How to create a department change request report from the RMS ticketing system by Jeff Berry Jr'

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How to create a department change request report
from the RMS ticketing systemby Jeff Berry Jr.
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First, under Actions in the RMS RFC- Request
for Change (Search) field, go to View My
Searches, then pick a report- here I pick one of
my weekly report that I created and maintain
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At the bottom in the Search Criteria screen it
populates the search that is stored within RMS
under the title that I picked in the previous
screen. The full search is 'Change Status' !
"Closed" AND 'Appl Owner' LIKE "ANS" AND (
'Scheduled Start Date' gt "06/09/06" AND
'Scheduled Start Date' lt "07/10/06" ) AND NOT
( 'Application' "DTOSS" OR 'Application' LIKE
"AK" OR 'Application' "CONNECTVU-APX" OR
'Application' "LNP-SMS" OR 'Application'
"NRN-SMS" OR 'Application' "GEOLINK" OR
'Application' "MFGPRO" OR 'Application'
"CARS" )
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Here are the resulting records (partial view at
the top- split screen format)
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Then I pick a stored report format (that I
created and stored) and display it
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Here I picked the Hugo 1 month ANS change
report format The fields/column headers display
at the bottom of the screen
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Here I store the data to a file I want it comma
delimited so Excel will handle it correctly (see
next slide)
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I choose comma separated values for the filetype
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When I open the csv file to get it ready for
overlaying the corresponding .xls file, I make
the columns readable (c, d and e) by clicking on
the column, performing format-gtcolumn-gtautofit
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After fixing the unreadable date fields from the
previous slide, I highlight the entire
spreadsheet and do a Format-gtCells-gtAlignment-gtWra
p Text before copying and overlaying the
corresponding .xls file
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This is the .csv file after formatting. Its
still pretty rough, though- wouldnt want to
present this to anyone!
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At this point I go and open up the .xls file and
clear its data (see next slide) to get ready to
overlay it with the .csv file data
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Now that I have cleared the .xls file I go back
to the .csv file and copy all the cells..
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..and paste them into the .xls document. It will
keep the original .xls formatting and the
data will flow in smoothly
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After copying over the .csv data and pasting it
to the .xls file, I can put in auto filtering so
the managers can look at any change for any
application that they want.
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And here is the finished product..