Business Process Reengineering - PowerPoint PPT Presentation

About This Presentation
Title:

Business Process Reengineering

Description:

The Top Ten Ways to Fail at Reengineering (1 of 2) 1. Don't reengineer but say that you are. ... The Top Ten Ways to Fail at Reengineering (2 of 2) 6. Go ... – PowerPoint PPT presentation

Number of Views:103
Avg rating:3.0/5.0
Slides: 22
Provided by: Pras159
Learn more at: https://www.csus.edu
Category:

less

Transcript and Presenter's Notes

Title: Business Process Reengineering


1
Business Process Reengineering
  • Business Process Reengineering (BPR) is the
    means by which an organization achieves radical
    change in performance as measured by cost, cycle
    time, service, and quality, by the application of
    a variety of tools that focus on a set of
    customer-oriented core business processes.

2
Types of Reengineering
  • Type 1 - Process Improvement
  • cost-reduction focus
  • Type 2 - To achieve parity, or best-in-class
    competitive focus
  • Type 3 - Searching core business for breakpoints
    rewriting the rules

3
BPR Process (1 of 2)
  • Frame the project
  • Create the vision, values and goals
  • Redesign the business operation
  • Conduct proof of concept
  • Andrews Stalick, Business Reengineering The
    Survivors Guide

4
BPR Process (2 of 2)
  • Plan the implementation
  • Obtain implementation approval
  • Implement the redesign
  • Transition to a continuous improvement state

5
The Dimensions of Business Process Reengineering
- Andrews Stalick (1 of 3)
  • Physical/Technical Layer
  • Process structure
  • Technical structure
  • Organization structure

6
The Dimensions of Business Process Reengineering
(2 of 3)
  • Infrastructure Layer
  • Reward structure
  • Measurement systems
  • Management methods

7
The Dimensions of Business Process Reengineering
(3 of 3)
  • Value Layer
  • Organizational culture
  • Political power
  • Individual belief systems

8
The Top Ten Ways to Fail at Reengineering (1 of 2)
  • 1. Dont reengineer but say that you are.
  • 2. Dont focus on processes.
  • 3. Spend a lot of time analyzing the current
    situation.
  • 4. Proceed without strong executive leadership.
  • 5. Be timid in redesign.
  • Hammer Champy, The Reengineering Revolution,
    1995

9
The Top Ten Ways to Fail at Reengineering (2 of 2)
  • 6. Go directly from conceptual design to
  • implementation.
  • 7. Reengineer slowly.
  • 8. Place some aspects of the business off-
  • limits.
  • 9. Adopt a conventional implementation style.
  • 10. Ignore the concerns of your people.

10
Benchmarking
  • Benchmarking is the search for the best
    practices that will lead to superior performance
    of an organization.

11
Benchmarking is NOT
  • A cure for all organizational ills
  • A means to justify blatant personnel cuts
  • A one-shot program
  • A process cookbook with no creativity
  • A process to conduct industrial espionage
  • A one-way information flow
  • An improvement tool requiring little cost or
    effort

12
Benchmarking Approaches
  • Performance benchmarking
  • To identify candidates for conducting
    benchmarking studies
  • Process benchmarking
  • To identify the best practices

13
Types of Benchmarking ( 1 of 3)
  • Internal
  • Comparing yourself against a similar process,
    product, or service within your own organization

14
Types of Benchmarking (2 of 3)
  • Competitive
  • Comparing yourself against the toughest external
    competitor or against world-class companies in
    your industry

15
Types of Benchmarking (3 of 3)
  • Generic/Functional
  • Comparing yourself against a world-class company
    that is not even in your industry, but that uses
    a process similar to yours

16
Benchmarking Process ( 1 of 6)
  • 1. Getting Organized
  • Obtain management buy-in
  • Communicate and educate benchmarking concepts
  • Plan the overall benchmarking process
  • Address fear and concerns

17
Benchmarking Process (2 of 6)
  • 2. Preparing to Benchmark
  • Identify process to benchmark
  • Establish benchmark team
  • Understand existing process
  • Determine process metrics

18
Benchmarking Process (3 of 6)
  • 3. Conduct Research
  • Who performs similar processes
  • Who performs the best
  • What information is needed
  • 4. Select the organization to Benchmark
  • Establish a relationship
  • Reach an agreement on the exchange

19
Benchmarking Process (4 of 6)
  • 5. Collect Data and Information
  • Identify sources of data/information
  • Site visits
  • Interviews
  • Third parties
  • Documents
  • Plan and collect data/information

20
Benchmarking Process (5 of 6)
  • 6. Analyze and Adapt the Process
  • Compare the data/information
  • Determine process gaps
  • Establish improvement goals
  • Design the improved process
  • Estimate the improvement

21
Benchmarking Process (6 of 6)
  • 7. Implement the New Process
  • Train the affected staff
  • Implement the process on a trial basis
  • Monitor the results
  • Adjust and adapt
  • Adopt the process
  • Celebrate
Write a Comment
User Comments (0)
About PowerShow.com