Empowerment and Coaching

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Chapter 19 Empowerment and Coaching
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Objectives

• Describe the characteristics of high-performance
  organizations
• Distinguish between command-and-control and
  involvement-oriented approaches of management
• Define empowerment
• Explain four aspects of empowerment

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Objectives

• Describe how managers can empower employees
• Identify four different types of coaching
• Explain how culture can impact empowerment and
  coaching

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High-Performance Companies

• What characterizes a high-performance company?
• Cost competitiveness
• High quality products and services
• Innovation
• Speed

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Command-and-Control Vs. Involvement-Oriented
Approach
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When Is Command-and-Control Appropriate?
When companies produce simple products or
services in a stable environment
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Empowerment - Defined

• Granting employees the autonomy to
• assume more responsibility within an
• organization and strengthening their sense
• of effectiveness

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Four Aspects of Empowerment

• Meaningtheir work is important
• Competenceconfidence in their ability,
  self-efficacy
• Self-determinationautonomy to decide how to do
  the work
• Impactinfluence in their work unit

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How Organizations Can Foster Empowerment

• Reduce hierarchical and bureaucratic structures
• Increase access to sources of system power
  (information, resources, managerial support)
• Foster organizational culture that values human
  assets
• Establish direction and boundaries on empowerment

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How Managers Empower Employees

• Solicit input on a regular basis
• Ask for help in solving problems
• Let employees make progressively harder decisions
• Remove bureaucratic obstacles
• Ask questions rather than supplying all the
  answers
• Provide workers with info they need
• Give employees freedom to respond to customer
  needs
• Serve as a role model
• Coach employees to mastery

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Managers Still Have To

• Know what is going on
• Set or communicate the direction
• Make decisions subordinates cannot make
• Ensure that employees are on course
• Offer a guiding hand and open doors
• Ensure employees have necessary skills to assume
  greater autonomy and responsibility
• Ensure employees have information needed to make
  decisions
• Assess performance

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High Performance-High Commitment Work Cultures

• Characterized by
• Delegation
• Teamwork across boundaries
• Empowerment
• Integration of people and technology
• Shared sense of purpose

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Coaching - Defined

• Coaching is a conversation that follows a
• predictable process and leads to superior
• performance, commitment to sustained
• improvement and positive relationships

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Five Types of Coaching
Coaching
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Professional Coaching

• Ongoing partnership designed to help clients
  produce fulfilling results in personal and
  professional lives improve performance or
  enhance quality of life
• Trained to listen, observe and customize approach
  to individual needs
• Seek to elicit solutions and strategies from
  clients

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Positive Regard - Defined

• Positive regard is the unconditional
• acceptance and liking for others
• Characteristic of both effective coaches and
• high-performing managers

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When Does Culture Matter?

• Empowerment less likely to increase job
  satisfaction in high power distance cultures but
  empowerment is not impossible in high PD cultures
• Cultural differences play a major role in
  coaching, so mindful communication is crucial
• Coaches are safe sounding board for bosses from
  high PD cultures

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Indirect Communication Strategies for Coaching

• Mediation a third person is used as a
  go-between
• Refraction statements intended for person A are
  made to person B while person A is present
• Metaphors analogies are used to deliver the
  message
• Hints subtle suggestions are made

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