Concluding Panel: What Next for Transformational Government

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Concluding Panel What Next for Transformational
Government?

• - Paul Kilner, e-DT, Cabinet Office
•             Is that you?
• - Bill Sproul, Chief Technology Officer, Gandlake
  Technology
•             Who are you? Where do you want to go?
• - Colin Cram, Director, NWCE
•             Service delivery future scenarios?
• - Nigel Bates, Head of Local and Regional
  Government, Microsoft
•             I go to work with my team between 9
  and 5 whats wrong with this statement?

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Is that you15th November 2006
Paul Kilner Head of Business Relationship
Management eGU Cabinet Office
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What is EDT ?

• New EDT on 1 Slide
• Moved to Warrington from Central London
• A new management team and structure
• Secured a Pan-Government 5 year funding package
• Signed a five 47m MSP arrangement with ATOS
  Origin
• Has the number 1 Pan-Government IDM Common
  Infrastructure tool the Government Gateway
• A new commitment to working hand-in-hand with
  Partners in order to develop/exploit and nurture
  the Identity Verification market within and
  around the Public Sector

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What is the Government Gateway and what has it
achieved to date?

• "The Government Gateway is a clear example of IT
  enabling the transformation of Government. This
  also demonstrates how private and public sector
  can work together to provide great public
  services to citizens.
• Ian Watmore
• Permanent Secretary Head of Unit Prime
  Minister's Delivery Unit
• I consider that the Government Gateway is a key
  component of common infrastructure and supports
  the public sector response to the ambitious
  challenge for shared services set out in the
  Transformational Government paper, presented to
  Parliament in November 2005.
• John Suffolk,
• CIO for Government

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What is the Government Gateway and what has it
achieved to date?

• The Gateway provides the UK Governments
  e-services agenda with
• Cross-Government identity management
• Registration and Enrolment
• Authentication and Authorisation
• Delegated rights and roles for citizens,
  businesses, intermediaries and Government
  employees providing a common credential across
  all online services
• Reliable and secure messaging and transaction
  facilities for
• Citizen-to-Government (C2G)
• Intermediary-to-Government (I2G)
• Business-to-Government (B2G)
• Government-to-Government (G2G)

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What is the Government Gateway and what has it
achieved to date?

• Key Milestones
• August 2006 Since the launch of the Government
  Gateway in 2001, it has processed over 9 million
  active service enrolments,  over 13 million
  submissions and over 32 million in payments
• May 2006 The HMRC Self Assessment peak
  processes over 1 million submissions processed
  through the Government Gateway in a single month
• March 2006 Cabinet Office e-Delivery Team, who
  deliver the Government Gateway, commences moves
  from Central London to new location in the North
  West of England
• December 2005 Fenland District Council Payment
  Engine becomes the 100th live service enabled via
  the Government Gateway
• October 2003 Government Gateway Payment Engine
  launched
• July 2001 Government Gateway wins its first
  major awards - Government Computing Innovation
  award and the Digital Britain award for joined-up
  government
• January 2001 Government Gateway launched,
  heralding the start of the Government's online
  secure joined-up service delivery agenda. It
  provided multiple government departments and
  agencies with a common Authentication Engine,
  Registration and Enrolment Engine, Transaction
  Engine and Helpdesk Tools

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What services are on the Government Gateway?

• High volume services enabled via the Gateway
• HMRC - Corporation tax (Online payment of
  Corporation tax)
• Pension Real Time Forecast (Online service)
• New Tax Credits - (Benefits for families with
  children and low paid employees through payments
  through the wage packet)
• Self Assessment (Payment of tax online)
• PAYE - P6/P9 and P35 notifications (Online
  services)
• DWP - Edon (Employers direct online job
  advertising)

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Current Government Gateway Services - Central
Government
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Current Government Gateway Services - Local
Government
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How many people use the Government Gateway?

• Key recent delivery milestones
• Over 9 million active enrolments on the
  Government Gateway
• Over 13 million submissions now processed through
  the Government Gateway
• Over 32 million in payments have passed through
  the Government Gateway Payment Engine. Over
  450,000 settled transactions since October 2003

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How many people use the Government Gateway?

