Next Generation Project Delivery PMI OVOC Chapter Luncheon 2005 Kevin Quartermain Director Sympatico

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Next Generation Project DeliveryPMI OVOC Chapter
Luncheon 2005Kevin QuartermainDirector
Sympatico SystemsBell CanadaOctober 26, 2005
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Bell Canada at a Glance

• Incorporated in 1880
• Canadas largest communications company
• 25 million connections
• Provides Residential and Business customers with
• wireline and wireless telecommunications products
• applications and services
• satellite communications and direct-to-home
  television services
• systems integration expertise
• electronic commerce solutions
• Internet access and high-speed data services

500-700 IT and Technology projects managed and
delivered each year 90 on time, on budget
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Where we were

• Multiple project management methodologies
• Multiple project managers
• Inconsistent use of PM practices
• Large-scale projects / large-scale teams
• Average delivery timeframes 9 months
• No clear business ownership
• Projects starting, stopping and starting
• Resource pressures

Not a recipe for success
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Where we are today

• Consistent project management methodology
• One project manager
• Small projects / small teams
• Average delivery timeframes measured in weeks and
  months 30 60 90 120
• Clear business ownership
• Projects start / projects deliver
• Resource pressures relieved
• Funding requirements reduced

A recipe for continued success!
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Why did Bell change?
IP disruptive technology on the horizon A need
to do business differently
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Our Business Goals

• Provide a streamlined approach to delivering
  projects
• cycle time reductions of 50 (t/2)
• cost reductions initially 20 min (c-20) -
  expect 30
• increased quality and agility for our customer
• Become the predominant IS/IT, Process and
  Technology delivery vehicle
• Expand streamlined approach aimed at rapidly
  developing solutions for any critical initiative

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How we started the change
SimplifyIT!
3 year roadmap of breakthrough initiatives
driving simplification and productivity leading
to Canadas 1st SA-CMM 3 certified company

• Processes
• exCITE!
• RAD techniques
• Collaboration
• One business solution process for delivery
• SA-CMM 3 certified
• 1st in Canada
• 13th in World

• People
• People Development Network
• Business Analyst Knowledge Centre
• Project Manager Knowledge Centre
• Leadership Knowledge Centre
• Detailed competency models

• Productivity
• Customer-Centric
• Cost to acquire
• Cost to serve
• Cost to support
• Driving
• Operational efficiency
• Improvements in cost structure
• Business process simplification

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Where we ended up

• Co-location of required project players in
  specially designed centres of excellence
• End User involvement throughout projects
  lifecycle
• Time-boxed deliverables
• Prototyping with documented requirements
• Facility that supports high performance project
  teams
• Iterative development approach
• Quality deliverables meeting requirements
• Attitude to want to get things done faster
• Discipline for effective time management
• Enhanced Teamwork attributes
• Empowered resources to make decisions

Redefining how project resources work together in
an enviable environment to deliver the desired
business goals
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Second Order Benefits

• People impact
• improved ability to retain employees and attract
  new and skilled resources
• change in attitude/ behavior moving faster /
  more agile
• increased employee morale
• Increased customer satisfaction
• quality deliverables meeting customer requirements

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At the end of the day, its about
seeing change as a journey and adapting open,
honest debate with commitment to direction
accountability, courage and loyalty making
technology transparent to the customer mindset,
attitude and passion for the role building
relationships networks
Its about putting the puck in the net not
skating Its all about productivity