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SUSTAINABLE TOURISM IN YOUR BUSINESS

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Title: SUSTAINABLE TOURISM IN YOUR BUSINESS


1
SUSTAINABLE TOURISM IN YOUR BUSINESS
2
SUSTAINABLE TOURISM IN YOUR BUSINESS
  • TODAYS AIMS
  • Learn about sustainable tourism and how it can
    benefit customers, destinations and the company
  • Learn about some specific initiatives around
    excursions and activities, accommodation,
    suppliers and engaging customers
  • Explore how to take these further, improving the
    way our company contributes to sustainable
    tourism
  • Agree what action to take

3
SUSTAINABLE TOURISM
  • THE BUSINESS CASE AND OUR COMPANYS APPROACH
  • Great holidays that help people and the
    environment, so there will be great holidays in
    the future

4
(UN)SUSTAINABLE TOURISMENVIRONMENT
  • Energy, water, resources
  • saving or wasting?
  • renewable or running out?
  • Pollution and litter
  • keeping it clean, reducing hazards
  • Wildlife and wild places
  • exploiting or preserving?
  • Climate change
  • doing our bit

5
(UN)SUSTAINABLE TOURISMCOMMUNITIES
  • Fair labour standards and safe workplaces
  • or discrimination, exploitation and unhappiness
  • Respect and dignity
  • or arrogance and mockery
  • Thriving local economies
  • or poor and marginalised communities

6
(UN)SUSTAINABLE TOURISMOUR BUSINESS
  • Places people want to visit
  • beautiful and unspoilt
  • Communities which welcome our guests
  • not hostile or hassling
  • Holiday experiences that meet customers needs
    and desires
  • authentic, different, in tune with their values
  • Understanding what the future holds
  • in a fast-changing world
  • Cost-effective and efficient
  • with energy and resources, as well as people and
    assets

7
WHY BOTHER? THE BUSINESS CASE FOR SUSTAINABLE
TOURISM
  • Customers
  • Investors
  • Costs
  • Opportunities

8
CUSTOMERS
  • Protecting the product
  • unspoilt destinations (pollution, water scarcity,
    extreme weather)
  • unique character (unsympathetic development,
    imported goods and culture)
  • Experiences and adventure
  • different cultures, foods, ways of life
  • Being welcome

9
CUSTOMERS EMERGING TRENDS

A significant proportion of holidaymakers are
  • Worried about the impact of their holidays (26)
  • Worried about climate change and holidays (23)
  • Seeking more authentic experiences (54)
  • Would choose a hotel with a green award, if
    available (a 9 preference)

10
SUSTAINABLE TOURISMCUSTOMERS AND DESTINATIONS
  • Staying desirable
  • as a place to visit
  • as a place to work
  • as a place to live and raise a family
  • over the long term

11
INVESTORS
  • Liabilities and future-proofing
  • Extreme weather, climate change
  • Rising fuel costs tax, regulations, peak oil
  • Liabilities greenhouse gas emissions
  • Customer aspirations, market shift

12
COSTS CLIMATE CHANGE PUTS TOURISM AT RISK
  • Seaside beach erosion, sea level rise, sea
    surges and storms, reduced fresh water supply.
    Where will the new destinations be?
  • Mountains shorter winter sport seasons, demand
    for higher altitude resorts. Longer summer
    seasons?
  • Stormy weather, droughts, heatwaves cancelled
    holidays, rescues, rebuilding.

13
COSTSWASTING RESOURCES IS A WASTE OF MONEY
  • Energy
  • Water
  • Raw materials and products
  • Taxes and fines

14
COSTS SOCIAL
  • Communities and staff who think they are not
    being treated fairly and with respect wont
    welcome our customers.What might this cost us?

