Clueless What Ifs What If You Had

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(No Transcript)
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Clueless What Ifs What If
You Had

• Customers Who Avoided You
• Customers Who Wanted Your Service
• Hidden Leaders
• People Denied an Opportunity
• Engineers Circulating Resumes
• People Who Hid Thoughts/Interests
• People Who Feared Being Authentic

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Clueless Consequences
You Could Lose

• New Ideas
• Employee Energy
• Employee commitment and loyalty
• Good Employees
• Talented Leaders
• Business and Profits

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Some Dimensions of Diversity

• Educational background
• Race
• Languages and accents
• Sexual Orientation
• Class
• Religion
• Physical and Mental Ability
• Gender
• Headquarters vs. Field
• Support vs. Technical or Program

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Objectives
Participants Will Be Able To

• Describe personal blind spots and changes
• Cite organizational blind spots
• Identify project team implications of
  cluelessness
• Speculate on new avenues for expanding customers.

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Definition of Culture

• The behaviors, ideas, attitudes, values,
  beliefs, customs, language, and ceremonies of a
  people or group that are transferred,
  communicated, or passed along.

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God Knows
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Activity
In Pairs

• ? Using the Diversity Dimensions list
• By cultural group,
• Who are your customers?
• Who are not your customers?
• How do you think your organization might be
  perceived by racial, religious, etc. groups? Is
  it more amenable to certain income groups,
  education levels, people with no disabilities?

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Impacts of Cluelessness on Employees

• Hidden Talent
• Promotion and Retention
• Authenticity

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The Cost of Being Inauthentic

• ?
• What is the cost of the inability to be
  authentic? What are some of the bottom line
  impacts on your organization?

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Clues to Cultural Competence

• Clue 4
• Apply Cross-Cultural Patterns
• Clue 5
• Use Group-Level Radar

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Clue 4 Apply Cross-Cultural Patterns

• Two Patterns
• Clueless Majorities
• Insiders and Outsiders

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Clueless Majorities

• Crossing Over

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Applying Clueless Majorities

• Cross Over
• Look at Whos Growing
• Grow and Involve a Diverse Team

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Applying the Insiders and Outsiders Pattern

• Identify Insiders/Outsiders by group
• Track
• (roles, responsibilities, participation,
  rewards)
• Be Alert to Onlys
• Scan your environment

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Clue 5 Use Group-Level Radar

• Sometimes Youre A Group
• Sorting

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Sorting

• Levels of
• Awareness

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Sorting Performance Factors in a Multicultural
Situation

• Individual Level Factors
• She is seen as too emotional for the job.
• Group and Organizational Level Factors
• Male manager evaluating her.
• No other female top guns.
• The restaurants owners are both men.
• Male dress for waiters suspenders, ties, white
  button-down shirts.
• The restaurant positions itself as a saloon
  atmosphere a Cheers with good food.

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Activity How Might My Organization Be
Clueless?What Opportunities Might We Seize?

• Customers
• Blind spots. to new markets/new service?
• Employees
• Withhold Ideas/Opinionsto Open Climate?
• Hidden Talent/Pigeonhole...to New Leaders?
• Culture of conformityto Diverse Views?
• Feeling Limited to Growth Opportunities?
• Other Clueless to Culture Opportunities?