Integrating ISO 9001:2000 Quality management systems Requirements and SA 8000 Social Accountability

1
Integrating ISO 90012000 Quality management
systems Requirements and SA 8000 Social
Accountability By Pradip V. Mehta,
P.E.Fellow, American Society for Quality

2
SA 8000 Social Accountability

• Builds on the proven merits of ISO auditing
  techniques, specifying corrective actions,
  encouraging continuous improvement and focusing
  on management system.

3
ISO 90012000 SA 8000

• Both are management systems
• Management system Set of interrelated or
  interacting elements to establish policy and
  objectives and to achieve those objectives
• Both require policies and procedures and
  documentation systems that demonstrate ongoing
  compliance with the requirements

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ISO 90012000 SA 8000

• ISO 90012000
  SA 8000
• Management system
  Management system
• Management responsibility
  Child labor
• Resource management
  Forced labor
• Product realization
  Health safety
• Management analysis improvement
  Compensation
• 
  Working hours
• 
  Discrimination
• 
  Discipline
• 
  Freedom of association
  
  

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ISO 90012000 SA 8000

• ISO 90012000
• End Result Customers
• Focus External
• SA 8000
• End Result Employees (Workers)
• Focus Internal

6
SA 8000 Social Accountability

• Incorporates specific performance standards set
  with minimum requirements
• Auditors are required to consult with and learn
  from interested parties such as NGOs and trade
  unions

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ISO 90012000 SA 8000

• ISO 90012000
  SA 8000
• 4.2 Documentation requirements
  9.12 Records
• 5.1 Management commitment
  9.1 Management commitment
• 5.3 Quality policy
  9.1 Social policy
• 5.4 Planning
  9.5 Planning
  implementation
• 5.5.2 Management representative
  9.3 Management representative
• 
  9.4 Worker
  representative
• 5.6 Management review
  9.2 Management review
• 6.2.2 Competence, awareness, and training
  3.3 Health safety training
• 7.4 Purchasing
  9.6 Control of
  suppliers
• 
  9.7 Record
  of suppliers commitment
• 
  9.8
  Evidence
• 8.4 Analysis of data
  9.9 Investigate,
  address, respond
• 8.5.2 Corrective action
  9.10 Corrective action
  
  
• 
  

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ISO 90012000 SA 8000

• ________ is committed to producing high quality
  products in a manner that demonstrates sound
  business ethics, adherence to local and national
  laws and an absolute regard for human rights.
• ________ requires the same standards from its
  suppliers and will not knowingly enter into
  business relationship with any company that does
  not share these core values.

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ISO 90012000 SA 8000

• ________ is committed to producing quality
  products in a work environment that complies with
  all requirements of SA 8000.

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ISO 90012000 SA 8000

• ISO 90012000
  SA 8000
• 4.2 Documentation requirements
  9.12 Records
• 5.1 Management commitment
  9.1 Management commitment
• 5.3 Quality policy
  9.1 Social policy
• 5.4 Planning
  9.5 Planning
  implementation
• 5.5.2 Management representative
  9.3 Management representative
• 
  9.4 Worker
  representative
• 5.6 Management review
  9.2 Management review
• 6.2.2 Competence, awareness, and training
  3.3 Health safety training
• 7.4 Purchasing
  9.6 Control of
  suppliers
• 
  9.7 Record
  of suppliers commitment
• 
  9.8
  Evidence
• 8.4 Analysis of data
  9.9 Investigate,
  address, respond
• 8.5.2 Corrective action
  9.10 Corrective action
  
  
• 
  

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ISO 90012000 SA 8000

• Otto Versand already combines SA 8000 auditing
  with ISO 9001 and ISO 14001
• Dole is planning to integrate SA 8000 with both
  ISO 9001 and 14001

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ISO 90012000 SA 8000

• Switcher SA Prem Durai Exports
• Vikram Knitwear Factory
• While implementing operational changes to meet
  SA 8000 requirements, production increased 150
  and average rework level fell from 20.4 to 8.3
  and average rejection fell from 10.6 to 4.8.
• Absenteeism dropped from an average of 20
  in 2000 to 9 in 2001 and turn over fell from
  8.5 to 4.7.
• (www.sa-intl.org/Training20and20Prog
  rams/CCAWinnerProfiles.htm)

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ISO 9000 Standards

• ISO 90002000 Quality management systems
  Fundamentals and vocabulary
• ISO 90012000 Quality management systems
  Requirements
• ISO 90042000 Quality management systems
  Guidelines for performance improvement

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SA 8000

• SA 8000 the definitive guide to the new social
  standard by Deborah Leipziger Financial
  Times/Prentice Hall
• ISBN 0 273 65377 6
• Business and Code of Conduct Implementation How
  firms use management systems for social
  performance by Ivanka Mamic, Research Officer,
  Management Corporate Citizenship Program
• International Labor Office, ILO
• ISBN 92-2-113728-7
• pubvente_at_ilo.org

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ISO 90012000 SA 8000

• www.sa-intl.org
• www.iso.ch