A European Taxonomy on FM

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A European Taxonomy on FM backbone to exchange
facts, information, knowledge and insights ing.
Rinus Vader MFM CFM Executive Director Business
Development NPCChairman of the Board NFC Index
Cooperation, Amsterdam, 16-17 June 2009
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Domain Whats it all about?
Added value
End user effectiveness
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Fulfilment FM
Requirements Organisation
Input Specific supply of resources
Throughput Facility processes
Output Facilityproducts
Outcome Impact
Interdependence
efficiency
productivity
effectiveness
fulfilment
The nature of FM is to support the primary
activities, therefore alignment is important of
FM activities and facilities into processes that
deliver products, which are essential and or add
value to the client organisation.
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Knowledge Community FM
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Knowledge sharing

• Tacit (implicit) knowledge
• peoples experience, skills and know-how are our
  vision on your project
• Explicit knowledge
• accessible information
• Standardizing
• state explicitly
• one language
• one set of terms for all parties

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Relevance of a Standard

• Indication of a branche FM / CRE / ICT
• Shared mental model for the industry
  professionals
• Classification and definition terms of facilities
• Defnining cost structure facility management
• No doubles, no gaps
• Giving insight to cost components facility
  products
• Comparance pan-European facility products
• Opening to compare new approaches of market
  stimulating innovation of new clustered products

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User oriented

• Facility managers and CRE-ers first users
• as advisor primary processby allocation
  facilities
• as responsable for facilities
• as head of facility organisation
• as purchaser facility components
• Bookkeepers and controllers
• easy to applicate
• Clients
• communicative, recognizable, identifiable

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Taxonomy of FM

• EN 15221-4
• This standard defines generic structures and
  methods for the classificationof standardised
  facility products which will allow consistent
  cost allocationand improve the abilityto
  combine, analyse and present information.
• a backbone
• to exchange facts, information,knowledge and
  insights

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Backbone to exchange

• Taxonomy
• A way, a method or the science of classification.
  
• Structure
• The relationship between classes (groups,
  categories) and how they are linked together.
• Hierarchy
• The structure of levelsin which each level
  includes its lower levels.
• Product map
• The structure of the classified facility products
  in FM.

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Facility

• A tangible asset to provideservices, assets,
  tools and consumables
• to make work easier and or to support the
  primary activities
• from a whole production site of an
  organizationto a simple sheet of paper
• which needs to be purchased, stored, supplied,
  bound, archived and recycled.
• Providing a facility like a building or a sheet
  of paper (facilitating) is always associated with
  activities and the provision of services.

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Product

• The result of a process.
• (according to ISO 9000 - Quality management
  systems)
• Facility product
• A result of a processand the twinned activities
  and facilities.
• A single or a package of material or immaterial
  provisions, supplies, software, hardware or
  serviceswhich support the primary activitiesof
  the organisation and its properties.
• Classified facility product
• A set of defined and hierarchically
  structuredfacility products.

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Relationship facility products
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Product map as a structure
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Space and infrastructure
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People and Organisation (1)
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People and Organisation (2)
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Example Landscaping Gardening

• Classified product no.1230
• General description The beautification of
  outdoor terrain which is mainly engaged in
  exterior works and gardening.
• Costs included Design, planting and maintenance
  of trees, flowers, shrubs, grasses design,
  construction and maintenance of water fountains,
  construction of kerbs, walkways, pavements and
  drainage.
• Costs excluded Planting and maintenance major
  green areas. Construction and maintenance of
  parks with major fountains and man-made ponds.
  Electricity, waste disposal (elsewhere
  addressed).
• Sub levels Design and construction, Outdoor
  furniture, Gardening, Technical maintenance, Snow
  cleaning.
• Specific activities (examples) Landscaping close
  surroundings.
• Specific facilities (examples) Maintenance of
  green areas.
• Benchmark Cost/m2.
• Description of ratio Ha.
• Remarks Simply put, if one can see an object,
  then it is affecting the overall aesthetics of
  the grounds of a property - i.e., its
  landscaping.
• In case of major areas, it will be more
  appropriate for significant benchmarking reasons
  to account these site facilities separately.

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Example Service Desk ICT

• Classified product no. 2320
• General description Contact point for (end) user
  to communicate with the ICT department in case of
  incidents or requests.
• Costs included FTE's, hardware, software and
  third party suppliers.
• Costs excluded Core business applications
  support.
• Sub levels Non discribed.  
• Specific activities (examples) Answering an
  (end) user with an incident, registering this
  incident and solving this incident at this first
  contact with the (end) user.
• Benchmark Costs/user (or calls/user).
• Description of ratio Number of end users (or
  total number of calls).
• Remarks This is the first line solving unit of
  the ICT off-site support with restricted means.
  Extended solving services are addressed elswhere.

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Facility products
fulfilement
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Classified facility products
value
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Apples to apples


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Dutch experience
NEN 2748 (2001) Terms of facilities Netherlands
Facility Costs Index Collaboration (indices and
NFC Database since 2002) NEN 2745 Terms of
facilities for the health care sector (2004) NEN
2580 Areas and volumes of buildings (1997) NEN-EN
15221-1 Terms and definitionsNEN-EN 15221-2
Guidance FM agreements(both bi-lingual
introduced in 2006)
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FacilityCostsIndex Collaboration
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Cooperativa NFC
Statuto
Anonimità
Dati da Progetti speciali
Valore aggiunto dalla Norma
Indipendenza
Norma 27482002
Non Membri (non members)
Gruppi di Membri (circle)
Membri (users)
Membri (users)
Membri (users)
Società di consulenza e management (Consultancy
organisation )
Membri (users)
Controllori (Gatekeepers )
Membri (users)
Appaltatori (main contractors)
Dati su costi attuali
Dati
Dati
2 check
1 check
Portale
Dati registrati online dai Membri (users) Ogni
membro può visualizzare online solo i propri
dati Stato dati non approvati
Ogni consulente può vedere solo i dati dei
progetti su cui lavora Stato dati approvati
dalle società di consulenza
Stato dati approvati dai controllori (gate
keepers)
Database
Special report (for commercial business)
Benchmark report
NFC INDEX
per anno
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FacilityCostsIndex Collaboration
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NFC Member - benchmark
Check
Check
Member enters data
Gatekeeper approves
Consultant validates

• Step 1 Data entry

Step 2 Validation (by consultant)
Step 3 Approval (by NFC gatekeeper)
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FacilityCostsIndex Collaboration

• 6 Years national experience
• 2,5 million m2 pro renewed every year
• Introduction new website portal 2009
• Members login
• interactivity and information retrieval
• data entry possiblities
• workflow member -gt consultant (validation) gt
  gatekeeper (approval)
• advanced reporting possibilities
• Quick scan possibilities for visitors public
  website
• Multi language based on EN 15221-4
• Database for benchmarking and computing index pro
  country and pro industry

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With greetings from Holland
rinus.vader_at_npc.eu rinus.vader_at_nfcindex.nl
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