Title: Information and Communication Technologies in International Trade Plenary Session II: CODI IV Intern
1Information and Communication Technologies in
International TradePlenary Session II CODI IV
International Trade Centre
2Promises made
- Only online companies would survive in the new
economy - All marketplaces would become e-marketplaces
- All transactions would become virtual
- ICT would allow companies to reach new markets
- If you are not online you are nowhere
3E-Commerce Overview
- The value of global e-commerce in 2003 ranged
between 1,408 and 3,878 billion - Growth projections put the global volume of
e-commerce at 12,837 billion by 2006
4Supply Chain Management
- Improve speed and accuracy of order processing
- Slim down inventories
- Improve forecasting
- Better understand and predict customer needs
- Keep in touch with the market
5DELL
- Less customer service staff
- Increase accuracy
- Time-saving (email key enabler)
- Order number
- Tracking code
- Shipping code
Factory
- Every 2 hours
- 90 minutes delivery
- 30 minutes unload and barcode
- Demand-shaping
Supplier Logistics Centres
6- 4 days from order to delivery
- Dell sells between 140,000 to 150,000 computers
everyday - Sara design to shop in 2 weeks
- Raises expectations
-
7Business Process Outsourcing (BPO)
- Giving an internal business process to another
company who can do it better - Any business function that does not require
face-to-face contact - Market is worth up to 600 billion
- Growing 23 per year
- Impacts heavily on developing countries
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9The most active BPO Countries
Source E-Business Strategies
India possess 80 of the BPO market. This figure
will fall to 55 by 2007
Source ITC
10India
- A proven track record and client relationships
- Favourable wage differentials (75 less for
100 more) - A large, high-quality, English-speaking talent
pool - Education system
- 25 of exports in BPO
- Tax breaks, due to expire by 2008
11BPO in Africa
- Data-processing in Ghana
- Call centres in Kenya, Senegal, Morocco
- Most big companies dont consider Africa as a
location - Politic issues
- Cultural issues
12M-Commerce
- The network is there, to stay
- Demand exists
- Links between growth and this technology are made
ITU - The portable Internet, Internet Reports
2004, (p.78)
" In developing countries, the number of mobile
phone users has grown from just 3 million in 1993
to some 608 million a decade later, representing
a compound annual growth rate of 67 per cent."
13Manobi
- Senagelse fisherman
- SMS/Wap
- Weather report
- Market prices
14Conclusions
- Conditions favourable to entrepreneurship
- Private-public partnership
- Leverage existing technologies (radio, SMS) in
new ways - Take advantage of existing networks (Post)
15www.intracen.org/e-trade
- Enetwork_at_intracen.org
- Thank you!
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