz Wiley Research from a
nationwide survey drawn from the Banking Services
industry.
3
Retention Index

• Question
  1999 2000 2002
  2004 GWR Norm
• I like the kind of work I do
  84 89 88 83
• I feel there is a promising future for me
  54 65 67 68 59for me at
  Wells Fargo
• Im not seriously considering leaving
  59 61 65 64 58Wells Fargo
  within the next 12 months
• I am satisfied with the recognition
  47 52 56 58 58I get for the
  work I do
• I rate my pay as very good or good
  39 48

How we rate on the key drivers of team member
retention. A normative database of employee
opinions collected in 2004 by Gantz
Wiley Research from a nationwide survey drawn
from the Banking Services industry.
4
People Management Effectiveness Index

• Question 2000 2002
  2004 GWR Norm
• My manager makes it clear what I am expected to
  do 74 79 80 75
• Overall, how good a job do you feel is being
  done 70 74 75
  64by your manager?
• My manager treats team members fairly
  71 73 74
  76
• My manager gives me useful feedback on
  62 70 73
  63how well Im doing my job
• My manager does a good job at managing the work
  61 69 70 54
• My manager does a good job at people management
  66 69 71 55

How effective team members view their direct
manager. A normative database of employee
opinions collected in 2004 by Gantz
Wiley Research from a nationwide survey drawn
from the Banking Services industry.
5
Most Favorable Results

• Question
  
  Favorable
• I understand how the work I do helps Wells Fargo
  achieve its goals 91
• I like the kind of work I do
  
  88
• Community involvement through volunteerism and
  charitable giving 84
  Is important to Wells Fargo
• Wells Fargo makes it easy for people from diverse
  backgrounds to
  81fit in and be accepted
  
  
• I am proud to tell people I work for Wells Fargo
  
  80
• My manager makes it clear what I am expected to
  do
  80
• I have the tools and equipment I need to do my
  job
  80
• My manager sets a good example for other team
  members concerning 80the
  importance of quality and improvement

6
Strengths Compared to Banking Industry Norms

• Question
  
  WF Banking
  
  2004
  Services Diff
• I would recommend employment at Wells Fargo to a
  friend 78 58 ?20
• Management shows concern for the well-being and
  morale 66 48 ?18of team
  members
• My manager does a good job at managing the work
  70 54 ?16
• My manager sets a good example for other team
  members 80 64 ?16
  concerning the importance of quality and
  improvement
• Senior management gives team members a clear
  picture 72 56 ?16 of
  the direction Wells Fargo is headed
• My manager does a good job at people management
  71 55 ?16

A normative database of employee opinions
collected in 2004 by Gantz Wiley Research from
a nationwide survey drawn from the Banking
Services industry.