15
OPPORTUNITIES
  • Good management cost savings, future proofing
  • Getting passionate innovation, excellence
  • Building a brand

16
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17
SUPPLY CHAIN BEST PRACTICEACCOMODATION
  • Some practical opportunities
  • A practical auditing and marketing tool

18
WHAT ARE THE OPPORTUNITIES?
  • Getting there and getting around, less CO2
  • Fuel efficiency, public transport, cycling and
    walking - excursions and transfers too
  • Using energy, water and other resources
    efficiently
  • Lighting, heating, natural ventilation, efficient
    fittings, reuse and recycling
  • Treating local people and employees fairly
  • Sourcing locally, fair wages, promoting local
    products
  • Celebrating and protecting natural and cultural
    heritage
  • Forests, beaches, reefs, buildings, sacred
    places, traditions

19
GETTING THERE, AND GETTING AROUND, WITH LOWER
EMISSIONS
  • Fuel efficient aircraft and smarter flying
    techniques
  • Ferry and train
  • Providing and promoting bikes, public transport,
    walking etc.
  • Efficient and alternative fuelled cars and
    transit vehicles
  • Excursions and transfers

20
USING ENERGY AND RESOURCES EFFICIENTLY
HOTEL MAKEOVER PROJECT
  • 195,240 kWh electricity 39 households
  • Electricity savings from the 3 hotels 41
    passenger flights to Florida
  • Electricity savings from the 3 hotels 500
    million photocopies
  • 44,090,000 litres water 800 households
  • Financial savings 74,000

21
OUR DIRECT IMPACTSAT THE OFFICE
  • Turn off, turn down
  • Reduce, reuse, recycle
  • Smart appliances
  • Smart behaviour
  • Walk, cycle, public transport, greener vehicles

22
TREATING PEOPLE FAIRLY
  • Kenya Setting up a new excursion with fair
    payment for villages visited
  • Mexico Creating links for the Maya communities
    to supply and sell jams to hotels

23
CELEBRATING AND PROTECTING CULTURAL AND NATURAL
HERITAGE
  • Turtle awareness training, so holiday-makers know
    which bits of beach to avoid, and hotels
    understand how they can protect nesting beaches
  • Demarcation buoys around coral reefs, to prevent
    accidental damage
  • Excursions to inland villages, visiting
    wine-makers and sampling almond sweets in Cyprus

24
HAPPY ACCIDENT?
  • GOOD PLANNING!

25
WHO BENEFITS?
  • Our customers
  • Our business
  • The people and the places our customers love to
    visit!

26
SUSTAINABLE SUPPLIERS
WHAT IS THE SUSTAINABILITY STORE?
  • Fully interactive supplier-led system to improve
    sustainability performance
  • Self-assessment checklists, defect reporting,
    task management, sustainable solutions
  • Verification system third party auditing
  • Awards scheme gold, silver, bronze
  • Appearing in brochures 2008

27
SPECIFICS
  • Checklists
  • Supplier audits
  • Gradings for more sustainable hotels

28
MORE DETAILS ON THE HOTEL MAKEOVER PROJECT
  • You have the power to make a huge difference by
    taking some simple steps
  • Hotels can save up to 25 on water and energy
    costs
  • You can also use sustainability to appeal to
    your British customers, as its a really hot
    topic in the UK


29
ENVIRONMENTAL ASSESSMENT RESULTS
  • Huge wastage of energy and water identified
  • lack of adequate maintenance
  • incorrect usage of equipment
  • procedural inadequacies
  • lack of awareness/ knowledge

30
ENVIRONMENTAL ASSESSMENT RESULT
SHOWERHEADS
  • IssueDelivering 1618 litres/min (max
    recommended 9.5 litres/min)
  • Remedy Fit flow restrictors/controllers (cost
    1-5 each)

31
IMPLEMENTATION BENEFITS
  • Environmental benefits achieved by implementing
    this recommendation in 80 guest rooms
  • reduce water consumption by 2,440m3/year
  • reduce the volume of wastewater generated by the
    hotel
  • reduce LPG consumption by 7,100kg/year
  • Supplier benefits achieved by implementing this
    recommendation
  • save 9,220/year in water and LPG
  • Implementation cost 400
  • Payback period 2 weeks

32
ENVIRONMENTAL ASSESSMENT RESULT
TOILETS
  • IssueLeaking toilets continually allow water to
    trickle from the refill valve into the cistern
    affecting 10 of toilets
  • RemedyRegular maintenance

33
IMPLEMENTATION BENEFITS
  • Environmental benefits achieved by implementing
    this recommendation
  • reduce water consumption by 1,750m3/year
  • Supplier benefits achieved by implementing this
    recommendation
  • save 2,460 per year in water costs
  • Implementation cost
  • Already incorporated within routine maintenance

