Tutoring Online: Developing Program Based Online Learning Support Services

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Tutoring OnlineDeveloping Program Based Online
Learning Support Services

• Mike Tagawa
• Dean, Health/Legal Education,
• Library and Learning Resources, and Technology
  Services
• Kapiolani Community College

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Presentation Overview

• Overview of Tutoring
• Characteristics of Tutoring
• Developing Online Learning Support Systems

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Tutoring Overview The Basic Tutoring Model
Content Management
Delivery andLearning
LearningAssessment
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Tutoring Overview Common Management Strategies

• Instructor Based individual class
• Discipline Based course/discipline level
• Program Based program level

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Tutoring Overview Common Delivery Strategies

• One to One one expert, one student (office
  hours, tutoring)
• One to Many one expert source, many students
  (review sessions, supplemental materials,
  computer assisted instruction)
• Many to One many expert sources, one student
  (informal student networks)

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Tutoring Overview Instructor Based Assessment
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Tutoring Overview Discipline Based Assessment
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Tutoring Overview Program Based Assessment
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Characteristics Management Strategies
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Characteristics Delivery Strategies
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Characteristics Assessment Strategies

• Learning standards defined at course level
• Tracking limited tracking of student learning
• Scope emphasis on instructional requirements
• Expert centered expert controls access and
  content of learning

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Online Learning SupportBroadening Management
Strategies

• Recognition of non-instructional learning
  requirements for program success
• Foundation skills not found in curriculum
• Advising, orientation, administrative functions
• Expansion of student tracking beyond course
  assessment
• Integration of learning requirements

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Online Learning SupportBroadened Management
Strategies Online
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Online Learning SupportBroadening Delivery
Strategies

• Differentiation of labor
• Rich and program structured communications
  environment
• Integration of multiple delivery strategies

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Online Learning SupportBroadened Delivery
Strategies
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Online Learning SupportBroadened/Integrated
Delivery Strategies
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Online Learning SupportBroadening Assessment
Strategies

• Expansion of Student Records course and
  non-course assessment/tracking
• Integration of records
• Blending of institutional and student management
  of learning
• Automation of management

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Online Learning SupportBroadened Assessment
Strategies
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Challenges

• Technology costly and complex
• Organizational transformation of functions,
  overcoming resistance
• Strategy evolutionary or revolutionary

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Resources

• Building Blocks Sample Tutoring Services in
  Education
• Central Texas College (webliography- tutorials)
  http//disted.ctcd.cc.tx.us/tutorials.cfm
• College of Lake County (message board)
  http//webboard.clc.cc.il.us8081/wc
• Colorado Community College (email and vendor
  provided tutoring services) http//ccconline.org/
  studentinfo/tutoring.htm
• Salt Lake Community College (online writing
  center email, chat) http//www.slcc.edu/wc/stu
  dent/index.html
• Michigan Virtual University (chat)
  http//vcampus.mccvlc.org/index.asp?dir'services'
  left'leftTutor.htm'content'Tutor.asp'

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Resources

• Learning Systems Instructional Delivery and
  Learning Management Systems
• Landonline site compares course management
  systemshttp//www.c2t2.ca/landonline/
• http//dir.yahoo.com/Business_and_Economy/Business
  _to_Business/Training_and_Development/Distance_Lea
  rning/Delivery_and_Management_Systems/
• Online Tutoring Services
• http//dir.yahoo.com/Business_and_Economy/Shopping
  _and_Services/Education/Tutoring/

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Contact Information

• Mike TagawaKapiolani Community
  Collegetagawa_at_hawaii.edu808-734-9518