Digital Future Desktop Excellence Project

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Digital FutureDesktop Excellence Project

• Divisional Management Forum
• February 25, 2008

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Desktop Excellence

• Achieving the Digital Future by
• Leading the University to world-class use of
  technology
• Enhancing the University brand
• Providing great IT services supporting research
  and education
• Desktop Excellence provides
• Leading-edge technology and services
• Tailored services to meet unique university needs
• Improved business processes giving time back
• Flexible IT enhancing staff mobility
• Improved compliance and reduced risk exposure

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Desktop Excellence

• The latest Microsoft Operating System will be
  provided to the University along with a range of
  new services.
• University staff will have access to the latest
  software.
• Improved mobility is provided to support the
  mobile nature of University staff.
• Services have been designed to reduce user
  down-time and administration time.
• Greater flexibility is introduced enabling a
  greater choice of desktop hardware.
• Funding support is provided to raise the quality
  of IT hardware and software used across the
  University.
• Standards and support models for Linux and
  Macintosh computers

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Desktop Excellence Benefits

• Divisional Management Forum
• February 25, 2008

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New Desktop

• Leading-edge technology
• Staff provided with the same desktop experience
  online and offline
• Moving between wired and wireless University
  networks is seamless
• Robust data security and mobile data support
• Data and settings follow staff when they share
  computers
• Less IT generated downtime
• Increased choice of productivity devices

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New Software Self Service Portal

• Leading-edge technology and processes
• Easier acquisition of software through electronic
  workflow
• Staff receive the latest applications to support
  the research, teaching and business needs of the
  University
• Software will follow staff when moving between
  computers
• Greater uptime of University software for staff
• More responsive software installation service
• Significantly reduce the Universitys legal
  compliance risk with regards to software
  licensing
• Potential cost savings through software
  rationalisation
• Accurate register of software in use in each
  business area

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New Printing Services

• Leading edge technology and processes
• Greener printing practices
• More feature rich printing
• Improved uptime and reliability of printing
  services for staff
• Greater accessibility to networked printers

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Desktop Excellence Delivery

• Divisional Management Forum
• February 25, 2008

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Desktop Excellence Delivery

• Supported by a communication and marketing
  process that
• Engages each business area
• Involves the individual staff member in
  communication planning and rollout
• Highly targeted communication
• Tailors our communication strategy to your
  business processes
• Provides a flexible training approach

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Quality Assurance Processes

• Supported by a tiered quality approach including
• A user reference group
• A review of our technology by Microsoft
• Pilot to ITS staff
• An initial pilot in the School of Earth and
  Environmental Sciences
• A further pilot to 150 staff

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Key stakeholders

• The key stakeholder are
• Vice Chancellors Committee
• The University community
• Heads of School
• School Managers
• Finance Managers
• Associated Deans (Information Technology)
• University staff
• University students
• Affiliates
• Application vendors
• Hardware suppliers and vendors

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Milestones

• The following high-level milestones and
  timeframes are planned

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Desktop Excellence Summary

• Divisional Management Forum
• February 25, 2008

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Deliverables

• A new Windows desktop environment for staff
• A software self-service portal
• Fully customised printers created and tested in
  the new environment
• Streamlined processes and procedures arising from
  the Project
• Support and configuration strategy for Macintosh
  and Linux computers
• Highly tailored communication program providing a
  template for future rollouts
• Platform and processes to launch a student
  rollout
• Internal support training and handover programme
• Valid record of asset register on hardware and
  software

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Mechanisms for follow up and feedback

• Web www.adelaide.edu.au/desktop-excellence
• Project Manager, Annette Matters
• annette.matters_at_adelaide.edu.au or 8303 8208
• Project email to desktop.excellence_at_adelaide.edu.a
  u
• On-going opportunities for feedback the
  benefits of tailored communication
• Incorporating feedback
• Circular model what we learn will inform the
  next stage of the rollout.

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Questions

• Divisional Management Forum
• February 25, 2008