• A month to remember May 2006
• The month of May was the busiest ever for
  Government Gateway. For the first time since it
  was launched, Government Gateway processed over a
  million submissions in a single month, with a
  total of 1.23 million. Just over a million of
  these were for the PAYE. The PAYE peak also led
  to a record number of authentications with 2.74
  million for the month.
• In the busiest hour the number of requests to the
  Government Gateway from departmental portals was
  triple those seen during the busiest hour of the
  January 2006 Self Assessment peak. The average
  number of requests to Government Gateway during
  this hour exceeded 800 per minute.

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Any Questions

• Paul Kilner
• Head of Business Relationship Management
• paul.kilner_at_cabinet-office.x.gsi.gov.uk

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T-Gov 15 Nov 2006 www.gandlake.com tel 01635
524404
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Who are You? Where do you want to go?
T-Gov 15 Nov 2006 www.gandlake.com tel 01635
524404
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CTAX
NNDR
Rents
Benefits
William Sproul
W. Sproul
Mr. W. Sproul
Bill Sproul
Mr. B. Sproul
CRM
??? Sproul
??? Sproul
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LA Website
Central Government ID
T-Gov 15 Nov 2006 www.gandlake.com tel 01635
524404
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Plan and Implement

• Determine an Identity Management Strategy
• Develop Your IM Strategy into an Implementation
  plan
• Normalize Identity within your Authority
• Extend this identity to partnerships
• Extend this identity to central government

T-Gov 15 Nov 2006 www.gandlake.com tel 01635
524404
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• Thank You!
• Bill Sproul
• bill.sproul_at_gandlake.com

T-Gov 15 Nov 2006 www.gandlake.com tel 01635
524404
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Service Delivery Future Scenarios?

• Colin Cram
• Regional Director
• North West Centre of Excellence

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FOUR STAGE PROCUREMENT MATURITY MODEL IS COMMONLY
USED IN THE PRIVATE SECTOR- BUT WE NEED AN EXTRA
STAGE
STAGE 5
STAGE 4

• VALUE
• INNOVATION
• SUSTAINABILITY

STAGE 3
VALUE OPTIMISATION - Procurement strategy tied
to authoritys business strategy
STAGE 2
-
STAGE 1
INTEGRATION - Procurement viewed as key
contributor to business strategy
CONTROL - Procurement has some accountability
for overall cost reduction

• INFORMAL
• Focus on purchase orders
• Detailed reconciliation
• Back Office function

WHERE ARE WE NOW?
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With thanks..

• Colin Cram
• Regional Director
• North West Centre of Excellence
• colin.cram_at_tameside.gov.uk
• Telephone [phone]

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Transformational Government
Nigel Bates Head of Local Government
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PWC Research 78 People are most important
asset 91 Technology makes people do job
better 39 have IT strategy focused on their
people
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Transformation

• Why Go
• Work is Where?
• Home
• Mobile
• Who is team?
• Collaboration and Integration is key
• Multi agency working Telford Wrekin,
  Stafford, LB Newham
• 9-5 When is work?
• When demand for service exists
• Global business use people all over the world
  empowered with Knowledge
• Where do people spend Money
• Where they earn it?
• Where they want to be?

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Conclusion
The challenge for Partnerships is to enable
seamless service delivery using people
differently
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Transformational Government
Nigel Bates Head of Local Government
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Concluding Panel 1510 What Next for
Transformational Government?

• Nigel Bates, Head of Local and Regional
  Government, Microsoft
• Colin Cram, North West Centre of Excellence
• Paul Kilner, Cabinet Office, e-Delivery Team
• Bill Sproul, Chief Technology Officer, Gandlake
  Technology

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t-Gov Autumn EXPO Concludes

• Thank you
• and safe journey
• Slides and programme information available from
  www.localtgov.org.uk
• t-Gov procurement 3rd Annual NePP Conference and
  Exhibition 6th / 7th December, London
• t-Gov Shared Services 30th January, London
• t-Gov National EXPO 18th / 19th April 2007,
  London
• Events www.tgovseries.org.uk