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Appologies of Absence
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• UCLan Students Union VT
• A New Academic Year and a New Student Affairs
  Committee!
• A Brief introduction to UCLan Students Union
  and the Membership and Commercial services
  available for the student body
• The Video tape was produced for partner college
  students to highlight what they as partner
  college students, registered on UCLan courses are
  allowed to use here at the Students Union on the
  UCLan campus.

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Minutes of Meeting
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• Matters Arising
• - Are there any issues that need to be discussed
  from the minutes of the previous meeting?
• Any Questions
• Do you have any questions regarding the minutes
  from the previous meeting?
• Presented for your Approval
• - Are you happy to approve the minutes from the
  previous meeting?

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Ian McMillan Director of Student
Affairs University of Central Lancashire
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Laura McFarlane-Shopes Communications and
Internal Affairs Officer Leeds University
Union
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New SAC the SU Video
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Report of the President

• Presented by Gavin Jones Student Union President,
  Chair of the Board of Trustees
• Summary
• The past few years have seen a time of enormous
  change and development for the Union - Last
  years Report
• Continued to improve our services and create a
  thriving Students Union
• Governance Review
• February 2008 over six hundred students voted in
  a referendum to create a new Board of Trustees
  for the Union
• Aim to register as a charitable organisation by
  September 2009
• Currently in the process of recruiting Internal
  Student Trustees
• External posts have been advertised in the
  Guardian and receiving a good response

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• Website and Digital Media
• New Union website launched in August 2008,
  www.uclansu.co.uk
• Fantastic resource to boost Student engagement
• Adopted e-voting system for Student Union
  Elections
• Environment
• Won Silver in the Sound Impact Awards for the
  second year in a row
• Solar Panel Array installation on 53 Degrees
  (Reducing Carbon Emissions
• Continue working in partnership with the
  University to win Gold

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• Membership Services
• Student Employment (Bridge)
• Exceeded last years results by achieving a
  turnover of 150,000
• Growing development of the Graduate Recruitment
  Fair
• Undertaken a large scale agency recruitment
  project in conjunction with the University
• CV clinics for students to assist them to obtain
  employment
• Advice and Information (Advice Centre)
• High levels of Satisfaction with the independent
  service
• Increase in more complex cases
• Accommodated for further full-time post

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• Student Opportunities
• Development of SIDC (Sports Involvement and
  Development Centre
• Developed more opportunities for students to get
  involved
• Sporting Success
• BUCS ranking climbed 11 places to 45th out of
  148 Universities
• National University Champions in Gaelic football
  (Men's Women's)
• Give it a Go
• - Launched in February 2008 offering 1000
  individual opportunities for students to do
  something!
• - Successful programme held over Intro 2008 (2
  weeks, more opportunities)

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• NUS Extra
• - Membership led on the delivery of the NUS Extra
  card
• - Sales continuing to exceed expectations in the
  new Academic year
• Commercial Services
• - Generated sales of 2,713,492 in 07/08, and
  increase of 17!
• Commercial Areas posted a surplus of 70,567
• Union is a not for profit organisation, all
  surpluses generated are reinvested in Union
  services
• Essentials
• Partnership with co-op has improved product
  ranges, prices and Fair-trade
• Sales grown by 25 and continuing to grow

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• Atrium
• Improved our services to students
• Offers a range of healthy options for the
  student body
• Growing external food catering service
• 53 Degrees
• Third largest University live venue
• Capacity grown to 1500 for live concerts
  (Attracting artists of higher calibre
• Solar Panel Array and due for refurbishment for
  September 09
• Source
• Undergone 85,000 refurb
• Ensure developing and meeting students
  expectations

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• Financial Performance
• Income of 3,862,468 over the past 12 months
  generating a surplus of 70,573
• 44,912 of which Commercial, 25,661 from
  Membership and other Central Services
• Positive Returns at the end of the financial
  year for the first time in many years
• Improvements in financial performance prompted
  refurb of source, investment in 53 degrees and in
  Union services
• Continued performance will enable us to make
  further significant investments in services
• We are grateful for the continuing support of
  the University in the form of the Block Grant

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• One Page Plan
• Our Mission
• To make life better for students.
• Our Values
• - We are democratic We believe it is a huge
  strength that the Union is led by students
  elected from our membership. We intend to
  stay this way.
• - We are for students We are a not for profit
  organisation and every penny we make is
  ploughed back into services to students. It
  all goes back to you and it will stay that way.
• We are about change Not for the sake of it but
  because we believe that it is our job to make
  life better for students

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• Section One Union Wide Objectives
• Where we are know
• - Implementing the significant changes to the
  union's governance agreed by a referendum of
  students.
• - Having gone through a period of growth,
  expansion and development into new markets we
  face the challenge of ensuring that commercial
  targets continue to be met or exceeded to ensure
  we can invest in the future success of the
  union.
• - Investing in our online presences to ensure
  that we have effective communication with
  members, customers and friends.
• - Investing in support for student
  representatives to ensure they are motivated,
  supported and effective.
• - Reviewing the Long Term Plan of the union to
  ensure that we continue to meet the needs of
  students
• - Aware of the need to address our services to in
  increasingly diverse student population.

