EFQM Levels of Excellence

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• EFQM Levels of Excellence

Introduction to LoE
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EFQM Levels of Excellence Overview
EQA
Committed to Excellence
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The main objectives of the Scheme

1. Provide clear milestones on the journey to
   Excellence
2. Maximise the number of organisations applying the
   fundamental concepts principles of the EFQM
   Excellence Model
3. Provide practical products and services that help
   organisations improve
4. Provide consistent, European-wide recognition
   delivered by EFQM its National Partners

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Common features of all Levels
1. Based on feedback
2. Delivered to a common standard
AND
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Common features of all Levels
3. Based on the Model and its principles
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Committed to Excellence
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Characteristics of Organisations applying C2E

• Typically
• Have experience of introducing improvement
  initiatives but likely to be ad-hoc. Now
  interested in taking an organisational wide
  perspective
• Measure performance using mainly internal
  measures with little use of external comparisons
  as the basis for target setting
• Have little experience in the use of the EFQM
  Excellence Model now looking for a low risk way
  of testing appropriateness for the organisation

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The C2E Process - 1

• Stage 1
• Assessment against the 9 criteria of the EFQM
  Excellence Model and, as a result, identification
  of at least 3 relevant improvement actions.
• Stage 2
• After a period of 6-9 months, site visit by
  independent Validator to confirm deployment of
  the improvement actions.

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The C2E Process 2

• Submission document around 12 pages, covering
  the three improvement areas
• Apply at any time
• Full documentation for all applicants
• Applicant guide
• Pack of 10 advice booklets
• CD assessment workbook
• Basic application fee 5000 Euro for EFQM Members,
  6,500 Euro for non-members
• Members Bbest application fee 3000

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Outputs and Benefits from C2E

• Identification of Organisations strengths and
  areas for improvement assessed against the most
  widely used management framework
• Structured process for prioritising, documenting
  and implementing improvement activity
• Feedback from external Validator on the
  implementation of the projects
• Where successful, recognition (logos,
  certificates, database entry and newsletter
  mention)

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Recognised for Excellence
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Characteristics of Organisations applying R4E

• Typically
• Most important results will have been improving
  for at least 3 years will have external
  comparative data to put them into context.
• Major processes will be controlled, regularly
  reviewed be showing demonstrable improvement
  over time
• Will have assessed against the EFQM Excellence
  Model more than once will have scored at least
  350 points.

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The R4E Process - 1

• Pre-structured Submission Document based on 32
  criterion parts
• 3 Cycles during the year for applications
• Full supporting documentation for applicants
• Applicants Guide
• Blank submission Document
• Excellence Model Brochure

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The R4E Process - 2

• Assessment by a trained team of between 2-5
  Assessors
• Assessors will reach consensus as a team on
  strengths, areas for improvement score for the
  organisation and determine issues to be explored
  during site visit
• If the score is confirmed at 400 points after
  site visit, the organisation will be recognised
• Applicants will receive approximately 15 page
  feedback report and a scoring profile at the
  criteria level

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Outputs and Benefits from R4E

• External identification/validation of your
  Organisations strengths, areas for improvement
  score profile by fully trained assessors using a
  proven management framework
• A management development opportunity by the input
  of assessors to the process
• Where successful, recognition (logos,
  certificates, database entry newsletter mention)

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EFQM Levels of Excellence Summary

Based on the full EFQM model

75 page submission in English

Team of 4 - 8 International Assessors

Consensus and Site Visit

Enhanced Feedback
EQA

Recognition at around 550 points

Based on the full EFQM Model

51 page structured submission in the
local language

3 - 5 Assessors

Consensus and Site Visit

Feedback Report at criteria level

Recognition at 400 points

Based on the 9 criteria of the Model

12 page improvement plan
Committed to Excellence

Two stage process, assessment and site
visit

Supported by one Validator

Recognition based on implementation of
an improvement plan