Enterprise Strategy for Portals Managing Government Information March 7 10, 2005 eGovernment Branch

1
Enterprise Strategy for PortalsManaging
Government InformationMarch 7 10,
2005e-Government BranchManagement Board
Secretariat, OntarioMarch 8, 2004
2
e-Government Dimensions
Develop enterprise management systems and
approaches that drive more value from existing
investments, e.g., legacy renewal, back office
re-engineering, horizontal funding, project
management and internal capacity building
Integrated, cross-jurisdictional service delivery
through multiple channels that is
customer-focused, seamless and convenient
Connecting government and citizens through
increased transparency and citizen engagement
opportunities
Multi-jurisdictional collaboration to drive the
economic, social and environmental agenda of
Ontario to be the best place to live, work, learn
and do business
3
Implications Of Seamless e-Government

• A Transformation Of Service Delivery
• Transforming from stove-piped service to a
  horizontal, integrated service delivery supply
  chain (included within the ISD mandate).
• Adaptation of customer care model to enable
  baseline of seamless, 24 x 7 customer care
• Adaptation of change management models to
  accommodate 24 x 7 and the complexity implicit in
  integrated services.
• A Transformation Of The Infrastructure
• The OPS IIT Strategy envisages enterprise-wide
  common services and the reuse enterprise-wide
  common components.
• Need to adapt IIT workflow to accommodate
  corporate and cluster roles and new relationships
  with service providers and program areas.

4
Portals a critical part of the e-Government
Roadmap
5
Business Drivers for Electronic Channels
6
Vision Statement
OPS Enterprise Strategy for Portals

• Clients have seamless, speedy and simple access
  to government information, expertise, products
  and services through portals.
• Ontario is recognized as a world leader in
  providing electronic services. Clients view
  portals as the preferred channel for receiving
  Government of Ontario services and clients'
  satisfaction with them is extremely high.
• A portal is defined as Any electronic access
  point that has as its audience anyone other than
  a local work group

7
Scope
Secondary Access Channel
P o r t a l s
Hardware
Applications
Data
OPS Portal Domain
8
A Global View
Federated Portal Providers
Clients
Back-end Service Providers
Internal OPS
Agent / Supplier
Social Partner
Communities
9
The GO Federation of Portals

• The Strategy envisages a Federation of Portals,
  each one serving the needs of specific client
  segments. Each portal in the federation
• manages content for select client segments
• provides access to its own non-federated
  content
• allows aggregation of other federated content as
  the portal owner deems appropriate
• provides no-wrong-door access to other portals
  as federation peers
• allows federated portals to aggregate its
  federated content.

10
Benefits of Portal Software

• Presents and aggregates content, facilitating
  component reuse
• Customizes and personalizes content by portal
  owner and user
• Allows context to affect content
• Supports multiple devices, e.g., desktop
  computers, PDAs, cell phones
• Provides a platform for the integration of tools,
  e.g., collaboration
• Supports Web Services including portlets
• software advances will soon allow portlets to
  communicate with one another

11
Anonymous User
The Enterprise Strategy for Portals supports the
Anonymous user who has access to all web
resources but cannot take advantage of the
customization features
www.gov.on.ca
login
Headlines
12
Customized Personalized
but enabled users log in pseudo-anonymously and
access the full functionality of portal software,
including customization and personalization.
www.gov.on.ca
login
Headlines
Customization
13
Customization
Once logged in, pseudo-anonymous or known users
can customize their views, bringing in portlets
of interest. This results in a customer of one
experience. It reduces the onus on program areas
to anticipate all client segments and their
unique needs.
Headlines
Search
3rd Page
2nd Page
Ministry News
GO JOBS
logout
Mygov.on.ca
eForms
Directory
Life Event
GIC
Services
Road Conditions
About Ontario
14
MyPage Aggregates Customized Content for
Delivery
15
Think of providing views, not portals
Access
The Views of the Enterprise
Business Owners Design Service Bundles for Portal
Customers, by combining reusable, discrete
services.
Services
16
(No Transcript)
17
Views of Content - Defined within Domains
18
A Framework Guiding Services and Views
19
Key Initiatives

• Foundation Projects
• Framework Architecture and Starter Kit (FASK)
• guidance to business units through to IT
  implementers
• Ontario Metadata Strategy
• optimize use of information to ensure successful
  discovery and interoperability
• Branding and Marketing Strategies
• Government of Ontario Public Super Portal
• Government of Ontario Employee Super Portal
  (MyOPS)
• Key OPS-Wide Common Portal Services
• Search
• Content Management
• Portal Software
• Content Categorization

20
Privacy Framework

• Have implemented a robust and secure
  infrastructure that addresses unauthorized use
  and malicious attacks
• will have separate physical instances for
  external and internal search and portal software
  and associated infrastructure
• designed to be extended by adding separate
  logical and physical instances of portal
  infrastructure and content
• Privacy Impact Assessment (PIA) and Threat Risk
  Assessment (TRA) undertaken for Internet Sites
  containing content requiring no security
• Will work with Enabling Projects to extend the
  architecture (including the PIA/TRAs) and the
  implementation to address content requiring
  higher levels of security, i.e., low, medium,
  high
• Providing a privacy and security framework that
  vets new sites and classes of content
• content owners will have to undertake their own
  PIAs/TRAs prior to having their content hosted on
  the infrastructure
• providing an evaluation framework to assist in
  gap assessment
• providing base PIAs and TRAs that can be used as
  a starting point
• Will integrate the Ontario Identification,
  Authentication, Authorization (IAA) Service when
  ready for use

21
ESP Contact