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• Section Two Student Affairs Committee
• What we are about
• Promoting and defending the rights of Members,
  campaigning on issues affecting members,
  promoting involvement in the activities of the
  Union and consulting with Members.
• What we are know
• -In the first year of the operation of the SAC
  and determined to establish the SAC as an
  effective committee that fulfils its role
• - Aware of the need to adopt a new approach to
  campaigning focussed on change for the better

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• Unqualified Opinion
• - Independently Audited and prepared by Howarth
  Clark Whitehill
• True and fair view . . . of the state of the
  unions affairs . . . And income expenditure in
  the year . . .
• Changes in this year
• Invest in membership services
• Representation and Democracy
• Student Media (PSTV)
• Advice Centre
• Website

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Financial Statements and Budget Comparison A
brief assessment of the financial statements of
the academic year 2007-08 with accurate
comparison to the forecasted budget for the new
academic year of 2008-09
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• Not for Profit?
• Small Surplus of 85,715. Equivalent to 2.40 per
  student
• This money is used to develop reserves for a
  rainy day
• Invest in the Union building and SU services
• Highlights
• We continue to grow our sales
• We have funds to invest in services for students
• We are able to repay debts and reduce overdraft
• We improved our surplus and intend to continue
  doing this
• We are SOLVENT!

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• Howath Clark Whitehill
• Experienced in Students Unions Leading
  Charity Accountants

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• Returning Officer 08/09
• - Currently Laura Stone
• NUS Regional Organiser
• Ensures the fair conduct of elections
• Independent of the Union
• Reports to the University

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National Bodies NUS - National Union of
Students NUSSL NUS Services Limited AMSU
Association for Managers in Students
Unions BUCS British Universities and College
Sport Local Chamber of Commerce National
Association of Student Employment
Services Chartered Institute of Personnel and
Development
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Presented by Lee Bradshaw Campaigns Officer
08/09
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• Presented by Sarah Delli-Colli
• Education Officer 08/09
• Purpose of this Presentation
• - Feedback in the past
• - Comments from you, the student body
• - Other issues on feedback
• - Personal experience
• - Students Union Campaign
• - Conclusion

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Aims and Objectives Aims -To increase your
student satisfaction on the quality of feedback
received on your work -To boost UCLan and school
ranking Objectives - To gather lecturer
feedback - To analyse the feedback and pull out
good and bad practice - Compile a comprehensive
report on the findings
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• Percentage of Satisfaction from the NSS
• I am still waiting on 6 or so assignments,
• most of which were completed before Christmas
• What can we tell from these results?
• - There is no trend, we are not severely
  declining, but we are getting no better.

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Open comments from Students - If the feedback
is more than 3 or 4 weeks late the next deadline
should be more flexible. I feel I lost marks due
to this problem - Not too bothered about
feedback given within 15 days, so long as the
feedback is detailed explaining where I went
wrong I dont mind if it takes a bit longer for
important and proper feedback - More detailed
feedback is needed and not just one word
answers - When some assignments are given back
the feedback is very brief and not in that much
detail -My personal experience of feedback..
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Other Issues -Often there is a problem with
consistency in marking -Legibility in writing
has been raised. This will directly affect
dyslexic and international students Poor
feedback has been a direct factor of students
failing re-sit exams Students Union Advice
Centre
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• What is being done to make things better for you?
• University has begun improvements on promptness
  of feedback
• - Students Union will be running a campaign for
  you..
• The Good, the Bad and the Feedback
• - Hand in examples of feedback- your names and
  lecturer names will be anonymous
• - Not to reassess work but to assess feedback
• Aims to pull out good feedback and analyse how
  this can be used University wide
• - Allow to find out areas where feedback is not
  satisfactory and find out why
• Comprehensive report compiled and presented to
  University

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Conclusion - We know this is an issue for you
which needs addressing - Many areas of the
University are exceptional and we hope to uncover
these - Different from many Students Union
campaigns - We need your help to make your
student experience better!!!
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- Thank-you for listening ANY QUESTIONS? Contact
Sarah Delli-Colli sueducation_at_uclan.ac.uk Ext
4855 Room SU104
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Presented by Lee Bradshaw Campaigns Officer
08/09
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