Organizational Behaviour and Development for Rural Transformation

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Organizational Behaviour and Development for
Rural Transformation

• Surinder Batra
• Centre for Interactive Management India
• batra.cimi_at_gmail.com
• http//www.cimi.in

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Contents of the Presentation

• Why is Rural Transformation important?
• What is voluntary about voluntary organizations?
• Why Organizations are important for Rural
  Transformation?
• Why OB/OD interventions are important?
• Objectives of OD Interventions
• Issues of Effectiveness Organizational
  Individual
• Cooperation, Power Trust
• Issues in Person management
• Conflict Management
• Effectiveness of Communications
• Other OD Techniques
• Action learning Systems Thinking
• Prescription for implementation

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Why is Rural Transformation important?

• This India and That India!
• The present scenario of rural areas is dismal
• 67 citizens live in the villages and contribute
  only 24 of GDP
• Low quality of life
• Gross unemployment underemployment
• Poor wages
• Gender issues
• LET US MAKE VILLAGES A BETTER PLACE TO LIVE

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Average Wages per day (Rs.) for different
education levels(Reference Statement 5.11 of
the NSSO 61st round Report)

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Estimates of Unemployed Persons out of One
Thousand Labour Force (Reference Statements 6.1
of the NSSO 61st round Report)
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Why is Rural Transformation important (contd.)?

• The Task is huge and Unparalleled
• Dedicated efforts happening through initiatives
  of organizations such as CAPART
• Voluntary organizations have a key role to play
  in the rural transformation
• Some modest achievements, but still a lot to go!
• It is a bottom less pit!

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What is voluntary about VOs?

• Noble Mission
• Profit making No but sustenance Yes
• Commercial motive No but revenue generation
  Yes
• Still relevant
• Targets Budgets Financial Controls
• Strategies, Marketing, Operations
• Organization and People
• All the People Management Issues

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Why Organizations are important for Rural
Transformation

• Organized effort is critical as against chaotic,
  individualistic ad hoc initiatives
• While engaged in rural transformation, you are
• Creating new organizations
• Dealing with established organizations
• Facilitating formation of local organizations
• Becoming members of some organization or the
  other
• There is a preponderance of small, fund-scarce
  organizations
• There also co-exist many larger organizations

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Why know about OB and OD interventions?

• Sensitization to organizational behaviour issues
  is important in order to be effective
• You have to assimilate these concepts within you
  in order to gain from their knowledge
• It is important to know your own strengths and
  weaknesses and hone your skills
• It is important to develop the quest for
  continual learning

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Organizational Effectiveness
Congruence
Performance
Adaptability
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Objectives of OB/ OD Interventions

• To ensure maximum reach through optimum
  utilization of resources
• To ensure satisfaction of all constituencies
• Individual employees,
• Entrepreneurs
• Experts/ Associates
• Beneficiaries
• Funding Organizations
• Minimize inter-personal conflict

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Parameters of individual effectiveness

• Concept of Symphony Orchestra
• Self-management through
• Knowledge Skill development
• Work planning Time management
• Personal ethics
• The interpersonal dimension
• The managerial dimension

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Cooperation, Power Trust
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Issues in Person Management

• Role clarity
• Getting work done from others
• Getting sustained cooperation
• Getting along well
• Conflict management
• Effectiveness of communication

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Getting work done from others

• Mismatch between actual role and expectations
• Questions that others have in their mind
• What is in it for me?
• What is in it for you?
• What is my reward?
• What is my punishment?
• Attributes I should display
• Confidence
• Power
• Feeling for the others

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Getting sustained cooperation

• Make them feel at ease
• Look for underlying issues in case of a problem
• Deepen their commitment before asking them for
  more

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Conflict Management

• Conflict may arise because people may
• Act irrationally
• Fail to communicate
• Play games
• Take extreme positions consciously

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Why do people behave irrationally at times?

• Because they
• Dont get what they expected
• Feel insecure
• Get frustrated
• Become emotional
• React to situations

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Degrees of Conflict
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How to get out of a conflict situation?

• Know what is your bottom line
• Know what is most important to the other side
• Listen patiently to the other side
• Demonstrate concern for the others views
• Show how your proposal will benefit the other
  side
• Go slow in order to go fast

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Effectiveness of Communication

• Basics Sender, Receiver, Medium, Message
  Feedback
• Straight transactions and cross-transactions
• Overcoming emotional barriers to communication
• Effective listening
• Body language
• Positive strokes

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Other important OD Techniques

• Understanding group dynamics
• Team building
• Leadership
• Motivation
• Systems Thinking
• Action Learning

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Systems Thinking

• A system is a part of a larger super-system and
  at the same time is constituted of many component
  sub-systems
• Whole is more than the sum of the parts
• Go behind and beyond the manifest problem

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Action Learning

• Learning from experience and sharing an
  experience with others
• Reflection on knowledge gained through experience
  and action based on that reflection

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Prescription for implementation

• See what is
• Do what works
• You! Who else?
• Now! When else?

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Thank You