Telework: Positive ROI Against the Triple Bottom Line

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TeleworkPositive ROI Against the Triple
Bottom Line
Joseph Roitz Telework Director,
ATT Jroitz_at_att.com
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Summary ATTs Telework Program

• A decade of formal experience
• 1992 First formal program and policy
• 1875 First informal program -- Bell / Watson
• Participation
• 22 full-time Virtual Office
• 17 once a week or more
• 24 once a month or more
• Focus on research and applied knowledge
• The Network-Centric Enterprise
• Statistical employee data
• External research
• Industry, NFP and governmental associations

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The End in Mind

• Sustainability
• Meeting the needs of the present generation
  without compromising the ability of future
  generations to meet their own needs.
• The Triple Bottom Line approach to
  sustainability
• Financial benefits
• Social benefits
• Environmental benefits

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The Financial Benefits of Telework

• 180M in annual business benefit
• Increased productivity
• Reduced real estate
• Business continuity

Reported Teleworker
Productivity Data Organization
Increase Measurement
ATT 12 - 20 Various
Nortel Average of 17 Employee
survey IBM 90 say favorable
impact Employee survey Amex 26
more agent calls Direct comparison
PG 80 say same or better Before and
after study Merrill 10 - 15
increase Before and after study
ITAC 15 - 33 increase Series of
studies Compaq 15-45 increase
Series of studies
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The Social Benefits of Telework

• Job satisfaction and work/family balance
• Recruitment, retention broad labor market
• Win-win work location

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The Environmental Benefits of Telework

• 100 Million miles / year in avoided commutes
• 5 million gallons gas
• 50K tons CO2
• 500 tons CO
• 200 tons NOx
• Decreased congestion
• Less load on infrastructure

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Maximizing the Benefits
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Questions?
Economic Performance Environmental
Performance Social Performance
Triple Bottom Line