letter of complaint

1
letter of complaint
2

• Who are you going to write the letter to?
• What is the purpose of your letter?
• What point are you going to include in your
  letter?
• What kind of language will you use in your
  letter?

3

• Dear Sir or Madam,
• I am writing to express my dissatisfaction with
  the service I have received from your company
  since purchasing a portable CD player from you
  via the Internet.
• Firstly, although I placed my order before 11am,
  the Discman was delivered ten days later and not,
  as you advertise, on the following day.
  Furthermore, I was charged an extra 5 for
  postage and packing, despite the fact that your
  conditions clearly state that this is free on
  orders over 50.
• To make matters worse, when the Discman
  eventually arrived, I discovered that it was
  faulty, as it caused my CDs to jump. I therefore
  returned it to you requesting a refund. According
  to the terms of your money back guarantee, I
  was supposed to receive this money immediately.
  However, I have been waiting for over a month and
  it has still not been repaid.
• As you can imagine, I am rather disappointed
  with the service offered by your company. I trust
  you will now give the matter your immediate
  attention and credit my account with 100.
• Yours faithfully,
• George Dubya
• What is the purpose of each paragraph of the
  letter?

4

• Dear Sir or Madam,
• I (write) _________ to express my
  dissatisfaction with the service I (receive)
  _________ from your company since purchasing a
  portable CD player from you via the Internet.
• Firstly, although I (place) _________ my order
  before 11am, the Discman (deliver) _________ ten
  days later and not, as you advertise, on the
  following day. Furthermore, I (charge) _________
  an extra 5 for postage and packing, despite the
  fact that your conditions clearly (state)
  _________ that this is free on orders over 50.
• To make matters worse, when the Discman
  eventually (arrive) _________, I (discover)
  _________ that it (be) _________ faulty, as it
  (cause) _________ my CDs to jump. I therefore
  (return) _________ it to you requesting a refund.
  According to the terms of your money back
  guarantee, I (suppose) _________ to receive this
  money immediately. However, I (wait) _________
  for over a month and it (still not repay)
  _________.
• As you can imagine, I am rather disappointed
  with the service (offer) _________ by your
  company. I trust you (give) _________ the matter
  your immediate attention and (credit) _________
  my account with 100.
• Yours faithfully,
• George Dubya

5

• Dear Sir or Madam,
• I am writing to express my dissatisfaction with
  the service I have received from your company
  since purchasing a portable CD player from you
  via the Internet.
• ____________, although I placed my order before
  11am, the Discman was delivered ten days later
  and not, as you advertise, on the following day.
  _________, I was charged an extra 5 for postage
  and packing, despite the fact that your
  conditions clearly state that this is free on
  orders over 50.
• ____________ ,when the Discman
  eventually arrived, I discovered that it was
  faulty, as it caused my CDs to jump. I __________
  returned it to you requesting a refund. According
  to the terms of your money back guarantee, I
  was supposed to receive this money
  immediately.___________, I have been waiting for
  over a month and it has still not been repaid.
• ___________ , I am rather disappointed with the
  service offered by your company. I trust you will
  now give the matter your immediate attention and
  credit my account with 100.
• Yours faithfully,
• George Dubya
• As you can imagine
• Furthermore
• Firstly
• However
• Therefore
• to make matters worse