Unified Communications your desk to improve your work

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Unified Communications _at_ your desk to improve
your work

• Peter Burkhalter
• ICA Business Leader Central Europe
• Microsoft Government Day, Moscow - May 23rd, 2008

http//www.innovativecommunicationsalliance.com/
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Enterprise Telephony
E-Mail Instant Messaging
Audio Conference
Overall Costs Down
Unified Experience
Common Management
Video Conference
E-Mail Unified Messaging
Instant Messaging
Enterprise Telephony
Conferencing
Web Conference
Separate Management
Voice Mail
Platform

• Vertically integrated communication silos
• Inefficient communications
• Communications overload
• Parallel infrastructures

• Horizontally integrated common platform
• Standards-based distributed architecture
• Accessibility in the entire network
• One common database

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Innovative Communication Alliance what is it?
People-centric software
Deep heritage in telephony, applications,
and infrastructure
Integrated experiences across devices
Carrier grade expertise
Large developer ecosystem
Rich mobility solutions
Software experienced channels
Telecom experienced Channels and Services
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Joint Vision on UC and customer benefits

• Unified Communications across business processes
• User-centric solutions

• Converged applications and networks
• Consistent user experiences

• Complex IT environment
• Multiple user experiences

Ease of deployment and management
Investment protection
Single point of support
Breadth of portfolio
Single directory and identity
Committed Joint RD
Software-based UC platform
Single, rich user experience
Converged mobility
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Joint Solutions Overview of UC proposition
Soft Phone IM/Presence Voice Conferencing
Deploy
Nortel Soluitions
Nortel Service Offerings
UM
Deploy
Deploy
Directory Consolidation Traffic Optimization

• Solutions supporting all key UC scenarios
• Solutions that protect customer investments
• Services that de-risk deployments of UC

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Nortel, only qualified IP-PBX for OCS 2007 (as of
May 20th008)
http//technet.microsoft.com/en-us/office/bb735838
.aspx
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ICA Product Roadmap 2008
Q1
Q3
2009
Q2
UC Business Communications
UC Security Branch Integration
UC Contact Centre Integration
Mobile UC Integration
OCS based Converged Office Multimedia
Conferencing
Custom Services Eg. Location tracking
SR4134 Multi-Service Branch CS1K/OCS Gateway
Contact Centre 6.5 OCS CS 1000
Inbound/outbound cc Voice, IM, email Expert
Anywhere
Network Access Control NAP-SNA
CoMo and CS 1000 5.5 Mobile Extension
LG Nortel 8500 Series
SP Hosted and Premise Based
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Sample Chamber of Commerce, Steiermark (AU)

• About Steiermark Chamber of Commerce
• Steiermark is one of 9 regional Chambers in the
  Austrian Federal Economic Chamber's system
• Situated in the heart of Austria
• Population of around 1.183 mio
• 543 communes with Graz as main site
• Unemployment rate of 7.3
• Local Authority employs approx 2700 staffin 70
  departments
• Business Challenges
• Optimization communications infrastructure
• Improve use of communication tools (CTI)
• Improve reach ability of employees
• Improve efficiency of employees
• Improve information flow
• Decrease unsuccessful communication attempts
• As chamber of Commerce, need to lead with
  invitation

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Sample Chamber of Commerce, Steiermark (AU)

• Infrastructure overview
• 1 Nortel IPT switch supporting 944 Digital
  and 184 IP ports
• 350 Nortel Converged Desks using Nortel and
  Microsoft Office Communications Server
• 5 Smart attendand work places
• 350 OCS mobil user
• First Microsoft roundtable as Video
  conferencing platform
• Realisation (now)
• Upgrade Nortel CS1000 VoIP platform
• Deployment of IP phones in all regional sites,
  providing
• less administration, configuration and
  maintanance
• access to centralized applications
• Microsoft OCS voice integration with Nortel VoIP
  platform
• Presence information available for all OCS user
  and attendants
• Upgrade Services, OCS integration and OCS
  deployement all delivered by Kapsch BusinessCom

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Business benefits of a converged ICA workplace

• One User Experience
• One Architecture
• All Deployment Options

ICA RD Lab Developed Tested
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UC is just one element of the value proposition
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VoIP and Telephony
Web Video Conferencing
UC Plattform
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Government Services What if you could

• Provide additional security to social workers in
  vulnerable environments by
• Allowing them to securely record entry and exit
  into client meetings
• Viewing the live location/ meeting status of your
  vulnerable worker team

Agility, Speed, and Accuracy
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Government Services Care in the Community
Benefits Improve safety and security of lone
social care workers
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Sample City Council, Bolton (UK)

• Introduction to Bolton Metro
• Situated in the North West of England
• Bolton MBC was formed in 1974
• Population of around 261,000
• unemployment rate of 3.4
• 33 of its population living in one of the 10
  most deprived wards in England
• 11 of the population non-white (2001 Census)
• Local Authority employs approx 14,000 staff
• Public expectations are changing fast
• demand immediate service
• fill in just one form
• have access to information
• make one call only
• be served any time
• receive high quality materials
• Private sector comparisons

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Sample City Council, Bolton (UK)

• The Bolton Change Programme
• Organisational Development
• Staff Development
• Business Planning
• Corporate Support Systems
• Business process re-engineering
• Data sharing across agencies
• Communicating Change
• Improving Access

• The new Bolton ICT IP Its Possible! with UC
  as base platform
• Web Services Enabled IP Applications
• Presence Enabled Information /Applications
  /Access
• Converged One Access Network!
• Seamless Integration
• Collaboration Tools
• Multi-media - Conference/Talking/etc
• Mobility et al

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Erste UC-Kunden von Nortel und Microsoft
UAE University
Worldwide 600 ICA projects since summer 2006
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Best in class UC Portfolio
Microsoft
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Single directory for Unified Communications
Active Directory
Nortel
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Personal and intuitive applications integrated
with business grade telephony
Rich contextual communication within business
applications
Exchange Apps
Contact Center Conferencing
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Business grade telephony integration enables to
easily enrich interactions to include audio,
video data
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UC Desktop
Single Client providing an intuitive and familiar
interface for UC
PBX Features
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UC-Aware Network
Superior QOE, increased reliability, fewer points
of failure and forward compatibility
People centric, feature rich unified
communications running on high performance
application aware networks
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