ONLINE TRANSACTIONS Creating an efficient and effective online payment and information sharing syste

1
ON-LINE TRANSACTIONSCreating an efficient and
effective on-line payment and information sharing
system

• Claudia Foutz
• Executive Director
• Arizona Board of Medical Examiners
• January 11, 2002

2
PREVIEWSteps to on-line transactions

• Who we are
• What were our development strategies?
• Migration to on-line transactions
• Benefits

3
WHO WE ARE Legacy System

• Stand-alone Board regulating over 15,000
  allopathic physicians
• 58.5 Full-time employees, including two network
  administrators and one contracted programmer

4
WHO WE AREVision

• Develop a web-centered working environment
• Continue capacity expansion

5
DEVELOPMENT STRATEGIESAnalyzing the existing
system

• Upgrade infrastructure to support growth
• Redesign poorly documented work-flow processes
• Prepare for web migration

6
DEVELOPMENT STRATEGIESGoals

• Case Management
• Statistical Reporting
• Automated Documents
• Bar Coding
• Document Imaging

7
DEVELOPMENT STRATEGIESBuilding Trust

• Demonstrate competence along the way
• Obtain Legislative buy-in

8
BENEFITSShift to on-line transactions

• Trims the Fat
• Fast 24/7 information
• Efficiency rewarded/Inefficiency exposed
• Frees resources to serve a diverse, non-web
  enabled population
• Ensures consistency in the delivery of
  information

9
CONCLUSIONFinalizing contract negotiations

• On-line licensing and renewals
• Complaint receipt and tracking
• Public information requests
• Batch processing
• Demographic searches and ad hoc queries