Risk Management for Work Stress at KEK INA

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Risk Management for Work Stress at KEK INA
IDEC SA Piraeus, Greece info_at_idec gr
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KEK INA

• Established in 1995 managers Kostas and Maria
• OWNERSHIP Association of Metal Processing
  Industries and Kostas
• 3 members of staff (2 female, one male) plus
  trainers
• Kostas, Maria and 2 members of organizational
  staff hold university degree, most trainers hold
  University degree
• Training of unemployed and employed in the sector
• Funding by the ESF (Ministry of Labor), company
  levy for training (In Greece there is retention
  of 0.45 of the employees gross salary that goes
  to a special fund for training. Each company can
  use the money it has deposited for this reason
  within the next 2 following years.), ADAPT
  projects

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Stress factors and impact of stress

• Accreditation
• Tight deadlines, competition, uncertainty about
  projects and cash flow
• Demand for high qualified multi-skilled personnel
• Two managers, not well defined who will do what
  and what are the priorities
• One left the company, difficult to find somebody
  to replace him
• Staff tired, with reduced personal time
• The administrator showed signs of depression

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• What were the strengths and weaknesses of
  approaches to company management and work
  approaches?

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• Please recommend other ways of reducing stress
  of the secretary Nitsa.

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• Is there more or less working stress in training
  SMEs than in large training organizations?

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Risk assessment methodology and implementation
(1)

• Risk management risk assessment risk
  reduction
• Stress to be dealt with internally.External help
  if necessary
• Manager-personnel meetings
• Identification of stress alarm symptoms
• Factors due to general business environment or to
  internal parameters
• External help
• Active participation of the personnel in risk
  assessment report

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Risk assessment methodology and implementation
(2)

• Issues of concern as reported by the majority of
  staff
• -very tight deadlines.high competition for
  customers and trainees, uncertain cash flow,
  heavy administration, demand for high
  qualifications, difficulty to concentrate to work
  due to high traffic of trainees and trainers
• - long hours of work, orders coming from two
  persons, confusion due to teamworking

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Risk assessment please identify sources of
stress connected with internal and external
working environment at selected group of
employees/individual employee.
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What would you propose to reduce stress?
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What is the aim of a risk assessment survey?
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Prevention and intervention techniques (1)

• 2 meetings to decide the Stress Prevention Action
  Plan
• Identification of steps to be taken
• by owners (strategic, immediate steps)
• by the employees and managers personally
  (personal development and changes)

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Prevention and intervention techniques (2)

• Goal of the meetings to handle crisis
  management
• 6 key decisions
• internal deadlines before the official ones
• internal training of the staff in order to be
  upgraded
• hire of additional offices
• administration, the responsibility of one person
• distribution of projects
• distribution of responsibilities between the 2
  managers
• Nitsa named manager of the training Centre
• Increase of share capital
• Continuous feedback and yearly decisions for
  improvement

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Which measures can you identify as strategic
ones?
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What is definition of work description for
each work position helpful for?
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Evaluation of risk management process and
intervention (1)

• Feedback from employees
• Decrease of absence and staff complaints
• Increase of productivity and job satisfaction
• Feedback from managers
• Better control and management, more personal time
  and less fatigue

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Evaluation of risk management process and
intervention (2)

• Self-evaluation and personal development plan
  twice a year
• objective bonus system
• Positive results in health
• Assessment of the risk management system on a
  yearly basis

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• How would you evaluate the risk management
  system applied?

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What is the advantage of employee rewarding
system based on company efficiency and
development of employees for company management
and the employees?
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What are the advantages and disadvantages of
cooperation of a training company with external
expert in company management?