6TH ANNUAL SERVICE DELIVERY LEARNING ACADEMY

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6TH ANNUAL SERVICE DELIVERY LEARNING
ACADEMY BUILDING A CULTURE OF CONINTUOUS
IMPROVEMENT AND COMPETENCE 15 August
2007 Professor Nick Binedell
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I USA Canada 300 mil
II EU e.g. Germany France Scandinavia Italy 370
mil
III Japan 100 mil
IV China 1 200 mil
V India 1 000 mil
VI SE Asia e.g. Singapore Taiwan Vietnam 800
mil
VIII BEM e.g. Brazil Indonesia Mexico Egypt
Nigeria 300 mil
IX Middle East (FOC) e.g. UAE Saudi Arabia
Iraq 80 mil
X ROW 2 000mil
VII Russia 140 mil
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I USA Canada 300 mil
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II EU e.g. Germany France Scandinavia Italy 370
mil
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GROWTH IN EU AND ASIA
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III Japan 100 mil
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IV China 1 200 mil
Shanghai
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V India 1 000 mil
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LOGISTICS IN INDIA

• 5000 carriers
• Home to station, train, station to office and
  back
• 300 000 meals per day
• Less than 1 in 10 000 000 errors

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VI SE Asia e.g. Singapore Taiwan Malaysia
Vietnam 800 mil
Singapore
South Korea
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VII Russia 140 mil
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RUSSIA

• The Russo-Japanese War of 1905, ending in
  Russias humiliating defeat.
• The first proletarian revolution of 1905,
  igniting large-scale urban violence.
• World War 1 of 1914 1917, with its millions of
  casualties and massive economic dislocation.
• The civil war of 1918 1921, again consuming
  several million lives and devastating the land
• The Russo-Polish War of 1919 1920, ending in a
  Russian defeat
• The launching of the Gulag in the early 1920s,
  including the decimation of the pre-revolutionary
  elite and its large-scale exodus from Russia.
• The industrialization and collectivization drives
  of the early and mid 1930s, which generated
  massive famines and millions of deaths in Ukraine
  and Kazakhstan.

• The Great Purges and Terror of the mid and late
  1930s, with millions incarcerated in labor camps
  and upward of 1 million shot and several million
  dying from maltreatment.
• World War II of 1941 1945, with its multiple
  millions of military and civilian casualties and
  vast economic devastation.
• The reimposition of Stalinist terror in the lat
  1940s, again involving large-scale arrests and
  frequent executions
• The forty-year-long arms race with the United
  States, lasting from the late 1940s to the lat
  1980s, with its socially impoverishing effects
• The economically exhausting efforts to project
  Soviet power into the Caribbean, Middle East and
  Africa during the 1970s and 1980s.
• The debilitating war in Afghanistan from 1970 to
  1989
• The sudden breakup of the Soviet Union, followed
  by civil disorders, a painful economic crisis,
  and the bloody and humiliating war against
  Chechnya.

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VIII BEM e.g. Brazil Indonesia Mexico Egypt
Nigeria South Africa 500 mil
Jakarta
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IX Middle East (FOC) e.g. UAE (Dubai) Saudi
Arabia Qatar 80 mil
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World Fastest Growing City
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X ROW 2 000m
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150m 2500
600m 600
50m 3500
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