eircom Brand Programme Summary February 2006

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Pemac Users Group 12-11-08

Pat OSullivan Head of FM eircom
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Agenda
Facilities Management

• Facilities Management Overview
• Background
• Decision to use Pemac
• Current System
• P.E.A.Ts Asset Knowledge, Productivity and
  Efficiency

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Facilities Management Overview
Facilities Management
1437 Sites and 7,251 Employees 18,000 assets

• Critical Services
• AC Power
• UPS Systems
• Generators
• HVAC
• Intruder Alarms
• CCTV
• Fire Suppression
• Fire Alarms
• Fire Safety Equipment
• Lifts

Approx. 6.00m sq. ft. of space on 400 acres 36
million opex, 10 million capex

• Soft Services
• Cleaning
• Catering
• Landscaping
• Waste Management
• Pest Control
• Hygiene Services
• Postal Services
• Building Fabric Mtce
• Corporate Voice Services

Access Administration 11,538 cards
Facilites Helpdesk 38,000 reports
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Facilities Management
Background
National FM organisation setup in
2003 Previously eight districts with 256 staff
and 400 contractors No formal records of
equipment, 16 different teams and skill sets, no
documented PPM routines or recording of reactive
faults. No service measuring matrixs Did not
include, national switchboard, engineering dept,
access admin, network facilities, ESM(exchange
space management) or any capex investment

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Facilities Management
Decision to use Pemac

• Pemac used as a fault handling system for 145
  buildings in Dublin
• Perceived as a Big Black Hole
• Cost benefit analysis done on Pemac and Remedy.
• Decision to proceed with Pemac made on basis of
• Costs
• Asset management and future proofing
• Ability to develop the system to manage
  assets/services across multiple locations a key
  factor
• Flexibility in supporting major organisation
  restructuring

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Current System
Facilities Management

System web enabled All sites on system All
assets and services asset tagged on system. All
PPMs on system All reactive maintenance logged
and completed on system. Return mail to customer
advising issue complete and resolution. All new
work logged on system for budget
approval Ability to report on completion times,
outstanding PPMs, reactive mtce, worst
performing assets, buildings, staff
contractors TFM contractor Dalkia have full
access to system. They manage all work flows to
their own staff and sub-contractors. Actual hours
recorded against each job and used for full
monthly financial reconciliation of invoices.
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Current System
Facilities Management
Pemac is an essential component of Facilities
Management operations. It continues to drive
operational and financial efficiencies. Tacticall
y it supports the ongoing restructuring of
eircoms FM. 82.5 staff, 10 contractors It was a
key enabler in FMs procurement strategy,
supporting the roll out of our TFM model, which
has delivered 600k opex savings in a financial
year.
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P.E.A.Ts Asset Knowledge, Productivity and
Efficiency
Facilities Management

• Presently, status updates for project tasks and
  routine
• maintenance procedures are not real-time. More
  frequent
• updates promoted by ergonomic system design will
  lead to greater
• visibility of work and more accurate updates to
  customers. This
• will also help identify spare man-hour capacity
  should it exist.
• Making daily management of fault handling and
  execution of
• maintenance routines accessible in real-time
  Technicians will be
• encouraged to follow the process more closely.
• Access to the PEMAC system will be easier
  delivering real time
• results to the required activities. Easier
  return of reports will lead
• to greater process compliance and better customer
  experience in
• fault responses.
• .

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P.E.A.Ts Asset Knowledge, Productivity and
Efficiency
Facilities Management

• Achieving process compliance is critical to
  ensuring that an
• auditable record of all maintenance routines that
  demonstrate
• statutory and HS compliance is available with
  accurate and
• up to date information
• Facilities Supervisors and Technicians will
  access job
• information in a concise, easily readable and
  more intuitive
• way.
• Automatic scheduling of new jobs / tasks to the
  Facilities
• Technician's "work to do report file improving
  work stream
• flow and identifying in-house capabilities
  improving
• productivity levels.
• Facilities Management staff will be able to use
  the handheld
• device for ediary records and submission whilst
  in the field.

10
Facilities Management
Next Steps
The next generation we propose to move to will
be provide Pemac on Blackberry or Pocket PC.
Used in conjunction with a barcode
reader. Bluetooth technology will push barcode
information into the handheld device
All Facilities Technical and Management staff
will be issued with a Handheld. Contractors will
have to provide their staff with them also.
This will enable real time completion and will
also mean staff do not have to return to base or
other convenient locations in order to complete
jobs
Staff will also have real time instant update of
new jobs. Work in an area or specific location
can be checked easily when staff are at remote
sites.