TITLE I HIV QUALITY MANAGEMENT PROGRAM New York State Department of Health AIDS Institute

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TITLE I HIV QUALITY MANAGEMENT PROGRAMNew York
State Department of HealthAIDS Institute

• CASE MANAGEMENT
• PERFORMANCE MEASUREMENT
• 2003
• New York County Health Services Review
  Organization
• Harriet Starr
• Vice President, Government Contracts

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CASE MANAGEMENTPERFORMANCE MEASUREMENT2003

• Indicators
• Comprehensive Case Management Assessment within
  30 days of initial client contact
• Initial Service Plan Development
• Within 45 days of initial client contact
• With client participation
• Based on all needs identified
• Includes goals for all

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CASE MANAGEMENTPERFORMANCE MEASUREMENT2003

• Indicators
• Follow-up
• Goals identified in Service Plan are followed-up
  every 120 days until achieved.
• Activities (changed from referrals) identified in
  Service Plan are followed-up every 120 days until
  achieved.
• Coordination of services between case manager and
  other health/social service provider (quarterly)

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CASE MANAGEMENTPERFORMANCE MEASUREMENT2003

• Indicators
• Agency Policies and Procedures
• Progress notes are clear and concise
• Agency has policies/procedures to train staff in
  cultural competency / client diversity
• Family-centered case management is provided

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CASE MANAGEMENTPERFORMANCE MEASUREMENT2003

• Reviews

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Comprehensive Case Management Assessment within
30 days of initial client contact
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Initial Service Plan Development
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Follow-upEvery 120 Days Until Achieved
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COMPARISON BETWEEN 2002 AND 2003
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Coordination of services between case manager and
other health/social service provider (quarterly)
by score