Surviving Team Conflict

1
Surviving Team Conflict

• Enhancing Performance and Satisfaction
• Through
• Effective Conflict Management

2
Team Conflict

• Conflict involves an awareness by team members of
  differences of opinion or perspective,
  incompatible wishes, or irreconcilable desires.
• Functional Conflict vs. Dysfunctional Conflict
• Functional conflict is healthy and necessary for
  effective teams.

3
Types of Team Conflict

• Task conflict
• Conflicting views over the tasks required to
  accomplish the goals of the team.
• Process conflict
• Conflicting approaches to accomplishing team
  tasks in terms of timing, decision-making
  processes, integrating processes, etc.
• Relationship or interpersonal conflict
• Conflict relating to personalities and
  interpersonal styles.
• Task and Process conflict, if resolved
  effectively, can lead to innovation and positive
  change in teams.

4
Sources of Team Conflict

• Personal differences of opinion based on
  interpersonal issues.
• Informational deficiencies stemming from
  communication problems.
• Role conflict due to unclear goals and
  responsibilities.
• Environmental issues relating to uncertainty
  and/or resource scarcity.

5
Conflict Process in Teams
Stage 2 Cognition personalization
Stage 3 Behavior
Stage 4 Outcomes
Stage 1 Antecedent conditions
Increased team performance
Perceived Conflict

• Antecedent conditions
• communication
• structure
• personal variables

Overt Conflict
Decreased team performance

• Conflict-handling
• behaviors
• Confrontation
• Avoidance
• Accommodation
• Compromise
• Collaboration

Felt Conflict
6
Conflict Response Alternatives
(Importance of the relationship)
Collaborating
Confronting
Assertive
Assertiveness
(Importance of Issue)
Compromising
Unassertive
Avoiding
Accommodating
Cooperative
Uncooperative
Cooperativeness
7
Wednesday Negotiation and Teamwork

• BRING 1.00!!!
• Exercise involves negotiating for distribution of
  pool of money.
• Questions you will ask and answer
• What negotiation approach is most effective?
• What teamwork situations require collaboration?
• How as a team can you best negotiate your
  conflicts?