34
ENVIRONMENTAL ASSESSMENT RESULT
TOASTERS
  • IssueConveyor belt toasters are used and run
    for four hours every day, continuously, but
    utilised for little more than one hour of that
    time
  • RemedyReplace with pop up toasters

35
IMPLEMENTATION BENEFITS
  • Environmental benefits achieved by implementing
    this recommendation
  • reduce electricity consumption by 8,830kWh/year
  • Supplier benefits achieved by implementing this
    recommendation
  • save 520 per year in electricity costs
  • Implementation cost
  • negligible if routinely replaced

36
ENVIRONMENTAL ASSESSMENT RESULT
SWIMMING POOLS
  • Issues
  • water loss through leakage
  • water loss through inefficiency
  • incorrect water turnover rate
  • too frequent backwashing
  • Remedy
  • Routine maintenance and revision of operational
    parameters

37
IMPLEMENTATION BENEFITS
  • Environmental benefits achieved by implementing
    this recommendation
  • reduce water consumption by 4,320m3/year
  • reduce electricity consumption by 11,240kWh/year
  • Supplier benefits achieved by implementing this
    recommendation
  • save 6,780 per year in water and electricity
    costs
  • Implementation cost
  • negligible if routinely replaced

38
ENVIRONMENTAL ASSESSMENT SUMMARY
Caloura Hotel Resort
  • Environmental Improvements when implemented
    amount to energy savings equivalent to 74,000
    per annum

Louis Imperial Beach Hotel
Paloma Perissia Hotel
39
NOT JUST ENVIRONMENT, PEOPLE TOO
  • Staff
  • Holidays, safety, contracts, pay, training...
  • Community
  • Access to resources and amenities, trading
    opportunities, dignity, respect

40
NOT JUST ENVIRONMENT, PEOPLE TOO
  • Staff
  • Holidays, safety, contracts, pay, training...
  • Community
  • Access to resources and amenities, trading
    opportunities, dignity, respect

41
SUPPLIER AUDITS AND GRADINGS FOR MORE SUSTAINABLE
HOTELS
  • Understand and manage risks and opportunities in
    your supply chain
  • Reward those suppliers who are doing well, with a
    grading
  • Signal to customers that we care

Bronze Award
Sliver Award
Gold Award
42
WHATS IN IT FOR THE SUPPLIERS?
  • Cost savings
  • energy, water, waste
  • Differentiation
  • Quality
  • Long-term sector benefit
  • Staff morale and loyalty

43
SUPPLIERS, WHAT NEXT?
  • What we have done really well so far, in this
    area?
  • Where do we want to be, in a years time?
  • What are the next steps to take, to get us there?

44
IMPROVING EXCURSIONS
  • What can we do to help improve the impact of
    existing excursions and activities?
  • What can we do to help develop new excursions
    which are more sustainable?
  • What can we do to sell more sustainable
    excursions?

45
WHATS BEST PRACTICE?
  • New builds, exclusives, all-inclusives

46
NEW BUILDS
  • The right site?
  • Local people fully involved and consulted
  • Whats there now?
  • Within the limits
  • The right design?
  • Local traditions
  • Efficient
  • The right construction methods?
  • Considerate construction
  • Environmental materials, transport, efficiency
  • The right working conditions?
  • Safe, fair

47
EXCLUSIVES
  • We have more control are we using it?
  • Environmental and social considerations
  • Location and design
  • Use of materials, energy, water
  • How rubbish is minimised, reused, recycled
  • Guest education and guidance
  • Supply chain

48
ALL-INCLUSIVES
  • Making sure were making a contribution
  • All local businesses
  • Our own supply chain
  • Local shopping

49
IMPROVING TRANSPORTOPTIONS
  • Dont travel!
  • Muscle-power
  • Travel together
  • Efficient engines
  • Better fuels
  • Drive smart

50
CLOSING QUESTIONS
  • What have you learnt?
  • What do you now realise about what you can do to
    help bring about sustainable tourism?
  • How do you now feel about your company and
    sustainable tourism?

51
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