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''' the fundamental rethinking and radical redesign of business processes to achieve dramatic improv

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'???????????? ??????-????????? - ??? ??????????????? ... ????????? ????????. ??????? ?? ????????. ????? ??????????? 7 495 504 5020. myakotnikova_at_mail.ru ... – PowerPoint PPT presentation

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Title: ''' the fundamental rethinking and radical redesign of business processes to achieve dramatic improv


1
????? ????? ???????????? ??????-????????? ? ???
??? ????????
2
??????????
  • ??????? ???????
  • ?????
  • ??? ?????????
  • ??? ????? ???????
  • ??? ????? ?????

3
??????? ???????
4
???????????
  • "???????????? ??????-????????? - ???
    ??????????????? ?????????????? ? ???????????
    ???????? ??????-????????? ??? ?????????? ??????,
    ???????????? ????????? ? ????????? ? ???????????
    ??????????? ???????????? ????????, ?????, ???
    ?????????, ????????, ??????, ???????? ? ?.?.".
    ?. ?????? ? ??. ?????
  • "... the fundamental rethinking and radical
    redesign of business processes to achieve
    dramatic improvements in critical contemporary
    measures of performance, such as cost, quality,
    service, and speed."

5
??????? ???????
  • 1990 ??? ?????? ?. ??????? ??????????? ????
    ?????, ?? ??????????? ?????????, ? ??
    ??????????????? ??

6
??? ?????????? ? ??????? ? ??? ?????
  • ?????? ? ??????????????? ????????????, ?????????
    ? ???????? ??????? ?? ????????? ????? ?????????
    ??????????? ????????
  • (??? ????????? ????????????? ??????????
    ????????????? ????????? ????????)

7
??? ?????????? ? ??????? ? ??? ?????
  • ? ??????? ??????????? 5 ??? 65 ?? ??? Fortune
    500 ???? ??????? ???? ??????????? ????????????
    ??????-????????? (????? ???).

8
?????
9
????? ??? ?????
  • ??? ????????? ????????? ???????????? ????? ???
    ??? ?????? ?????? ????????????? ????????????
  • ??? ?????? ????????????? ?????? ??????????
    ??????????? ? ?????? ???????????, ? ?????
    ????????? ??????????? ???????????? ????????

10
??? ?????????
11
??? ???????. ?????.
  • ?????????? ???????? ??? ??????
  • ?????????? ?????????? ???????????
  • ?????????? ???? ?????????? ?????????????
  • ??????????? ?? ? ????????????? ??????????
  • ???????????? ??????? ??? ???

12
??? ???????. ?????.
  • ????? ????????????? ????
  • ???????? ??????????? ?????????
  • ???????? ???????? ?????????
  • ????????????? ????????? ???????????? ?????????
  • ??????????? ?????? ????????? ????? ???????????
  • ??????????? ????? ?, ? ? ?

13
??? ???????. ?????.
  • ??????????? ?????? ??????????? ?????????
  • ???????? ????????? HR (??? ?????????????)
  • ??????? ?? ?????????
  • ???????? ?? ?????????

14
??? ???????. ?????.
  • ????????????? ????????? ????????? ?????????
  • ???????? ??????????????? ?????????? ?????????
  • ??????????? ?????? ??????? (?????, ??????????,
    ????????? ? ?.?)
  • ??????????? ?????? ? ???????? ???????????
  • ?? ???? Process Reengineering Life Cycle, Guha
    et.al.1993

15
??? ????? ???????
16
??????????????
  • ? ?? ??? ?????????? ????????? ?? ????? ??????.
    ? ??????? ??? ?????????? ??????????? ?
    ???????????? ?????? ???????????? ?????????.
    ?????? ? ???? ????????? ??? ????????. " ?. ??????
    1996
  • "I wasn't smart enough about that. I was
    reflecting my engineering background and was
    insufficient appreciative of the human dimension.
    I've learned that's critical." "

17
??? ?? ??????? ?????
18
??? ?? ??????? ??????
  • ????????? ????????????? ???????
  • ? ?????
  • ?????????????? ???????? ???????? ??????????? ??
    ??????? ??????
  • ??????????? ?????????, ??????? ????????? ????????
    ??? ?????????

19
  • ??? ???????? ???? ????, ? ?? ????? ????? ????
    ????, ????? ??? ?????? ????, ? ?? ????? ????? ???
    ?????.????????? ????????

20
??????? ?? ????????
????? ???????????7 495 504 5020myakotnikova_at_mai
l.ru
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