The Challenge Ahead Kevin Hogarth Managing Vice President, Human Resources Capital One Bank Europe p

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The Challenge AheadKevin Hogarth Managing Vice
President, Human ResourcesCapital One Bank
Europe plc
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Capital One our perspective on diversity
Diversity at Capital One is about putting our
differences to work to add value to the business
Capital One defines diversity in the broadest
sense, incorporating all the characteristics
that make us both alike and unique. It is the
mixture of our similarities and differences
that characterises diversity, including
race age education gender physical
ability work experience gender identity sexual
orientation communication style language diversi
ty of thought IQ/EQ style culture religion
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Our Diversity Strategy has five core elements
Proactively seek out the best, most qualified
talent from across the demographic spectrum
Targeted Recruitment
Development Advancement
Ensure all associates have equal access to
development and advancement opportunities
Retention Great Place to Work
Upgrade workplace offerings and provide greater
flexibility to enhance associate engagement and
commitment
Implement a comprehensive communication strategy
to articulate leadership vision, support the five
action areas, and drive behavioural alignment to
diversity plan
Communication Awareness
Accountability Rewards
Ensure all associates take personal
responsibility for organisational diversity
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Best People and Diversity are part of our Values
Open Seek and give feedback Be direct Be
authentic Admit to and learn from mistakes Value
diversity of ideas Be humble Teamwork Work
collaboratively Share information, time and
credit Assume positive intent Have fun Respect
For Each Other Treat every associate with respect
and dignity Elevate others Give back to the
community Respect For Our Customers Offer
unassailable products Communicate with
refreshing clarity Provide efficient and caring
service Deliver on our Brand Promise Integrity Be
honest to yourself and others Demand the highest
ethical behavior Live the Values
Best People Recruit only the very best
people Develop and challenge associates Reward
performance and results Value diversity of
people Strategically Bold Remember the market is
boss Drive breakout innovation Hang out a
shingle Be paradoxically conservative Intellectua
lly Rigorous Make fact-based decisions, with
judgment Take an integrated approach Challenge
the thinking Well-Managed Be disciplined Obsess
for great execution Anticipate and drive
change Communicate too much Be a leader, first by
example Ownership Act like an owner Empower
yourself and others Create long term shareholder
value
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• Challenge No1
• Moving from Business Case to Values, Ethics and
  Culture

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• Challenge No 2
• Redefining work

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• Challenge No 3
• Improving Access to Education and Training

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• Challenge No 4
• Modernising the Benefits System

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• Challenge No 5
• Embracing Customisation

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• Challenge No 6
• Achieving Collaboration

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These are the many challenges ahead for disabled
people if they are to get equal

• Moving from Business Case to Values, Ethics and
  Culture
• Redefining work
• Improving access to Education and Training
• Modernising the Benefits System
• Embracing Customisation
• Achieving Collaboration